Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
38
4 Stars
26
3 Stars
11
2 Stars
11
1 Star
27
58%of customers recommend this product.
(
52 out of
90)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
5
Love my new refrigerator!
on December 26, 2025
Posted by: Maxine98
from Leesville, SC
I installed my first built-in in 2008! Broke down last week and figured I had 18 good years so would just replace it! Always happy with KitchenAid appliances!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on December 24, 2025
Posted by: Know one
from Greenback tn
[This review was collected as part of a promotion.] The room and the lighting make a huge difference ..
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very Good But Room For Improvement
on December 19, 2025
Posted by: JeffM111
from Denver, CO
[This review was collected as part of a promotion.] Overall very good, but three things need improvement:
1. Outside display show the set temperature of the two compartments, 24/7. How often do you ever change the set temp?! No need to display continuously. Would be MUCH better if it displayed the ACTUAL temp inside the compartments, so you could warned if there was a problem!
2. Compressor is noisy when running if the room is quiet. This unit replaced my 17 year old GE Monogram, and we never heard the compressor in the GE.
3. The water and ice actuators you press against to operate take a LOT of pressure to operate and are very particular where you actually press on them. Could work much better.
1. Outside display show the set temperature of the two compartments, 24/7. How often do you ever change the set temp?! No need to display continuously. Would be MUCH better if it displayed the ACTUAL temp inside the compartments, so you could warned if there was a problem!
2. Compressor is noisy when running if the room is quiet. This unit replaced my 17 year old GE Monogram, and we never heard the compressor in the GE.
3. The water and ice actuators you press against to operate take a LOT of pressure to operate and are very particular where you actually press on them. Could work much better.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
More features than I thought
on December 11, 2025
Posted by: Uncle Buck
from Edmonton Alberta
(This review was collected as part of a promotion.) We have had the 48 inch fridge for about 5 weeks. Wonderful is how I would describe it. The fridge looks magnificent in our kitchen. The features surprise us daily. The pre measured water dispenser provides 8, 16, and 24 oz setting at a simple touch The ice machine produces nice clear cubes and a tonne of them fit in the container ready to go for a party. The layout of the fridge and freezer is well thought out providing great sight lines to the food stashed away. The ability to set the temp in each of the fresh food drawers is great. The under shelf metal oven ready trays are a great addition along with the slide out food serving tray can go right on to the table with its wood trim
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ice maker
on December 9, 2025
Posted by: Kevin M123
from Chicago
[This review was collected as part of a promotion.] Have owned this just over a month. Have already had a service visit to repair ice maker chute door so that it closes completely. The freezer was not warming up as a result of the door being open. We do not care for the opaque insert inside the ice maker. Cannot see the ice level when the door is open. Also have moisture that has frozen between the two layers of material. The bin in our old model was clear.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 10, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 870566
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Item Broke In The First Few Months
on November 18, 2025
Posted by: Dan Dan
from Porter Ranch California
[This review was collected as part of a promotion.] Do not purchase this. The freezer constantly frosts all your food. The water dispenser started leaking and the entire freezer door has to be replaced. That item is backordered and they have no estimation of when it will arrive. In addition, you can speak to a single person to schedule anything or find out the status... nobody answers the phone and nobody emails back. go with another brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/64267iaLG or Direct Message on Instagram at http://spr.ly/64277iaLH. When responding, please include your contact information and reference Case # 842713.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Noisey for brand new
on November 15, 2025
Posted by: Old Grump 22
from ca
[This review was collected as part of a promotion.] Worked great for a month. Started making a groaning noise and water dribbles out the ice dispenser. Then started making a trickling and hissing noise. A technician came out and he say's the latter is the defrost and normal. The former is the probably the ice maker (it would not reproduce for him). We need to ensure there is no ice in the shoot and to empty the ice container weekly so that there are no big blocks in it. We are trying to record the noise but it is 2-3 times a day for 20 seconds.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 19, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/642679Uok or Direct Message on Instagram at http://spr.ly/642879Uow. When responding, please include your contact information and reference Case # 840833.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
5
LOVE IT
on November 7, 2025
Posted by: Lebsacks
[This review was collected as part of a promotion.] We LOVE our new built in Kitchen Aid Refrigerator!!! We previously had the GE monogram and the Kitchen Aid is far superior!!
Written by a customer while visiting kitchenaid.com