Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
38
4 Stars
26
3 Stars
11
2 Stars
11
1 Star
27
58%of customers recommend this product.
(
52 out of
90)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
5
on June 15, 2025
Posted by: Nick43
[This review was collected as part of a promotion.] I love the quality of a refrigerator. The size is huge. The finish in black looks great. This is very happy with the refrigerator.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Failed
on June 6, 2025
Posted by: Mvtp
[This review was collected as part of a promotion.] It failed within 3 weeks and parts will take 1 more week to arrive. And
Not guaranteed to work
Not guaranteed to work
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #734707.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #734707.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice upgrade over our old Viking !!!
on May 28, 2025
Posted by: BobQ72
[This review was collected as part of a promotion.] So far the refrigerator has been a nice upgrade over our Viking unit we replaced. The soft lighting is a nice touch and there seems to be much more usable freezer space. The only issue we have so far is the solenoid for the water inlet is quite loud, we plan on calling customer service.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality recommend you avoid.
on May 17, 2025
Posted by: PeteM
from Florida
10 months old and Ice and Water Dispenser and display dead. For the cost of this refrigerator you would expect better build quality. Drawers don't properly align and often fall off the guids. Have had service techs here 4 times now and have determined now I need a new freezer door, internal wire fault. Fingers crossed this is what's wrong and there won't be additional damage when they are replacing the door. I'm not optimistic.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Media Team, Customer Service, May 21, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #724831.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #724831.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Annoying occasional loud rattling noises
on May 16, 2025
Posted by: Toddoo
from San Diego, CA
[This review was collected as part of a promotion.] We bought this frig last month. It is very nice inside and outside. However, once or twice a week it can get very noisy. A rattling sound. We have had a technician out four times now. They've replaced one of the fans, no luck. It actually is worse now. Louder. Quiet most of the time, but when this happens, it's annoying.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on May 15, 2025
Posted by: Review 48”
from Miami, Fl
We had so many problems with it! The minute the warranty expired after a year, from drawers falling apart to ice maker not working… lights going off.. I could keep going. If you can stay away!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #723938.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #723938.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on May 7, 2025
Posted by: deborahbvia
[This review was collected as part of a promotion.] Love how big this Refrigerator is! It has room for everything! Love that I can put the jars of jam and jelly is the door so that you can see what you are looking for! Just watch the ice maker sometimes the flap dose not close when you get ice out. Then the ice freezes up in the door and you cannot get ice out. Plus everything get ice all over what is in the freezer!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on April 17, 2025
Posted by: Mr. Appliance
[This review was collected as part of a promotion.] Beautiful refrigerator. Required 4 technicians to get it in the house to install it. Ice dispenser scatters crushed ice. Crisper drawer keeps coming off track
Written by a customer while visiting kitchenaid.com