The control settings are unreadable and the cooktop is hard to clean
Response from geappliances.comBy Julia, GE Appliances, October 30, 2025
We're sorry to hear you're not entirely satisfied with the design of the control settings on the cooktop. We will be sure to share your feedback with the proper teams. Page 18 of the Use and Care Manual (https://products-salsify.geappliances.com/image/upload/s--e6rDAqT8--/446a89821bdc8621a24e76094e21532bc8dc6468.pdf) provides full cleaning instructions to properly clean the cooktop. We're confident following the cleaning instructions will keep your cooktop looking like new.
I have used GE cooktops for a very long time (this is the third house). One burner does not work properly and today repair guys are coming to replace it. Additionally, it seems to be the lower grade cooktop that I am used to.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Response from geappliances.comBy GE Appliances, October 28, 2025
We are sorry to hear one of the burners wasn’t working properly on your unit but we are glad you were able to have service out for help with this. Your feedback is important to us and will pass your comments about the quality on to our product team for review.
[This review was collected as part of a promotion.] I like my new stovetop! I'm sad that when we tested it without using a pot or pan it has spots I cannot remove for a clean look but still happy to have a new stove top that works well.
[This review was collected as part of a promotion.] This cooktop JP3030DW1BB has needed 2 repairs in the first year. This is unacceptable.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, October 16, 2025
We are sorry to hear of your experience with this cooktop so far. We see that you have service scheduled for today, and we are confident that our technicians will get your cooktop back up and running so you can resume normal use.
[This review was collected as part of a promotion.] It is very difficult to clean the glass surface of the cooktop. This is a brand new appliance, but the quality is as poor as the one I have used for 10 years. I am very very disappoint. Unfortunately it was paid for by my association, I had no choice.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 14, 2025
We want to help out with some tips for cleaning the cooktop.
We always recommend cleaning the cooktop before cooking and after, this helps with removing any stains that can burn-in. You will want to use either warm water and a mild detergent with a paper towel or non-scratch cleaning pad. For the best performance, we suggest using a ceramic cooktop cleaner. You can find more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244