Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
38
4 Stars
26
3 Stars
11
2 Stars
11
1 Star
27
58%of customers recommend this product.
(
52 out of
90)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
5
Great Fig
on November 4, 2025
Posted by: dashmac
[This review was collected as part of a promotion.] Greart purchase, everything works , easy to use from thwe start
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Expensive disappointment
on November 3, 2025
Posted by: ugh!1M
from Bluffton SC
On fifth service call since being installed. Ice maker has been replaced three times. Controller board once. And now it doesn't cool at all. An extreme disappointment that KitchenAid appliances are so poorly made. Very strongly recommend you don't buy.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 6, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #833290.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #833290.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Freezing issue
on November 3, 2025
Posted by: Froze line
from West Newton, PA
[This review was collected as part of a promotion.] I bought this a month ago and the water dispenser keeps freezing up! Hopefully technician can fix issue this week? Damaged dispenser guard area trying to thaw out frozen line. Not happy that the chrome plating is bubbling. Looks bad.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, November 4, 2025
Hi,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 295646655.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 295646655.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on October 28, 2025
Posted by: do not understand
from TEXAS
[This review was collected as part of a promotion.] Great machine. Very large and roomy. Easy to store things.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
verywell designed
on October 27, 2025
Posted by: heinzi57
[This review was collected as part of a promotion.] we like it a lot very practical super features simply a greate fridge
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very happy!
on October 20, 2025
Posted by: MORGANKA
from Jupiter, Florida
I don’t really understand the bad reviews on this refrigerator because mine is absolutely fabulous. It is nearly perfect and I am in love with it. For anyone wondering if they should get the print shield… The answer is a resounding yes! There are absolutely no fingerprints and it is a stunning addition to my kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on October 9, 2025
Posted by: CamJ
(This review was collected as part of a promotion.) We purchased this model after our original 15 year old KitchenAide built in fridge had a defective part that was no longer being made. It was very easy to install and we love the updated look. The LED lighting is fantastic and we have more than enough space for everything we use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good features. Small space than the previous model
on September 17, 2025
Posted by: Heri
from Puerto Rico
[This review was collected as part of a promotion.] I bought this one month ago. It is working fine but sometimes I see a bit of Ice building up in the freezer.
Written by a customer while visiting kitchenaid.com