Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Sky Blue
Average customer rating
4.1
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
106
4 Stars
12
3 Stars
8
2 Stars
9
1 Star
21
80%of customers recommend this product.
(
97 out of
121)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Sky Blue
Posted by: Anonymous
Verified Purchase:Yes
I dis not expect the phone to not be sky blue...noticeably sky blue. Its literally white
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Lubbock Texas
Verified Purchase:Yes
Overall really good phone just like any typical iPhone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Kingfeet
from Costa Mesa ca
Verified Purchase:Yes
Didn’t order this. Att service poor
Written by a customer while visiting ATT.com
Posted by: John McG
from Covington, Georgia
Verified Purchase:Yes
I like how lightweight this iPhone is, yet it has a nice sized screen. The screen is large enough to display a decent amount of information/icons/text even when using a larger than default sized text (which makes things easier on my aging eyes). The screen is very crisp and clear. Overall an elegant design. I like the "Liquid Glass" feature which (for me) maximizes the use of the phone's screen.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lucas Riddle
from Burnsville NC,28714
Verified Purchase:Yes
Great phone and it’s very slim and very fast.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Shester
from North Carolina
Verified Purchase:Yes
Poor battery life. I use my phone for work mostly and the battery drains far too fast compared to other iPhones I’ve had in the past. I got this one thinking the lighter weight would be a perk and it is but I have to charge my phone at least once during a 10 hr shift
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Brownsville Tx
Verified Purchase:Yes
Amazing iPhone I jus loved
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Palm Springs, CA
Verified Purchase:Yes
Phone has many glitches and drops service
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 29, 2026
Thanks for telling us about this issue, Jackie.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the iPhone Air isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
We'd love to help you check what's happening with your service, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
Once submitted, our team will review your case and reach out as soon as possible.
We appreciate your patience and hope we can resolve this quickly for you.
Thank you for being part of AT&T.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the iPhone Air isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
We'd love to help you check what's happening with your service, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
Once submitted, our team will review your case and reach out as soon as possible.
We appreciate your patience and hope we can resolve this quickly for you.
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com