Customer reviews from cafeappliances.com
Caf - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.7
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
38
4 Stars
16
3 Stars
11
2 Stars
8
1 Star
13
62%of customers recommend this product.
(
43 out of
69)
Customer Reviews for Caf - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
1
Too small, low quality...
on July 26, 2021
Posted by: shah
from Baltimore, MD
The storage space is deceptively small -- we find it difficult to fit all our weekly groceries, there's always multiple piles of groceries stacked upon each other. Further aggravating us is the fact that the ice maker broke after two (2) months of use, and we had difficulty getting GE to service the unit.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , July 28, 2021
Hi there,
We're so sorry to hear that your refrigerator does not have the space you need and that your ice maker broke and needed to be repaired. We certainly understand how both of those can be inconveniences. We'll be sure to pass this information back to our development team. Take care! Mike@Cafe
We're so sorry to hear that your refrigerator does not have the space you need and that your ice maker broke and needed to be repaired. We certainly understand how both of those can be inconveniences. We'll be sure to pass this information back to our development team. Take care! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Could use some better features
on September 2, 2021
Posted by: AZ customer
from Mesa, Arizona
We bought this product for the handles, we wanted them to match the ovens. I like the look of GE Cafe line and we settled on the stainless. due to going with stainless I researched many built-in models and ultimately we decided to go with Cafe for the handles. These large refrigerators are almost all the same, very unexciting and very few features that I will use. Wifi? why? One had a camera inside.
I would have loved a quick cool drawer like I saw on some of the less expensive models in the appliance store. A beverage drawer or a place to keep my butter would have been a nice feature.
Also the water streams at the rate of a trickle from the water dispenser.
But my handles match.
I would recommend this to a friend!
Response from cafeappliances.comBy Mike@Cafe, Cafe , September 3, 2021
Good day,
We appreciate you taking the time to review your refrigerator! We're happy to hear that your handles match. We're sorry to hear that the water flow is slow and hear your other concerns. We'll be sure to pass them along. Here is a troubleshooting article about slow water dispensers.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16873
We hope this helps. Stay safe! Mike@Cafe
We appreciate you taking the time to review your refrigerator! We're happy to hear that your handles match. We're sorry to hear that the water flow is slow and hear your other concerns. We'll be sure to pass them along. Here is a troubleshooting article about slow water dispensers.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16873
We hope this helps. Stay safe! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
First day an upgrade
on May 13, 2023
Posted by: MikeyD
from Cumming, GA
So far the new refrigerator is beautiful. A little louder than previous. The lighting is much better and it seems to have more space than our 2006 model.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, May 18, 2023
Hello,
The refrigerator looks gorgeous in your kitchen. We're thrilled to be a part of your home.
We’re so excited to hear that you’ve been loving your new refrigerator. This is such a beautiful model with many great cooling features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new refrigerator for many years to come!
-Charlie@Cafe
The refrigerator looks gorgeous in your kitchen. We're thrilled to be a part of your home.
We’re so excited to hear that you’ve been loving your new refrigerator. This is such a beautiful model with many great cooling features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new refrigerator for many years to come!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful In-N-Out kitchen, works great, features.
on December 22, 2023
Posted by: Fred Aurora
This is a great refrigerator! Price is about $3,000 less than comparable models but had similar features and quality. I installed myself and instructions were spot on. We’ve used to 2 months now and it is great. Interior lighting is great, temp control spot on.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
TOO LOUD, NOT SURE IF IT IS WORKING PROPERLY
on January 13, 2024
Posted by: Dan240
The fridge is overall amazing BUT it is VERY LOUD! We were not expecting a completely silent fridge BUT for a very high end refrigerator, we were not expecting hearing it multiple rooms away. Maybe we have a defective unit...
The good news is that we are pleased with it in all other aspects (other than having to wear hearing protection when the motor is running (#dadjoke).
The good news is that we are pleased with it in all other aspects (other than having to wear hearing protection when the motor is running (#dadjoke).
Response from cafeappliances.comBy Tierra, Cafe_Appliances, January 24, 2024
Hi,
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the noise and we're more than happy to assist you today! Please refer to the links below for information on sounds your unit may make:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe there maybe an issue with the refrigerator, please take advantage of your warranty and schedule service to come check it for you. To schedule an appointment online, visit us at cafeappliances.com/service.
We appreciate the feedback provided. Best wishes! - Tierra@Cafe
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the noise and we're more than happy to assist you today! Please refer to the links below for information on sounds your unit may make:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe there maybe an issue with the refrigerator, please take advantage of your warranty and schedule service to come check it for you. To schedule an appointment online, visit us at cafeappliances.com/service.
We appreciate the feedback provided. Best wishes! - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Water Dispenser and Ice Maker Aren’t Great
on May 21, 2024
Posted by: AJR437
from Lewes, DE
Less than 3 weeks after moving into our newly renovated home, the water dispenser went from dispensing water straight down to dispensing it at an angle for no apparent reason, and now it leaks after use. Likewise, when the icemaker fills up and the arm moves in to stop ice-making, the arm “freezes” in place and doesn’t automatically pop out to start making ice again - so we find ourselves with a near-empty ice bin. We’ve put in a service call to our retailer, but this seems odd for a brand new unit. In addition, the whole water dispenser is placed too far back for a typical water glass. If you press your glass or hand against the dispenser arm, you have to position the glass almost tilted outward to make sure the water gets into the glass — and that’s with a tall glass!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 22, 2024
We're sorry to hear about the leak going on with the dispenser. We're confident that this can get repaired by our technicians. That way you can enjoy your new refrigerator to its fullest capabilities.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disappointing. I dont recommend this product.
on August 29, 2024
Posted by: mm71
from Boca Raton
Within less than 1.5 year of use, I had to call service already 3x, once it stops freezing and refrigerating. I lost food, spent time/hassle to remove all food to the 2nd refrige at the garage and time to open ticket for service. They always ask me to turn off for 24hours, wait to defrost all freezer and turn it again. It seems that there is an issue of air condensation inside the unit, producing ice inside the fan, which make it stop working. The first time, it worked. The second time, they put small pieces of isolation foam inside the motor/fan to avoid producing ice inside of it (which didn't make any difference/made it worst) and at the 3rd time, they replaced the gasket (which held the issue for 4 months). This is a USD10k refrigerator with a serious design/manufacture issue.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 30, 2024
We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No Fridge Shipped Yet
on January 25, 2022
Posted by: Paid up front No Fridge
from S.D. California
Paid 6 months ago..No Fridge....and GE wants 1000 to fix ours while they make us wait...unreal..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, January 26, 2022
Hey there, and thanks for taking the time to reach out to us. We sincerely regret that you’ve had an issue with the refrigerator you ordered not being delivered yet; we know how frustrating this must be, especially as you purchased it six months ago and are having an issue with your current refrigerator. This isn’t the great ownership experience we want to provide for you.
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
Written by a customer while visiting cafeappliances.com