I was excited for these lights and they were great, until they stopped working. I had them installed because getting up to the roof was too high for us. They stoped working and Govee said they couldn’t ship us out a replacement or parts but refunded the money for the lights. However now I am stuck with permanent lights that don’t work. Huge waste of money and time. Very disappointing and I won’t buy anything from this brand again.
No, I would not recommend this to a friend.
Response from govee.comBy Govee, Govee Support, January 7, 2025
Dear Customer, Thank you for sharing your concerns with Govee. We truly value your words and are committed to ensuring your satisfaction with our products. Please feel free to reach out to us at support@govee.com anytime. Govee takes full responsibility for the quality of our products, and we sincerely hope you’ll give us the opportunity to resolve your issue. Looking forward to assisting you further! Best regards, Govee Customer Support
Lights are incredible. Have had them up for about 3 weeks. I used the clips at every light and put the two screws in every clip during install because it was below 50 degrees outside and adhesive doesn’t work below 50. Took a while to do it but I think using the clips and screws is the best long term thing to do anyways. Aside from the time it took to do that…. Worth every penny we spent on them. App works great and is very user friendly.