Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Sky Blue
Average customer rating
4.1
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
106
4 Stars
12
3 Stars
8
2 Stars
9
1 Star
21
80%of customers recommend this product.
(
97 out of
121)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Sky Blue
Posted by: J W15
from Charlotte
Verified Purchase:Yes
Great size and weight!! Love
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
That’s what was allowed with maximum characters.
on June 30, 2026
Posted by: Anonymous
from Pembroke
Verified Purchase:Yes
Buying easy returning bad
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, August 27, 2026
We appreciate you sharing your thoughts, though we are very sorry to hear that your recent return process for the iPhone Air was not as smooth as we would have wanted. To help us make this right and investigate what went wrong with your return, please send us a direct message on your favorite social media channel. Since we cannot discuss account details in a public forum, we want to look into this securely for you.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you again for your review and feedback because it truly helps us improve our services.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you again for your review and feedback because it truly helps us improve our services.
Written by a customer while visiting ATT.com
Posted by: Ryan69
from Mercer pa
Verified Purchase:Yes
Buying online and pickup in store option is terrible to try and figure out! And the constantly changing promotions are also a problem
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Gruver tx
Verified Purchase:Yes
I didn’t realize this only has 1 speaker at the ear and no speakers at the bottom.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 3, 2026
Hi, Angela. We hear your feedback regarding the sound quality on your new iPhone Air. To help optimize your sound, we recommend checking a few basic settings on your device. Please go to Settings, select Accessibility, and then tap Audio/Visual. From there, ensure that Mono Audio is turned off and that the Balance slider is set exactly in the middle to maximize clarity from the built-in speaker.
If the audio still does not meet your needs, we want to help you explore your options. The fastest way to get a response and discuss a return or exchange is to send us a direct message through your favorite social media platform.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing your review with us.
If the audio still does not meet your needs, we want to help you explore your options. The fastest way to get a response and discuss a return or exchange is to send us a direct message through your favorite social media platform.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing your review with us.
Written by a customer while visiting ATT.com
Posted by: Dezii
Verified Purchase:Yes
I love these airs, some of the tradeoffs are worth this special device.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: TheThirdJB
from Citrus Heights, CA
Verified Purchase:Yes
Good storage and battery lasts all day once it is optimized. Slim form factor is great and makes the phone easy for everyday carry.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Bjohnson75
Verified Purchase:Yes
It’s way too thin my daughter love the quality of the pictures but it’s thin a slipper I just hope it has a screen crack protection layer to make sure it want crack easy
Response from ATT.comBy AT&T CARE - Isabella, July 23, 2026
Thank you for taking the time to review the Apple iPhone Air. We appreciate you sharing your thoughts regarding your daughter's experience, and we understand your anxiety about how thin and slippery the device feels for a teenager.
While this smartphone is indeed designed to be the thinnest iPhone ever, it is built with a highly durable Ceramic Shield on both the front and the back to help protect it against scratches and accidental drops. We completely support your focus on safety, and we never want you to worry about easy screen cracks during daily use.
To explore options that will add extra security and peace of mind, we invite you to browse our website directly. You can view our full lineup of heavy-duty protective cases or learn about our AT&T Protect Advantage plans online to ensure your teenager's new device stays fully covered.
While this smartphone is indeed designed to be the thinnest iPhone ever, it is built with a highly durable Ceramic Shield on both the front and the back to help protect it against scratches and accidental drops. We completely support your focus on safety, and we never want you to worry about easy screen cracks during daily use.
To explore options that will add extra security and peace of mind, we invite you to browse our website directly. You can view our full lineup of heavy-duty protective cases or learn about our AT&T Protect Advantage plans online to ensure your teenager's new device stays fully covered.
Written by a customer while visiting ATT.com
Posted by: Kumar m
Verified Purchase:Yes
Nice phon am using this phon last two phon l love it
I would recommend this to a friend!
Written by a customer while visiting ATT.com