Customer reviews from Samsung US
Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Convection Range with Flex Duo Convertible Double Oven Technology - Stainless Steel
Average customer rating
4.4
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
12
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
2
86%of customers recommend this product.
(
12 out of
14)
Customer Reviews for Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Convection Range with Flex Duo Convertible Double Oven Technology - Stainless Steel
Customer Rating
4
Classy looking and holds its own!
on October 15, 2024
Posted by: msrose19
from Saint Louis
[This review was collected as part of a promotion.] The Samsung Bespoke Smart Slide-In Electric Range is a classy-looking stove! The Illuminated Precision Knobs and flat cooktop make it even more so. Having multiple burner size options, including Fast Boil, and the Air Fry option are game changers!
Let’s talk about the Flex Duo oven – the split upper and lower oven makes it easy to cook a little or a lot and save energy at the same time. You don’t need to heat the whole oven when you only have a small amount to cook. The slide-out shelf is good for checking on food, and in my opinion, is really a necessity when using the lower oven. When the removable divider is in place, you cannot see what is cooking in the lower oven without opening the oven door and sliding the shelf out. It would have been nice if the divider could have been transparent in some way so there’d be no need to open the door to see in.
The stovetop burners are the best! They heat evenly and can quickly go from simmer to boil and back. More importantly, my ceramic, as well as my copper pots and pans work very well with them. No issues whatsoever there and the knobs make setting cooking levels a breeze.
Be sure to install the SmartThings app if you want to be able to pre-heat the oven or even check on the food without being in the kitchen. The app is pretty user-friendly for the most part. It even has some recipes and tips on how to best use your range.
Now, the slide-in range is primarily good quality, until you get to the storage drawer. Samsung could have done better with it. The drawer door is really only just slightly heavier than an aluminum can. And it’s small so you won’t be storing anything in it other than the air fryer tray that comes with the range. This is a disappointing feature for me because the drawer is typically where we’d store the lids to the cookware.
Overall, though, this range oven is for sure holding its own and is a step up from my previous range.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Excellent Range
on October 14, 2024
Posted by: CJohns1
from McMinnville
[This review was collected as part of a promotion.] I recently upgraded to this Samsung Range, and I couldn’t love it more! It heats up very quickly and allows me to spend less time in the kitchen. I wa able to completely replace my standalone air fryer, since this range has the air fryer feature included. I’m still learning to cook on the convection setting, because it does get very hot very quickly, but that’s nothing to do with the product itself. If I had to replace my range again, I would 100% choose this same range all over again. I can’t wait to finish utilizing all of the features it has. It looks very modern and allows ample space for an over the range microwave, which I also love. The backlit displays and safety turn knobs are an added bonus! Oh, can’t forget the Samsung chime that lets me know when it’s ready too! 100% recommend this range to anyone in the market for a new one! You won’t be displeased!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great Features!!
on October 14, 2024
Posted by: EricW1
from Sun Prairie
[This review was collected as part of a promotion.] I've only had good experiences with this oven! I love the option for multiple size burners throughout the whole stovetop. It makes it easy to cook for one or a family depending on the pan size. I love the option of having a split oven is very nice. We have been able to air fry things up top while being able to bake Mac and cheese on the bottom. Air frying option is crazy efficient and fast compared to your typical air fryer. Rapid boil is also a nice option to boil water fast and be able to control it once it's at a boil. Also a very sleek and modern look.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Read before you buy
on October 12, 2024
Posted by: Chris
from Victoria, British COlumbia
We've had our FlexDuo induction range for five months, and it has been a major disappointment. Things you should know before you buy:
- The induction cooktop scratches very, very easily.
- The oven hets up very, very slowly, and does not hold a consistent temperature.
- The air fry feature is nowhere near as effective as a normal countertop air fryer.
- the vent fan (which we didn't know was a thing) runs endlessly and loudly anytime you run the cooktop or oven, and for half an hour after you use the oven.
- The induction cooktop scratches very, very easily.
- The oven hets up very, very slowly, and does not hold a consistent temperature.
- The air fry feature is nowhere near as effective as a normal countertop air fryer.
- the vent fan (which we didn't know was a thing) runs endlessly and loudly anytime you run the cooktop or oven, and for half an hour after you use the oven.
Overall, highly reccommend picking a higher quality stove. This one is pretty garbage. I expect we'll replace it within three years.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy SEA Care, October 14, 2024
Chris, we understand how crucial it is for a household to have a properly functioning range and oven. Let's take care of this.
Here is a guide with tips and tricks for keeping your cooktop pristine. Please click on every option available.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
If your oven takes time to heat, here is a troubleshooting link to help you.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature
We recommend checking the resources below for details on using your air fry feature. Please click on every option available.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
When you have finished cooking, the cooling fan will continue to run until the oven has cooled down.
For more details, please see page 38 under the "Note (3rd Bullet)," pages 59 to 60 under the "Care and cleaning of the glass cooktop," page 25 under the "Choosing the proper cookware," and the "Protecting the cooktop," pages 41 to 43 "Air Fry" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202408/20240822142254364/O_IB_FULL_NE9100D_NSE6DG8550_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147599803) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide with tips and tricks for keeping your cooktop pristine. Please click on every option available.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
If your oven takes time to heat, here is a troubleshooting link to help you.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature
We recommend checking the resources below for details on using your air fry feature. Please click on every option available.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
When you have finished cooking, the cooling fan will continue to run until the oven has cooled down.
For more details, please see page 38 under the "Note (3rd Bullet)," pages 59 to 60 under the "Care and cleaning of the glass cooktop," page 25 under the "Choosing the proper cookware," and the "Protecting the cooktop," pages 41 to 43 "Air Fry" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202408/20240822142254364/O_IB_FULL_NE9100D_NSE6DG8550_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147599803) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
So far so Great!!
on October 10, 2024
Posted by: KristyW
from Sun Prairie
[This review was collected as part of a promotion.] The Samsung Bespoke Smart Slide-In Electric Range has been a great new addition to our kitchen. We have used the Air Fry the most so far and just love the basket it comes with along with how easy it is to use that function. The various options/sizes for the stove top are even better for us and all of our cooking, especially the rapid boil burner. The illuminated dials are great upgrade from our old appliance. Since getting it only a couple of weeks ago, we have yet to use all the different functions it has to offer and can’t wait to try them all out.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Outstanding
on October 4, 2024
Posted by: StefanL1
from Kunkletown
[This review was collected as part of a promotion.] I recently had the opportunity to try out the Flex Duo™ dual oven, and it has truly transformed my cooking experience. The ability to convert one oven into two separate cooking zones is a game-changer and purchase defying feature. I love that I can prepare multiple meals at different temperatures simultaneously—perfect for family dinners or entertaining guests. The Illuminated Precision Knobs deserve a special mention. Not only do they look sleek, but their design ensures safety and accuracy. The requirement to pinch before turning is a thoughtful feature that prevents accidental activation especially with curious little hands around. Plus, the illuminated feedback is a nice touch; it provides reassurance that the cooktop is on. The Bespoke design of the oven adds a modern flair to my kitchen. It seamlessly integrates with my décor, making it a stylish focal point. It feels premium and well-crafted, which enhances the overall cooking environment. The built-in Air Fry feature is fantastic for anyone looking to enjoy healthier fried foods without the hassle of extra appliances. The included Air Fry tray works wonderfully but I have to say that my countertop air fryer performs better perhaps due to its compact design. When it comes to baking, the Convection technology is remarkable. My dishes come out faster and more evenly cooked compared to my previous oven. I’ve achieved perfectly crispy chicken with juicy meat, which has been a delight for my family. However, I did notice a slight difference in heating when using both zones; the bottom element tends to heat up faster, so a bit of attention is required to ensure even cooking.
Overall, this Samsung range oven has exceeded my expectations. It combines style, functionality, and advanced cooking technology, making it a must-have for anyone serious about their culinary adventures. Highly recommended!
Overall, this Samsung range oven has exceeded my expectations. It combines style, functionality, and advanced cooking technology, making it a must-have for anyone serious about their culinary adventures. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
very efficient cooking
on October 3, 2024
Posted by: Kreeny
from Roanoke
[This review was collected as part of a promotion.] I’m in love with this range! It’s split upper and lower level oven so you don’t need to waste energy and electricity heating the whole oven all the time. Because the heat is confined to a smaller space you need to cut back on your usual or suggested cook times. The same goes for the range. The range is very effective and cooks evenly and quickly. I cook most items on medium heat and they cook very quickly.
The only downside I’ve found is if you have small children all of the buttons are within reach and very tempting to small hands. The range knobs are childproofed to an extent- you need to pinch the sides and push in to turn- so that does help with keeping it safe.
The only downside I’ve found is if you have small children all of the buttons are within reach and very tempting to small hands. The range knobs are childproofed to an extent- you need to pinch the sides and push in to turn- so that does help with keeping it safe.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Excellent update to our kitchen!
on September 23, 2024
Posted by: Mewhunter67
from Orlando
[This review was collected as part of a promotion.] The Samsung Bespoke Smart Slide-In Electric Range is the perfect addition to our kitchen. It is sleek and modern. We love the Flex Duo oven, allowing us to be able to use the smaller option when we don’t need to cook a large meal. We also discovered the oven has a slide out shelf which makes it so easy to check on food when cooking. The menu dial is easy to use and moves through the different cooking options with ease! Finally, we love that the precision knobs are difficult to move which prevents accidentally turning the stovetop on; this has been a concern with our previous range and curious toddler. I also love that they light up for easy identification of what's been turned on. Overall, we are in love with our new range and see many more home cooked meals in our future!
I would recommend this to a friend!
Written by a customer while visiting The Insiders