Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
38
4 Stars
26
3 Stars
11
2 Stars
11
1 Star
27
58%of customers recommend this product.
(
52 out of
90)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
1
Do not buy
on August 25, 2025
Posted by: AndreaCO
from California
2 yrs old and failed. Service tech not available for 10 days. Prior to this the temps are inaccurate and regularly lost produce due to freezing. My neighbors have had similar temp problems
We are buying a fridge for garage to try to salvage some items
11k ! What a crime
We are buying a fridge for garage to try to salvage some items
11k ! What a crime
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 26, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #783823.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #783823.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
new fridge, no water
on August 13, 2025
Posted by: drj9797
from Mass.
[This review was collected as part of a promotion.] we got our fridge/freezer less than a month ago, and the water dispenser has stopped dispensing water
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 767638
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Ice Production Hack
on August 10, 2025
Posted by: Mac Daddy 44
from Utah
Love the fridge, had the same issues with the ice maker. Here is a hack to help your fridge produce way more ice. Buy a rv fridge fan and get a big pack of D cell batteries. Set freezer temp to minus 8 (max cool) and put the rv fridge fan right under the ice tray and let it do its thing. I get almost double the production of ice!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Buyer beware
on August 6, 2025
Posted by: Dalyann
from Arizona
Im having the same issue that most people have had with their freezer. We've had this Fridge for 3 months. CONDENSATION on all my freezer items, they are wet and there's frost inside sealed food. It's a FOOD SAFETY ISSUE at this point and when the technician sent pictures to kitchenaid pro-line they said condensation is "normal". This is absurd! All this was after the second time a certified tech came out for same issue along with ice going everywhere. Currently trying to send pictures again and make them see that this is not normal but don't know if Kitchenaid will come through.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 763260
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Hopeful you can help
on August 5, 2025
Posted by: Jack6
from San Diego
[This review was collected as part of a promotion.] Not happy at all. Ice maker stuck in crushed ice. Unable to get cubed ice through the door.
Ice maker in crushed cycle is LOUD
Ice maker in crushed cycle is LOUD
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 763027
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on July 20, 2025
Posted by: Davey N
[This review was collected as part of a promotion.] So far we love it! We have had it for 3 weeks and love how big it is and all the lights inside. So far it’s a great refrigerator and it holds a lot of food.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
New 48" built in unit
on July 17, 2025
Posted by: none15
[This review was collected as part of a promotion.] My prior Kitchenaid refrigerator with incandescent light bulbs was much brighter inside. There should be brighter LED lights or more of them inside the fridge and freezer.
There is a lot of heat under the door seals which the prior unit never had. Is this normal or is there a problem with my unit?
The unit is very expensive.
There is a lot of heat under the door seals which the prior unit never had. Is this normal or is there a problem with my unit?
The unit is very expensive.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ice maker is so slow
on June 26, 2025
Posted by: Houman
from Maryland
Bought the KitchenAid 48" built-in refrigerator in October of 2024. It looks very nice and keeps good temperature. The size is good and the various shelves and drawers provide very good organization. However the deal breaker for me and the reason I wouldn't recommend this refrigerator is how slow it is with making ice. We are a family of four and we are always out of ice. Our subzero before this made so much ice that the container was always full.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 744485.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com