Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
38
4 Stars
26
3 Stars
11
2 Stars
11
1 Star
27
58%of customers recommend this product.
(
52 out of
90)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
5
Great refrigerator and we'll layer out
on August 1, 2023
Posted by: Jim62
from Raleigh, NC
[This review was collected as part of a promotion.] Love all the space and the layout is uncluttered. The cooling tray is a bit odd though.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect refrigerator freezer
on July 23, 2023
Posted by: carol12
from South Bend, IN
[This review was collected as part of a promotion.] I purchased this almost a month ago and it is a perfect appliance! It is quiet and sleek in appearance. I love the interior color so easy on the eyes. The lighting in the refrigerator makes it easy to find items. Ice and water and controls on the face make it convenient and easy to monitor. Best decision I've made.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Less interior space
on July 18, 2023
Posted by: J&L 2nd home
from New Buffalo,MI
[This review was collected as part of a promotion.] We bought this to replace a 20 year old model. The interior shelving has changed resulting in less storage space. It also has brackets on the side that make it a 1/2 “ wider and involved altering the built-in space. The interior serving tray is really not necessary for our use. Rather disappointed,particularly for the cost.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful fridge!
on July 10, 2023
Posted by: Wendyjack
from Wilmington, NC
[This review was collected as part of a promotion.] We waited over a year to receive this fridge, so we are very happy to have a fridge that’s fits in the space for which it was intended! It’s it a gorgeous fridge, the ice maker is a bit loud (that’s the only thing that had us give it 4 instead of 5 stars). We would like to add this tip to anyone who might get this fridge in the future. There is tape that runs all along the fridge where the doors seal. We were having frost issues in our freezer and while inspecting the seals, we discovered the tape. Since we removed it, we’ve had no more problems with frost!! Love the space anc the look of the fridge! We would recommend it!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Totally disappointed
on June 17, 2023
Posted by: Fred k.
from Lutz fl.
[This review was collected as part of a promotion.] Total disappointment purchased brand new both ice maker and freezer is broken
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 26, 2023
Thank you for sharing your experience with us, Fred k.. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 346578.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not meeting expectations
on June 16, 2023
Posted by: gawade1
from Nevada City, CA
[This review was collected as part of a promotion.] There are a few things that are disappointing in this high end refrigerator. The biggest annoyance is how noisy the ice dispenser is. It at first grinds loudly, 75 db measured, as loud as the sound of the ice falling into a glass or metal container. This is before any ice is dispensed. After dispensing, many seconds later, there is another loud grown. The water dispenser is also noisier than expected, and the water is only barely cool.
The very visible digital temperature gauge on the front panel only tells what the set point is. It doesn't tell the actual temperature. On my previous refrigerator, it was the built-in read-out that told me I had a problem. Since this only tells me the set point, which I never change, it is mostly useless. The temperature panel also has four settings for the various crisper drawers, but they are all the same. Changing one changes them all. What's the point? With the refrigerator set at the recommended 37 degrees, vegetable in the middle crisper froze, so I had to raise the whole refrigerator to 39 degrees.
Finally, the raised ridges on the door shelves, while perhaps making the shelf stronger, causes small containers (mustard, ketchup, small soft drinks) to fall over. Very annoying
The very visible digital temperature gauge on the front panel only tells what the set point is. It doesn't tell the actual temperature. On my previous refrigerator, it was the built-in read-out that told me I had a problem. Since this only tells me the set point, which I never change, it is mostly useless. The temperature panel also has four settings for the various crisper drawers, but they are all the same. Changing one changes them all. What's the point? With the refrigerator set at the recommended 37 degrees, vegetable in the middle crisper froze, so I had to raise the whole refrigerator to 39 degrees.
Finally, the raised ridges on the door shelves, while perhaps making the shelf stronger, causes small containers (mustard, ketchup, small soft drinks) to fall over. Very annoying
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 26, 2023
Thank you for sharing your experience with us, gawade1. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 346358.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Fridge does not work and horrible customer service
on June 16, 2023
Posted by: Irshad
from Brampton, ON
I bought this refrigerator based on the brand and having owned multiple Kitchen Aid products before. Unfortunately this product has been horrible and has convinced me to never purchase with Kitchen Aid again.
The refrigerator came dead on arrival. Was not cooling at all from day 1. Called in customer support and they sent a technician. He was lost as to why this could've happened and said he needed to order some parts to fix it and that it would probably only take a week. Its now been more than a month, still don't have a functioning refrigerator. I have to constantly call multiple times every week to get an update cause no one at Kitchen Aid ever gives an update. Every time I get a new story as to why I don't have the parts yet and why the technician cant come back to fix it. This has to be the worst customer experience I have ever had. Horrible warranty service. This isn't even for an old product, they cant even seem to be able to fix their own brand new refrigerator. The customer service has been so bad that on one of my follow up calls they informed me they had gotten the parts, booked a service appointment with me for which I took a day off. Where no one showed up and they told me they made a mistake booking that appointment and that in fact the parts were still not in. So not only has this impacted me not having a functioning refrigerator in my house for more than a month it has also impacted my work and personal life now.
Anyone thinking of buying anything from Kitchen Aid, heed my warning and stay away. There warranty service is non existent and the quality of their products is no longer what is use to be. At this point I dont even know what to do.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 19, 2023
Hello! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, and your phone number. Please include case #346221, in the subject line. We look forward to hearing from you! -Jasmyn
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on June 13, 2023
Posted by: 920FL
from Stuart, FL
[This review was collected as part of a promotion.] Very quiet. Like the many shelves in refrigerator and freezer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com