Customer reviews from cafeappliances.com
Caf - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.7
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
38
4 Stars
16
3 Stars
11
2 Stars
8
1 Star
13
62%of customers recommend this product.
(
43 out of
69)
Customer Reviews for Caf - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
1
Broken Ice Maker, Warped Hardwood Floors
on December 21, 2021
Posted by: Alyson
from Atlanta
Our new GE Cafe 42inch built-in fridge was installed in late August. 3 weeks ago the ice maker stopped working. We scheduled a service appointment through GE and the soonest someone could come out was a week later. The tech didn’t show. So we scheduled again and the soonest someone could come out was another week later. During this time, we noticed the new hardwood flooring around our fridge had started warping. We put a moisture reader on them and sure enough, soaking wet. The fridge is leaking. To make matters worse, we can’t shut off the water to it because it’s built into the cabinets and the valve is in the wall behind the fridge. GE sent a single tech out today who said he can’t do anything - this requires a 3-4 person crew. HOW did GE not know this since it requires a serial # to schedule service?? So now we’re waiting ANOTHER week for someone to come out. AND to make matters worse, they say our fridge is no longer under warranty. A fridge that was bought in March, took 5 months to arrive, and was installed 4 months ago. That’s just absurd. I’ve always been a huge fan of GE appliances - have purchased a range, washer, dryer, this fridge, and more, but after this experience, I’m not sure I will again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, December 28, 2021
Oh, goodness! We hate to hear of the experience you've had with your refrigerator and that it damaged your new hardwood floors. We can totally understand how much of a headache this must be and we would be glad to help the best we can. Hang tight for an email coming your way.
Chat soon! -Mikayla@Cafe
Chat soon! -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed....
on October 16, 2020
Posted by: Greatly Disappointed
from California
This new refrigerator was delivered and installed on 7/20/20. The fridge section is only at 50 degrees Farenheit even though it's set at 36. Freezer section is fine and maintaining 0 degrees. The fridge section not maintaining the set temperature started happening about 3 weeks ago. Promptly called GE to schedule a technician and earliest available appointment was a week out. When the tech arrive, he could find nothing wrong with the system. He talked to GE Service Center and wound up ordering a new main board and door switches in the hopes of resolving the issues. Board and switches are scheduled to arrive 11/19. Good thing we have an old Monogram in the garage that keeps plugging along. We're going to end up waiting over 2 months to see if the first fix corrects the problem. Very disappointed in this new Cafe Refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great built in and value compare to others
on January 14, 2022
Posted by: AJ74
from Colorado springs
I think it is the best value in the market for built in the only reason it is not 5 stars due to the ice maker being in the louder side. Not to the point that bother me, but we you get close to the fridge you can hear it running.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY THIS! Wish there was a no STAR RATING!
on November 8, 2022
Posted by: PACS
from Wilton, CT
We purchased this model in July 2020. In feb. 2021 the frezzer started making a loud banging noice and was not keeping things frozen so a replait guy came and had to replace the whole freezer! Now (Nov. 9, 2022) the ice maker no longer makes ice! We tried all of the troubleshooting to no avail! Another service guy is coming in a few days and we are no longer covered under our warranty. We paid 9K for this piece of CRAP as our old Monogram finally conked out after 15 years and it's a built in so we needed a 42" built in and there were only two choices.-Should have paid a little more and gotten the Sub-Zero! PLUS you have to PAY EXTRA FOR THE HANDLES ON THE DOORS!!!! It doesn't come with the refrigerator!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna@Cafe, Café appliances, November 9, 2022
Hello- We are so sorry to hear of the problems you are having with your refrigerator. We can understand that this can be very frustrating. One of our agents will be reaching out to you soon via email to discuss your case further. Please check your spam and junk mail as well in case it happens to filter in there. if you run into any other issues or have any questions please reach out and let us know. Take care. Dianna@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Expensive Price, very poor quality
on January 6, 2021
Posted by: Regretful in Scottsdale
from Scottsdale AZ
Three weeks after purchasing this expensive, built in refrigerator, the ice maker failed. Two months, and two service visits later, problem not resolved. Very poor quality at a premium price. Would not recommend.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, January 8, 2021
Hello-We are very sorry to hear you are having this issue with your new refrigerator. This is not the ownership experience we want for you and your family. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not worth the money, problems and poor design
on January 15, 2021
Posted by: Her21
from Vista, CA
2nd service call in 2 months. This is not a good value for the money. Would never buy again. Poorly designed. Hard to use.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, January 18, 2021
Hello Her21- Thank you for taking the time to share your feedback. We are so sorry to hear you are having this issue with your new refrigerator. This is a beautiful model and can understand your frustration and apologize for your inconvenience. If you continue to have issues. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible
on February 14, 2021
Posted by: Lee618
from Houston, TX
Very poor quality. Disappointed with the quality of the furnished product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, February 15, 2021
Hi Lee618 - We are deeply sorry to hear of your disappointment with your new Cafe refrigerator. This is certainly not what we would expect to hear regarding this model refrigerator. If you would like to discuss your concerns further, please contact us: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the complete model and serial numbers for your refrigerator. We wish you all our best! Vikki@Cafe
Please be sure to include a copy of your review, your name, address, phone number and the complete model and serial numbers for your refrigerator. We wish you all our best! Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice look but...
on June 22, 2021
Posted by: DJinAZ
from Scottsdale
Got a second one after the first one was delivered damage. We are 3 months in and already having freezer issues.. Making sounds and spits small ice cubes out in the freezer..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , June 23, 2021
Hello- We are so sorry to hear you've had this experience and apologize for your inconvenience. Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Here's a link to view normal sounds you will hear from your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please see the following link regarding normal ice production and size. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918
If you believe there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please see the following link regarding normal ice production and size. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918
If you believe there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com