Customer reviews from lg.com
LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.5
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
57
4 Stars
14
3 Stars
8
2 Stars
1
1 Star
3
Customer Reviews for LG - OLED55C5PUA 55" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
4
Great overpriced television, poor follow-up.
on September 1, 2026
Posted by: drjimwill
The television has a great picture. It is bright, with vibrant colors, and the contrast is superior. I wasn't, however, able to use it for the first month, as I had a defective remote, and LG took its sweet time replacing it for me. I was NOT impressed by their "customer care." LG televisions are terribly overpriced. I needed a light and thin television for my mounting situation, and this one fit the bill. I wish these were reasonably priced, as they make a great television.
Response from lg.comBy ^Rich, LG Digital Care Team, September 4, 2026
Hello there! Thanks for sharing your thoughts. Always great hearing your TV is delivering that bright, vibrant picture you were looking for, and we’ll make sure your note about the remote replacement experience gets passed along to our product team. If you ever need anything later on, our friends at @LGUSSupport are ready to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working, menu is cluttered mess
on August 30, 2026
Posted by: FrustratedPA23
After 6 weeks, the unit had massive dead lines. Only lasted 6 weeks. The menu is extremely cluttered and confusing. Switching inputs takes too many clicks and the bulk of the main menu is ads. Does not feel or work like a premium tv.
Response from lg.comBy LG, September 4, 2026
Hi. Thank you for taking the time to share your review regarding your LG OLED65C5PUA TV. We appreciate your feedback about the display quality and interface experience, and we are dedicated to helping you get the performance you expect from your television. As a brief troubleshooting step for display issues, try performing a power cycle by unplugging the power cord from the wall outlet for 60 seconds, holding the power button on the TV for 5 seconds while unplugged, and then plugging it back in. You can also reference helpful display guidelines at https://www.lg.com/us/support/help-library/how-to-fix-lines-or-dots-on-your-lg-tv-screen--20155377712544?srsltid=AfmBOooYHCIAB_cqORqRHS5VxStNIZsaBaXCSTaJW_4N3giJpGTkNEqN. We want to ensure your home entertainment experience is smooth and reliable moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
5
OLED65 EvO is Great Television
on August 26, 2026
Posted by: Blkbeard74
from Winston-Salem, BC
Brilliant colors in picture screen. Great contrasts with blacks being truly black. Pixel uniformity across the screen. Sound system does not need sound bar. Brightness makes picture pop. Extremely pleased with television. Easy setup to use.
Response from lg.comBy ^Rich, LG Digital Care Team, September 10, 2026
Hello there! Thanks for sharing your note. Always great hearing your OLED is giving you those brilliant colors, true blacks and crisp uniformity that make every scene pop right from the start. If you ever need anything later on, @LGUSSupport is always available.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
4
Good but NOT great.
on August 17, 2026
Posted by: llahmot
I've been loving it but today I was watching a tv show that had a dark room and the blacks were pixilated into large squares of different brightnesses of black. NOT GOOD. I had a LOPT of trouble getting my system setup (C5, Yamaha v385 and Firestick) TV was causing a loop that everything was shut off, but then it would come right back on. Only solution was to plug firestick into TV instead of receiver. Of course no one wanted to admit fault, but even LG tech had so solution. Also, why can't there be ONE OPT OUT of anything not necessary to the operation of the TV??
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hello there, llahmot! Thanks for the detailed review. Always great hearing your TV is delivering strong performance overall, and we appreciate you pointing out the parts that didn’t feel quite right. We’ll share your notes on dark scenes, setup behavior and opt‑out options with our product team. If you ever want help dialing things in, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
3
Poor Sound Quality
on August 12, 2026
Posted by: TV FUN TIME
The LG 55" OLED TV was EXTREMELY difficult to set up and maintain a connection with Verizon FIOS services. Finally attained! Now the problem is that while the TV sound is OK for music, we can barely hear the dialogue! We have had to put the volume on 100, which is the maximum, and we still cannot understand what they are saying! After spending a significant amount on this TV, we do not want to have to buy special speakers or sound bar to hear it, plus how to ensure it is hooked up correctly with the FIOS remote?! This sound problem is very disappointing.
LG remote is difficult to maneuver - thankful we can use the FIOS remote.
LG remote is difficult to maneuver - thankful we can use the FIOS remote.
Response from lg.comBy LG, August 18, 2026
Hello. We appreciate you taking the time to share your review regarding your LG OLED55C6AUA TV. We recognize your experience with the dialogue sound output and audio levels on your unit. To help boost vocal clarity, access the TV sound settings to enable Clear Voice mode, adjust the audio output format on your FIOS set-top box to PCM, and ensure Auto Volume is switched on. For step-by-step guidance on addressing low audio levels, please review this helpful resource: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-audio--20153209065985?srsltid=AfmBOori4dqe3rytgM4MgXkM5KRjXQDURMPq-u8AZCJ-KU8AXSCmluKf. We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great picture quality
on August 2, 2026
Posted by: MRWW
from Charlottesville,Va
I'm very pleased with this OLED TV as the picture quality is awesome. The TV looks nice and sits nicely on a TV stand provided with this model. Everyone is enjoying the awesomeness of this TV.
Response from lg.comBy LG, August 5, 2026
Hello! It's wonderful to hear that your LG OLED65C5PUA is bringing so much excitement to your home with its breathtaking picture quality and stylish stand setup. We are delighted to know that everyone is enjoying the impressive viewing experience it delivers. If you ever need any assistance in the future, please feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful TV with great soundbar
on July 30, 2026
Posted by: Bocco
from Hillsboro, MO
This is by far the best TV we've ever owned. Beautiful vibrant colors. Paired it with LG S90TR soundbar and combined its nearly like being in a theatre. The TV controls are straight forward and intuitive.
Response from lg.comBy ^Rich, LG Digital Care Team, July 31, 2026
Hi there, Bocco! Thanks for the review. Love hearing your TV and soundbar are giving you that theater‑like experience at home. If you ever need help with anything down the road, @LGUSSupport is always here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
1
Bad experience
on July 24, 2026
Posted by: Defective on arrival
It was a terrible experience. The unit was defective.
I spent over an hour online with an LG Robo agent with a conclusion that the unit needed to be repaired and they would send a repair agent, but he never showed up and we had a terrible time returning the unit.
Needless to say I bought a new TV. It was not an LG.
I spent over an hour online with an LG Robo agent with a conclusion that the unit needed to be repaired and they would send a repair agent, but he never showed up and we had a terrible time returning the unit.
Needless to say I bought a new TV. It was not an LG.
Response from lg.comBy LG, July 28, 2026
Hello. We appreciate you sharing your review about your LG OLED55C5PUA TV. We recognize your experience with the functional condition of your unit and the service scheduling process, and we aim to deliver high-quality electronics alongside smooth customer support. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com