Customer reviews from Dyson
Dyson - Vacuum Ball Animal 3 Total Clean Upright
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Vacuum Ball Animal 3 Total Clean Upright
Customer Rating
4
Yes, True! Hair pickup, Tangle free!
on May 5, 2023
Posted by: NoOneSpecial
First, thank you Dyson for recyclable cardboard packaging. No styrofoam!
Coming from a ~2012 DC14, I was concerned about review references to cheap plastics. Yes, the plastics are different, lighter, than the DC14. I do not feel like it will start crackling & breaking. Time will tell!
This Animal 3 is like a "scale model" of the DC14. Thru & thru, it is about 80% of the size. For me, great. My small home likes this. The maneuverability of the ball is great, and the smaller main head gets under cabinet overhangs and kitchen chairs, where the DC14 was always "a smidge too big". But if your home is large, Animal 3 may feel like going from a push broom to a toothbrush.
Performance. I needed the tangle free hair function. Was skeptical, "too good to be true?". OH NO! IT'S TRUE! I have long hair and a medical condition causing hair loss. My Animal picked up bin after bin of hair, and NOTHING left in the beater brush.
Folks mentioning it being too heavy & cumbersome, perhaps they need a lighter cordless model. I fully expected what I got in an upright corded machine - heavy duty! Not a dusting job. Dyson - we old-schoolers like it.
Other reviews mention the machine suctioning to their floors. I did not experience this on my tile, aging pile carpet, or large dense weave area rugs. That said Dyson's many feedback comments suggesting folks need to contact their carpet manufactures about this problem... disturbing. If my car's tires perform poorly on pavement, suggesting I contact the pavement manufacturer would be silly. Do you get that analogy?
Ease of transforming modes. This Animal is clunky by comparison. The DC14, about 10 seconds, three motions, from upright to attachment & tube mode. This Animal takes more wrangling of slide this, click that, push here. The on-board attachments are no longer integrated. They fit more like an "oh yeah, we forgot" goiter, and mine is wiggly. Lacks the solid "built this way" of the DC14. Minus 1-star there.
Overall, yes, I recommend this. Yes, hair-free is true.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Good for Floors only
on June 20, 2023
Posted by: housecleaning
Gender:Male
This unit has very good suction. better than average. Cleans floors and carpets very well. Have owned it for 3 months and regret buying it. Trying to clean cushions, anything that requires a brush with bristles is barely an option. The offer no decent tools with any sort of medium bristle. Trying to clean fabric chairs, cushions, felt, practically impossible. The hose tension once you remove the wand is horrible. It fights you every step of the way. I regret buying this. If you have needs to use attachments on this hose, you'll want to smash it to bits by the time your done. Absolutely hate it. Vacuums are meant to be used for more than a floor.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Social Media, June 21, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
2
Only for floors
on August 12, 2023
Posted by: Dilynn
Gender:Female
This vacuum works fine for floors- nothing special though. I do like the brush bar and how easy it is to remove and clean.
However, the hose is completely useless. It does not extend and causes the vacuum to either ram into you or topple over. It comes with so many attachments, which is why I ordered it. However, due to the way the hose does not extend, they are all useless.
So disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 15, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
hate it.
on July 9, 2023
Posted by: queen of the farm
Gender:Female
bought this a few months ago after having a dyson 25 that we really liked.
Hate this vacum, don't have enough strength to push it accross berber carpet .
If i could find a dumpster close by I would through it in there and take my loss!!!
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 10, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
Dyson Ball Animal 3 vacuum - Dissapointed
on March 24, 2023
Posted by: Dyson guy
Gender:Male
We have a black lab, and I always vacuum the carpet before I use our carpet cleaner! Every time I clean out the carpet cleaner it's partly full of black lab hair! This tells me the Dyson isn't doing it job very well! I believe its the new anti-tangle brush because our previous Dyson worked better!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 25, 2023
Hi there, this is Kelly with Dyson. Thank you for sharing your review here. We're sorry to hear that you've encountered some suction or pick-up issues with your Ball Animal 3. That's uncommon to hear; Ball Animal 3 offers 290 air watts of strong suction power, and these models were also engineered to be effective in homes with pets. It's disappointing to know that we seem to have fallen short here.
Your Anti-tangle Motorbar cleaner head does have suction control. The three levels of suction are controlled by the slider on the front of the cleaner head, and you can slide that suction control to suit the floor type or debris you're picking up. If you do find that pet hair is getting left behind, you can position the slider to the left, center or right, depending on your needs.
If you'd like further support for your machine, or have any other questions/concerns we can help with, you can get in touch with me directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Your Anti-tangle Motorbar cleaner head does have suction control. The three levels of suction are controlled by the slider on the front of the cleaner head, and you can slide that suction control to suit the floor type or debris you're picking up. If you do find that pet hair is getting left behind, you can position the slider to the left, center or right, depending on your needs.
If you'd like further support for your machine, or have any other questions/concerns we can help with, you can get in touch with me directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Love hate relationship
on April 28, 2023
Posted by: Jgus
Gender:Female
While the vacuum does its job, very well I might add. My only grievance is that when I have the vacuum upright to roll to bring to next location or to put away. The wheels constantly fall down to put the brushes down making it difficult to maneuver. I’m not sure if this is how it’s designed or if I got one that doesn’t lock fully. It is just very frustrating. I’d recommend if they fixed this issue. But I can’t on good conscience knowing this major flaw.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 29, 2023
Hi there, this is Kelly with Dyson. Thanks for taking the time to share your feedback with us. We're happy to hear that cleaning wise, you have been very pleased with the performance from your Ball Animal 3 Complete. Your new vacuum features the quick recline feature. This will avoid the need for pedals or stepping on the front of the machine as with our non-ball models. Rolling the unit around from room to room is recommended to be done with the ball instead of the stabilizer wheels on the back of the ball. You can then put the unit upright once you are done with cleaning and for storage.
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Probably the reason I won't ever get a Dyson again
on August 27, 2023
Posted by: Avoid at all cost
Gender:Female
[This review was collected as part of a promotion.] I've had a few Dysons before this model, they made me love and praise the brand. This one makes me kinda hate it. It's very heavy. Not easy to use. It's very stiff. And is openly avoided by us and the cleaning ppl we use. It is the most regretted purchase made.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 27, 2023
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
So disappointed!
on March 2, 2023
Posted by: Petra SJ
Gender:Female
This is my first and last Dyson. I was so excited after hearing how great Dyson is, but it is my biggest regret when it comes to appliance purchases. It is unbelievably heavy, and the hose used for attachments is so difficult and unwieldy. I cannot impress enough have physically difficult and demanding it is to use this machine. I can't imagine a frail person being able to use this. You need strength, stamina and patience. In addition, the piece that keeps the vacuum upright while using the hose broke on the 2nd use. Now I have to hold up the heavy vacuum upright while trying to maneuver the hose, which is next to impossible and physically exhausting. If you live in a small apartment, the hose is so stiff, it won't bend well and if there is not a lot of room between furniture, you'll be knocking things off and hitting the walls and ceiling with the attachments. It's hard to believe this machine passed any serious testing. I am so disappointed. For the expensive price and reputation, I feel duped.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 2, 2023
Hello Petra, this is Kelly with Dyson. We're so disheartened to hear that you've found your recent purchase of the Ball Animal 3 to be so disappointing. This is a full size upright vacuum, and the weight is just over 17 pounds, which is on par with the majority of our other uprights. We wouldn't expect that the machine is so heavy, that it's completely unbearable to use, but are sorry that seems to have been your experience. There should not be any parts on your machine that have broken after just two uses, and we'd like to learn more about this, and make things right. We would not expect this to be your experience. We encourage you to get in touch with us directly at askdysonUS@dyson.com. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson