Customer reviews from lg.com
LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.5
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
57
4 Stars
14
3 Stars
8
2 Stars
1
1 Star
3
Customer Reviews for LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
5
Amazing tv
on July 23, 2026
Posted by: King Fran
Great tv highly recommend. My first LG oled tv and this tv made me an LG fan 4life.
Response from lg.comBy ^Rich, LG Digital Care Team, July 25, 2026
Hey there, King! Thanks for the awesome shoutout. Always great hearing your first OLED turned you into an LG fan for life. If you ever need help with anything, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Very beautiful picture
on July 17, 2026
Posted by: ILg oled tv
[This review was collected as part of a promotion.] I'm still trying to learn all the things this new LG TV has in its inner workings. There is so much more capabilities than my 15 year old cable TV had. But the pix is beautiful and we bought the LG 4 speaker sound bar to go with it. It truly is a grand product.
Response from lg.comBy LG, July 19, 2026
Hello! We are completely overjoyed to hear that you are loving the breathtaking picture quality and the immersive sound of your new LG TV setup. Upgrading to a modern smart display with massive capabilities and pairing it with an LG 4-speaker soundbar is the absolute perfect way to experience theater-level cinema right in your living room. For any future assistance with your awesome system, feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Crisp picture
on July 11, 2026
Posted by: DBPKSK
from Rockton, IL
Television picture is very brilliant! It has made great advances over the last 2 years. Very vibrant, with fantastic contrast highly recommend. Can pause the screen without burn-in . Its a perfect uniform screen and shows no variations, blotches, or dark patches. Watching action shows or sports the responsiveness is incredible.
Response from lg.comBy LG, July 12, 2026
Hi, Kevin! It is incredible to hear how much the brilliant, vibrant picture and seamless action response are elevating your entertainment. We are thrilled that the advanced contrast and uniform screen are delivering perfection with every view. For any future assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Outstanding Picture Quality, No backlit remote
on July 10, 2026
Posted by: Anonymous
from Easton, PA
The LG OLED65C5PUA delivers an outstanding picture with deep blacks, vibrant colors, excellent contrast, and impressive brightness. The interface is responsive, and the overall viewing experience is excellent for movies, and television. My only disappointment—especially at this premium price point—is that LG still doesn’t include a backlit remote. A backlit remote would make nighttime viewing much more convenient and feels like a feature that should be standard on a flagship OLED. Aside from that, this is an excellent television that I would recommend.
Response from lg.comBy LG, July 14, 2026
Hi, Rob! We are absolutely thrilled to hear how much you are enjoying the breathtaking picture quality, vibrant contrast, and responsive performance on your stunning new LG OLED65C5PUA TV! It is wonderful knowing it has elevated your movie and television nights so beautifully. We hear you loud and clear regarding the desire for a backlit remote to make those cozy nighttime viewing sessions even better, and we will definitely share this valuable feedback with our product development team for future innovations. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding Feature-Rich Television!!
on July 8, 2026
Posted by: astar49
Crisp, clear, bright picture across entire screen. I enjoy the large selection of apps available. WebOS is feature-rich and easy to use. I’m still exploring all the available options. LG Gallery displays works of art that can be left on to look like a painting on the wall. Very impressive. The high definition 4K picture quality is amazing!
Response from lg.comBy ^Rich, LG Digital Care Team, July 11, 2026
Hello there, Astar! Thanks for sharing your thoughts. Great to hear your TV is delivering that bright, detailed picture and all the smart features you’re enjoying. If you ever need help in the future, @LGUSSupport is always here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
4
Great TV - Horrible Remote
on July 4, 2026
Posted by: Sawdat
from Tennessee
Picture is crisp, clear and as perfect as I can hope for. Sound with built in speakers is excellent, especially with the available enhancements. But the remote is not designed for humans. NO MUTE BUTTON?! Really? And everything you may need to do is hidden in a menu only available from the wheel/button setup. Make a better remote with discrete buttons and I'll give it 5 stars.
Response from lg.comBy LG, July 7, 2026
Hi! Appreciate you sharing your thoughts on the LG OLED65C5PUA — that stunning picture and rich sound are exactly what this model is known for, and it’s great to hear it’s hitting the mark for you. Your note about the remote design, especially the missing mute button and the menu navigation, is genuinely valuable. We’ll make sure your feedback gets over to our product team so they can keep improving the experience. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Good, but good be cheaper and more reliable
on June 22, 2026
Posted by: neal papa
I now have 3 LG OLED’s. They keep getting better and the prices are very slowly getting cheaper, at least when they’re on sale. My main issue is that for this amount of money, they should last. So why does LG keep trying to sell me an extended warranty?
Response from lg.comBy LG, June 24, 2026
Hello, Neal! We appreciate hearing from a long‑time OLED fan! — three TVs deep is some serious loyalty. We’ll make sure your note about extended warranty offers gets shared with our product team so they can keep fine‑tuning the ownership experience. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
3
WiFi Connectivity Issues
on June 20, 2026
Posted by: TGHJ
from Englewood FL
This TV is nice but I am having the same issues with an older model which is what made me want to upgrade in the first place. The problem is the tv disconnects from the WiFi and then struggles to connect back. This tv which is a brand spanking new 2025 model, sometimes doesn’t even search for the WiFi when it disconnects itself from the WiFi. This is the second time within a week this has happened and if it continues I will more than likely ask for a refund as I’m not paying for a high end tv for it to have WiFi connection issues. Seems to be a pattern with LG TVs. The WiFi connection issues literally throws the product into the trash as far as wanting to keep this TV.
Response from lg.comBy LG, June 23, 2026
Hi, Terry. Thank you for sharing your thoughts about your LG TV. We understand your feedback regarding the network connectivity challenges you are experiencing with your new OLED65C5PUA. To resolve this, you can run an internal diagnostic test on your TV settings by pressing the Settings button on your remote, selecting Support, navigating to Quick Help, and opening Check Items to initiate the Self-Diagnosis of TV Settings. This will identify if any internal settings or automatic IP configurations are dropping the link with your router. For more step-by-step guidance on network troubleshooting, you can view this resource: https://www.youtube.com/watch?v=R9WXbgDTlLI. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James
Written by a customer while visiting lg.com