Customer reviews from govee.com
Govee - 200ft Black Permanent Outdoor String Lights Pro
Average customer rating
4.4
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
580
4 Stars
98
3 Stars
42
2 Stars
35
1 Star
60
88%of customers recommend this product.
(
519 out of
592)
Customer Reviews for Govee - 200ft Black Permanent Outdoor String Lights Pro
Customer Rating
1
Stopped working after a week.
on September 3, 2024
Posted by: John Piper
from Charlotte, North Carolina, United States
Waiting on reply from Govee on how to proceed. Hopefully we receive a response and steps to resolve the situation soon.
Response from govee.comBy Govee, September 3, 2024
Hi there,
I'm sorry to hear that your Govee Permanent Outdoor Lights Pro stopped working after just a week. We apologize for any inconvenience this may have caused you. Our team at Govee is dedicated to providing quality products and excellent customer service.
We appreciate you reaching out to us and we are currently looking into the issue. Our team will be in touch with you shortly to provide further assistance. We value your satisfaction and we will do our best to resolve the situation as soon as possible.
Thank you for your patience and understanding. We look forward to getting your lights up and running again.
Best,
Govee Customer Service Team
I'm sorry to hear that your Govee Permanent Outdoor Lights Pro stopped working after just a week. We apologize for any inconvenience this may have caused you. Our team at Govee is dedicated to providing quality products and excellent customer service.
We appreciate you reaching out to us and we are currently looking into the issue. Our team will be in touch with you shortly to provide further assistance. We value your satisfaction and we will do our best to resolve the situation as soon as possible.
Thank you for your patience and understanding. We look forward to getting your lights up and running again.
Best,
Govee Customer Service Team
Written by a customer while visiting govee.com
Posted by: Naga Palakurti
Verified Purchase:Yes
The Govee outdoor lights are an exceptional choice for anyone looking to upgrade their outdoor ambiance. These lights come with vibrant colors and customizable features that make it easy to transform your outdoor space for any occasion, from everyday gatherings to festive celebrations. The colors are bright, vivid, and can be easily controlled using the Govee app, which allows you to adjust brightness, colors, and even set up custom light patterns.
I would recommend this to a friend!
Written by a customer while visiting govee.com
Posted by: Josh S
Verified Purchase:Yes
We’re really loving the lights and certainly as of right now (2 weeks post-install) no regrets. So many lighting scenes and color options and customizations to choose from.
I read a review before buying these lights that helped me plan my installation I want to share: be prepared to use a cord-management U-bracket of some kind for each light. The lights come with a 3M sticker on the bottom of the light that sticks to the soffit, but in my case (even after cleaning the soffit) they starting unsticking after the first day. So plan to add a small bracket (I used a bracket and drilled a 1” drywall screw to attach) for each light to anchor the lights.
I read a review before buying these lights that helped me plan my installation I want to share: be prepared to use a cord-management U-bracket of some kind for each light. The lights come with a 3M sticker on the bottom of the light that sticks to the soffit, but in my case (even after cleaning the soffit) they starting unsticking after the first day. So plan to add a small bracket (I used a bracket and drilled a 1” drywall screw to attach) for each light to anchor the lights.
I would recommend this to a friend!
Written by a customer while visiting govee.com
Posted by: Woody
Verified Purchase:Yes
Great light lights, work perfect!
I would recommend this to a friend!
Written by a customer while visiting govee.com
Customer Rating
2
Can't buy a replacement power supply for the units, beware!
on November 7, 2024
Posted by: JohnZ
Be aware that they don't offer the power supply separately. I am so disappointed that i can't customize as much as I was hoping. Very frustrating!
Response from govee.comBy Govee, Govee Support, January 9, 2025
I'm so sorry for your inconvenience.Please feel free to reach out to us if you have any problems. Email:support@govee.com
Written by a customer while visiting govee.com
Posted by: John J
Verified Purchase:Yes
After 8 days they quit working, 6 days before Christmas.
No, I would not recommend this to a friend.
Response from govee.comBy Govee, Govee Support, January 7, 2025
Dear Customer,
Thank you for sharing your concerns with Govee. We truly value your words and are committed to ensuring your satisfaction with our products.
Please feel free to reach out to us at support@govee.com anytime. Govee takes full responsibility for the quality of our products, and we sincerely hope you’ll give us the opportunity to resolve your issue.
Looking forward to assisting you further!
Best regards,
Govee Customer Support
Thank you for sharing your concerns with Govee. We truly value your words and are committed to ensuring your satisfaction with our products.
Please feel free to reach out to us at support@govee.com anytime. Govee takes full responsibility for the quality of our products, and we sincerely hope you’ll give us the opportunity to resolve your issue.
Looking forward to assisting you further!
Best regards,
Govee Customer Support
Written by a customer while visiting govee.com
Posted by: CHarles
Verified Purchase:Yes
Lights worked for 10 Days
Response from govee.comBy Govee support, January 8, 2025
Would you please unplug the power adapter of the product for 10mins and then plug it back in to check the issue?
You could also reset the device and see if it helps.
Reset: when plugging in the device, hold the power button for 10 seconds to reset the device.
Or you can re-download the app and try it.
If the issue is not resolved, please contact Email: support@govee.com
You could also reset the device and see if it helps.
Reset: when plugging in the device, hold the power button for 10 seconds to reset the device.
Or you can re-download the app and try it.
If the issue is not resolved, please contact Email: support@govee.com
Written by a customer while visiting govee.com
Customer Rating
3
Great lights-Take your time, and plan properly to make your life easy.
on February 28, 2025
Posted by: Bruce M
Verified Purchase:Yes
The lights are very nice. Extremely easy to install once you get the mounts from another vendor. I had to add an extra outlet for the permanent install but overall a great install
I would recommend this to a friend!
Written by a customer while visiting govee.com