Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
38
4 Stars
26
3 Stars
11
2 Stars
11
1 Star
27
58%of customers recommend this product.
(
52 out of
90)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
5
Great Looks and Functionality
on July 23, 2026
Posted by: SolarMike
[This review was collected as part of a promotion.] This is a top notch fridge! Love everything about it.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst Refrigerator I've Ever Purchased
on March 23, 2026
Posted by: jm2727
I am updating my previous review of the KitchenAid KBSD708MPS after KitchenAid customer support asked me to contact them regarding my issues.
The update is disappointing. I was told that the stainless steel door handles rusting is considered a “cosmetic” issue and is therefore not covered under the warranty. This is extremely frustrating given the price point of this refrigerator.
So far, my issues with this fridge have included:
• About 4 months after purchase, the refrigerator doors would not stay closed and would randomly pop open even after being fully shut.
• Inconsistent temperatures throughout the fridge.
• Door handles rusting within two years of purchase despite never being exposed to water or harsh conditions.
• Every time the refrigerator or freezer is opened or closed, the motor at the top makes a strange noise for several seconds.
• About 4 months after purchase, the refrigerator doors would not stay closed and would randomly pop open even after being fully shut.
• Inconsistent temperatures throughout the fridge.
• Door handles rusting within two years of purchase despite never being exposed to water or harsh conditions.
• Every time the refrigerator or freezer is opened or closed, the motor at the top makes a strange noise for several seconds.
Overall, I highly do NOT recommend this refrigerator, especially at this price. Customer support will encourage you to reach out to them to resolve the problem, only to ultimately tell you the issues are not covered under warranty. Save yourself the frustration and spend your money elsewhere.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 23, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 938713.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 938713.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Rusting
on March 16, 2026
Posted by: Jonathan9727
Product is about a year and a half old and the handles are beginning to fully rust. Not even sure how this is possible since it’s claimed to be stainless steel. Have had refrigerators cheaper than this and never seen this happen on any of them.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 19, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935797.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935797.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
overprized, but ok compared to competition
on February 12, 2026
Posted by: VinNV
from NV
[This review was collected as part of a promotion.] There aren’t many options available in these specific dimensions, and models in this size category are extremely expensive. While I do appreciate the clean, flush look it creates in the kitchen, I question the long-term value of designing cabinetry around a niche appliance category that carries such a premium.
The refrigerator itself works well. The fridge side is deeper than some competitors, which is a real plus — you can actually fit a pizza box inside. The freezer side, however, feels somewhat tight on space.
There are a few design annoyances. The water line tends to slip out from underneath the fridge (possibly installation-related, but still inconvenient). One KitchenAid-brand water filter we tried caused a noticeable humming noise. The water/ice dispenser paddle is also not ideal — the lever is long with a very small pressure point, so you have to press near the top to activate it. If you don’t hit the right spot or angle, either nothing comes out or it splashes.
On the positive side, the middle drawer with the wood front is a beautiful detail and adds an elegant touch to the interior. We use it for eggs and cheese, and it’s one of the features we genuinely enjoy.
Overall, it performs well and looks great in the space, but the price premium for this appliance category makes the value proposition harder to justify.
The refrigerator itself works well. The fridge side is deeper than some competitors, which is a real plus — you can actually fit a pizza box inside. The freezer side, however, feels somewhat tight on space.
There are a few design annoyances. The water line tends to slip out from underneath the fridge (possibly installation-related, but still inconvenient). One KitchenAid-brand water filter we tried caused a noticeable humming noise. The water/ice dispenser paddle is also not ideal — the lever is long with a very small pressure point, so you have to press near the top to activate it. If you don’t hit the right spot or angle, either nothing comes out or it splashes.
On the positive side, the middle drawer with the wood front is a beautiful detail and adds an elegant touch to the interior. We use it for eggs and cheese, and it’s one of the features we genuinely enjoy.
Overall, it performs well and looks great in the space, but the price premium for this appliance category makes the value proposition harder to justify.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Purchased multiple times and love it!
on February 10, 2026
Posted by: Tarmijo
from Phoenix, AZ
We have purchased this fridge for multiple new build homes and love it. Looks great and works great for a fraction of the cost of Sub Zero.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Capacity and Layout
on January 23, 2026
Posted by: jalbre98
from Arlington, TX
[This review was collected as part of a promotion.] The refrigerator/freezer hold a lot of stuff! I like the ample door storage. The slide out tray is really helpful for getting to items in the back. The drawers are well thought out.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Upgraded to newer model
on January 19, 2026
Posted by: Trooperr
from Fullerton, CA
[This review was collected as part of a promotion.] My 24-year-old KitchenAid served me well but the week before Christmas a replacement became necessary. The latest version of the 48" built in was unavailable until Feb 26, but I was fortunate to locate this one as a close out. It's an improvement over my previous model but it is somewhat noisy in comparison. You don't notice the noise until late when the house is quiet. Also, I hope it's not true but multiple appliance retailers advised that I should not expect to get 20 years out of this product any longer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on January 7, 2026
Posted by: FLSunshine
from Florida
[This review was collected as part of a promotion.] I’m very happy with this refrigerator. It’s roomy and I like the side by side style. The shelves are well spaced and the door shelves really hold a lot. I’m not sure I need the marinating pan and don’t like the runners for it that are hanging from a shelf. The freezer is a good size and well planned out. The finish stays fingerprint free and is easy to clean and keep looking nice. It looks modern and clean in my kitchen. My only complaint is the water filter on the kick plate of the fridge and I have to lay on the ground to change it. The fridge is quiet and temps stay consistant.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com