Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
1
very heavy
on October 17, 2022
Posted by: jbg1613
Gender:Female
My previous DYSON was easy to use & maneuver -- we had it over 15 years.
I am disappointed with my new vacuum. I am considering a return. .The wand is awkward and hard to direct. The suction is so strong I cannot use it on area rugs.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 20, 2022
Hi there, this is Kelly with Dyson. We're sorry to hear that you've found your new Ball Animal 3 to be disappointing, thus far in your use. Your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. This slider allows you to adjust suction right at the head, to adjust suction for the flooring type you're cleaning. If you're still finding the machine hard to push, it can be caused by a compatibility issue with your flooring. We do always suggest checking with your flooring manufacturer to see what guidelines they may have in place with regard to suction or even using a spinning brush bar.
We do offer a 30-day return period, and want to ensure you're completely happy with your new purchase. If you'd like to initiate a return, you can contact us directly at askdysonUS@dyson.com. We'll be glad to help.
Best wishes,
Kelly
Dyson Customer Support
We do offer a 30-day return period, and want to ensure you're completely happy with your new purchase. If you'd like to initiate a return, you can contact us directly at askdysonUS@dyson.com. We'll be glad to help.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Ball Animal 3 Complete to the Rescue
on October 17, 2022
Posted by: blacklabmom
Gender:Female
After researching for weeks, I decided the Dyson Ball Animal 3 Complete was best for me and my shedding Black Labrador Retriever. I am so pleased with the powerful suction and the ease of use, and it only took a few short days to adjust to the ball technology. It's amazing at removing the pet hair, and the tools are a plus, including the one that removes the hair from the dog. I highly recommend this for everyone especially the pet owner.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Not for older folks.
on October 17, 2022
Posted by: Oldaviator
Gender:Male
Excellent modifications to previous models, which I've owned. But, the superb suction is a detriment for older folks who will have trouble moving the vacuum over rugs. The suction, even at the proper setting, makes the vacuum very hard to push and pull. If it were not for this, I would have given the machine 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Great suction power poor maneuverability
on October 17, 2022
Posted by: OKMountainmama
Gender:Female
I'm a first time Dyson user and was very excited to get one for the first time. They are famous for the suction power and that's why I wanted one. Many other brands disappointed me as they leave trails of debris that I would have to go back over. I was very pleased with it's power. My expectation was that it would have great and easy maneuverability but I find it's very stiff and does not angle easily causing my hand to get tired after a while. The handle is not really ergonomically correct. It does ok on the carpeted bedrooms but is very hard to turn on solid surfaces and feels like it only wants to go forward. The handle/nozzle attachment is not quick or easy to pull out and use like other brands. I found an annoyance to use and growled every time I had to pull it out to use it. I do appreciate the hose length, although it's very stiff and hard to keep extended without it wanting to retract back quickly. Other brands were too short causing the vacuum to tumble over if you pulled too far. I was concerned about the suction being too powerful on my higher pile area rugs. It does help that there is height adjustment, but unfortunately it takes an arm workout to run it over the rugs due to the powerful suction. I understand that you can't it have both ways (great suction without drag) but it would be nice if it could adjust suction power much lower with a good sensor to detect shag or high pile rugs. Debris bend is very easy to pop open and clean out. I shed so much and my long hair would clog my other vacuums, not this one! I love that hair does not get caught in roller! For the high price, I would have expected a few more hand tools! There are a lot of positive features but the ease of use and maneuverability could use some fine tuning. Besides it's popularity for reliability and great suction power, it's a fancy looking plasticky machine like all the rest. It's good to finally experience, but way over priced. I had pretty high expectations naturally to meet that price tag, unfortunately I was a bit disappointed and didn't feel it was worth it in the end.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hi there, this is Kelly with Dyson. Thank you so much for taking the time to share your review with us. This was very helpful to read, and we love to hear and learn from our owners. We're glad that you've found the suction power that the Ball Animal 3 offers to be suitable enough for your home to pick up everything it needs to, including hair. We love the new Anti-tangle Motorbar™ cleaner head, and its ability to direct hair into the dust bin, rather than allowing that to wrap around the brush bar. We listened to feedback of owners of our previous vacuums and this improvement will make vacuuming in homes with pets or even longer human hair much easier with less maintenance.
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Another Fine Dyson
on October 17, 2022
Posted by: JP Broker
Gender:Female
This is our third Dyson Animal vacuum. We have used them extensively for about 8.5 years each. Super pleased with the modifications with each evolution. This vacuum does not disappoint. Wouldn't consider anything else having pets.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, October 24, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're happy to hear you've enjoyed the Dyson Ball Animal 3 machine! We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're happy to hear you've enjoyed the Dyson Ball Animal 3 machine! We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Returned it...
on October 17, 2022
Posted by: MickMaine
Gender:Female
I bought this upright with high hopes. I have family and friends that have older ones and love them...I didn't. Considering how much these cost, I expected the machine to be of a higher quality. I know most vacuums are largely plastic these days but I thought this one would be a better grade of plastic, it just wasn't. One side panel came loose just from grabbing an edge of a throw rug, the extra tools were REALLY flimsy and I didn't trust them to last a year. The maneuverability was not the easy glide it shows in the videos, very difficult (for me at least) and definitely not something you can get under furniture. The video shows using the extra tools and extension hose for that - good luck! The hose is almost impossible to keep extended while the machine is running, unless you are Hercules. The one positive thing I will say is that the suction to pick up stuff in my carpet was terrific. However, the negatives outweighed that one positive. I went back to a canister vac by someone else.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 24, 2022
Hello MickMaine,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Ball Animal 3 Extra cordless machine. The Ball Animal 3 is designed with ABS plastic, the same material as police riot shields. They also go through a rigorous testing phase to ensure the machine will endure more than the average bump and drop.
Out-of-the-box, the hose can be stiffer as it's so new. However, over time and several uses, the hose will become more flexible. We recommend stretching the hose completely out before turning the machine on.
We do have Dyson experts available by live chat, email and phone number to assist with any difficulty you have. We hope you'll continue to consider Dyson products for your home in the future.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Ball Animal 3 Extra cordless machine. The Ball Animal 3 is designed with ABS plastic, the same material as police riot shields. They also go through a rigorous testing phase to ensure the machine will endure more than the average bump and drop.
Out-of-the-box, the hose can be stiffer as it's so new. However, over time and several uses, the hose will become more flexible. We recommend stretching the hose completely out before turning the machine on.
We do have Dyson experts available by live chat, email and phone number to assist with any difficulty you have. We hope you'll continue to consider Dyson products for your home in the future.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
The Best
on October 17, 2022
Posted by: Dpa723
Gender:Male
I’ve tried a couple of different brands after my first Dyson died. Nothing compares. They are pricey, but you get what you pay for. Hopefully this one outlast the other which I had for 12 years.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Love the vacuum hate the hose.
on October 16, 2022
Posted by: Duckwoman
Gender:Female
Vacuum does a great job. The hose isn’t easy to keep extended while using, it kinks back, if you tug it to straighten it, the vacuum lunges toward you at times or falls over. For the price, I don’t I don’t know why they hose is such a useless piece. I also wish the attachments were labeled or came with a book to explain what each one could be used for.
I would recommend this to a friend!
Written by a customer while visiting Dyson