Customer reviews from Dyson
Dyson - Vacuum Ball Animal 3 Total Clean Upright
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Vacuum Ball Animal 3 Total Clean Upright
Customer Rating
1
So disappointed
on June 20, 2023
Posted by: Jenn26531980
Gender:Female
I bought this vacuum thinking it would be an upgrade to my previous Dyson and I am so glad I still have my old one to keep using instead. I also typically don't pay attention to reviews because it seems as though only people who have something negative to say review items, yet here I am writing a negative review. This vacuum is heavy and takes a lot to muscle to maneuver. The hose is not flexible nor easy to use and when you stretch it out, the vacuum falls over. Lastly, when trying to leave the vacuum in the upright position to wheel it to a new area, the vacuum won't stay locked in the upright position. Hit a bump and the head falls and you have to reset. Bottom line is I do not recommend this vacuum, it does not live up to the standard I've come to expect from Dyson. Not to leave out a positive, I haven't had to clean hair from the brush roll!
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Social Media, June 21, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
Not an Animal, a Beast!
on June 23, 2023
Posted by: SJD17
Gender:Male
We purchased this for our new home as our previous Dyson was getting on in years. This may be called Ball Animal because it handles like a beast! I just worked up a complete sweat just trying to vacuum a large area, mostly tiled, but some medium pile carpet. Trying to push it over the carpet on any setting is next to impossible, slightly easier when pulling it. The video on this page of the guy effortlessly gliding over a carpet is totally laughable. On the tiled areas it does a very good job of cleaning, but, again is a beast to handle. It just doesn't seem to respond to my attempts to guide it. It is nothing like our previous DC39.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Social Media, June 25, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
2
motorized floor attachment
on June 1, 2023
Posted by: Ona Sites
Gender:Female
I don't typically write reveiws but so disappointed in this vacuum. Not the quality of the older models, Hose is cheep and will mostlikely wear out at the point it bends by the hard plastic hand wand. If you use hose, machine tips overs. Hard floor motorized attachment does detangle hair but is constantly detaches from the round ball. Round ball will totally detach from floor attachement when trying to place in suction position. It also won't easily then return to the upright free standing position. The only positive so far is it does have very good suction. Had vacuum about a year. Have a 1100 sqft home and ball detaches from floor attachement 3-4 times before I get my home vacuumed.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Social Media, June 5, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
3
The good, the bad, and the questionable.
on March 24, 2023
Posted by: Just Some Guy
Gender:Male
Our last vacuum was a DC-07. Used it for 18 years. It was a great vacuum overall, and would still be going strong today, but my wife needs something easier to handle due to her bad back. She narrowed her choices down to two vacuums: the Ball Animal 3, and a competitor's. Obviously, given our positive experience with the DC-07, we went with the Dyson, and also because the competitor's model still uses bags (seriously?) which we didn't want to deal with.
In terms of engineering, the Ball Animal 3 is impressive. The suction is incredibly powerful. In fact, it's so powerful that in some cases--like bathroom rugs, hallway runners, etc--it's actually a detriment because the rug buckles as you're pulling the vacuum back. My wife likes the head design; it's lower to the ground so it can get into tighter spaces under chairs, etc. I also like that you can see the brush bar while operating the vacuum, so you know whether it's spinning or needs to be cleaned. So as far as engineering and technology are concerned, the Ball Animal 3 is fantastic.
The vacuum's Achille's heal, however, is its ergonomics. This is not an easy vacuum to use, and requires a fair amount of strength to push around. I'm 6'3" 250+ lbs, and by the time I'm finished vacuuming with the Ball Animal 3, my shoulder feels like it's going to fall off, and my back hurts for about a half hour afterwards, from the coccyx up to the middle. If *I'm* this stiff, sore, sweating like a pig, and gasping for air after using the vacuum, imagine what it must be like for my poor wife and her bad back! This vacuum does not "roll" or "glide" across the carpet, and frankly I also feel it's a lot harder to maneuver. On a positive note, though, the clutch mechanism is in a much more user-friendly location now (an electronic switch next to the power button versus having to bend over and manipulate a mechanical knob); but then Dyson goes and cancels it out by putting the suction adjustment slider in an even more inconvenient location than where the DC-07 clutch knob was. My wife likes the wand on this unit better than the DC-07. I disagree, but I do like that the tools can be directly attached to the hose now. That's probably the best improvement Dyson made, ergonomically speaking. Unfortunately, the main chassis/body still "follows" you around whenever you stretch the hose, getting in the way and making the job harder. The on-board storage of the tools isn't very good, either, and seems like it was more of an afterthought. The brush bar is much easier to remove on the Ball Animal 3. It's more of a sleeve that fits over the actual rotating mechanism, so no special tool is required to disconnect the drive belt from the roller bar. Lastly, both filters on the Ball Animal 3 are washable (the post-motor filter on the DC-07 wasn't washable and had to be replaced periodically, and was difficult to access).
Now as for the construction of the Ball Animal 3, that remains in question. Some of the plastic, particularly in the handle and the flip-up wand end cap, is really flimsy and bends way too much. I feel like it's going to snap or permanently deform at any moment. However, being open-minded, perhaps the flexibiltiy helps _prevent_ the plastic from snapping. I don't know. Time will tell.
I'm torn. On the one hand, I want the Ball Animal 3 to give us 18+ years of reliable service like the DC-07 did; but on the other hand, I am not looking forward to my wife and I (especially her) having to lug this thing around while using it. We may be back in the market sooner than later.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, March 25, 2023
Hi there, this is Kelly with Dyson. Thank you so much for sharing this fantastic review. We love to hear and learn from our owners; both the good and bad. We were so happy to hear many years of use you got out of your former DC07 vacuum. Those models were work horses; owners who had or still have this model, LOVE it! It really speaks to the quality of Dyson products, how long you were able to use this machine in your home.
We're sorry to know that you haven't had the same - or better - experience with your new Ball Animal 3 Extra. You did touch on the suction power in your feedback. This machine does offer 290 air watts of suction power, which is our most powerful upright to date. The Anti-tangle Motorbar cleaner head does have suction control, so you should be able to position the slider to make vacuuming things like area rugs or bath mats easier. Try moving that slider all the way to the left, and see if that helps the issue. If you are finding the machine hard to push all the time, and moving that slider doesn't seem to make things any easier, let me know!
I appreciate your comments on the location of the slider. It does require the user to bend over and reach fairly low; we appreciate hearing that. We wouldn't expect any parts to feel flimsy or like they may break, but know that if you should ever encounter anything breaking or snapping, we're always on standby to provide needed assistance. If you have any other questions or concerns that we can help you with, you can reach me directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
We're sorry to know that you haven't had the same - or better - experience with your new Ball Animal 3 Extra. You did touch on the suction power in your feedback. This machine does offer 290 air watts of suction power, which is our most powerful upright to date. The Anti-tangle Motorbar cleaner head does have suction control, so you should be able to position the slider to make vacuuming things like area rugs or bath mats easier. Try moving that slider all the way to the left, and see if that helps the issue. If you are finding the machine hard to push all the time, and moving that slider doesn't seem to make things any easier, let me know!
I appreciate your comments on the location of the slider. It does require the user to bend over and reach fairly low; we appreciate hearing that. We wouldn't expect any parts to feel flimsy or like they may break, but know that if you should ever encounter anything breaking or snapping, we're always on standby to provide needed assistance. If you have any other questions or concerns that we can help you with, you can reach me directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Unbelievable suction!!
on March 17, 2023
Posted by: Mitch1776
Gender:Male
This is my second Dyson. My first is an Animal Ball 2. It is still going strong other than my hose has a tear in it. It is almost 5 years old and I use it 7 days a week! I have OCD really bad so I clean every day. If something can take the abuse I put it through it has to be good. I wanted to get the latest model so I got the Animal Ball 3. I love the new motor bar cleaner head. It works very well and is easy to adjust between my thick carpet and my tile. It is also easy to clean. There is a button on the side that allows it to swivel up to pull the beater bar cover off to clean. The head is also smaller than my 2 which allows me to get in between chairs and such that my other wouldn’t allow. I won’t ever use another vacuum again. I’ve tried two of the biggest competitors and they don’t even compare. Seems like all the negative reviews on here are people being babies. Yes, my machine will fall over sometimes when I use the hose to clean something. Big deal. Most of the time I don’t go out far enough for it to fall over. The main thing I want my machine to do is pick up the stuff on the floor and this one does it incredibly well. I cannot believe how strong the suction is. So far I am very happy with this vacuum. Also, I have read many reviews talking about how heavy this vacuum is. I can pick it up with one arm and it ain’t very heavy at all. And my shoulders are terrible. It’s actually one of the lighter ones. Much lighter than older dyson’s. I have thick high pile carpet and it goes over it easily. You have to adjust the cleaner head to the floor type you are using. I also read someone say this animal 3 doesn’t pick up as good as the animal 2. That is NOT true. If someone isn’t satisfied with this vacuum, they won’t be satisfied with any.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Cleaning power great, usability leaves sore arms
on April 20, 2023
Posted by: Sean96
Gender:Male
Love it to push and pull cleaning. But as soon as you are ready to get the nooks and crannies this vacuum is ready to be sent back to the warehouse. The hose is so stiff and clunky you literary strain your muscles trying to use. Anything about waist level like on top a dresser impossible to easily clean because the hose has so much tension. I’m going to give it another 3 weeks but first impression I miss my sharks easy ergonomics. I cleaned my car with the hose and it is so clunky and rigid. When I first tried using hose I was left frustrated where to lay the extendable wand/vaccums backbone. The solid bar doesn’t have a home you have to leave it on the floor or toss it onto a couch. All these fancy gadgets but the engineers can figure out where to house the vaccine backbone?!? I will have to decide if the cleaning power is worth the extra hassle. It will definitely slow you down, if you want a fast clean this isn’t for you.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 21, 2023
Thank you for your feedback on Dyson Ball Animal 3. We appreciate you taking the time to share with us. We would expect the hose to become more flexible with time and use and recommend checking to ensure the wand is not obstructed and that the hose is not sucking into itself as the hose is not something we would expect to be an issue during use. Should you have any further questions or concerns we can help to address, don't hesitate to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Amazing vacuum!
on March 21, 2023
Posted by: Eststeel
Gender:Female
I received the ball animal 3 today and this is an amazing vacuum. I was wary after reading some of the reviews and was afraid I had made a mistake. I was so very wrong. I am 61 and live on a farm. If it is bad weather everything comes in on the 2 dogs. This vacuum has powerful suction and on the first use pulled so much out of the carpet. A breeze on the hard floor. This is a sturdy well made vacuum. It is NOT heavy or hard to push. Do not be afraid of that at all! I had a Dyson years ago and went to a competitor for my last vacuum. Dyson. I will never choose another vacuum again. Hands down the best vacuum. Thank you!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Regret this Dyson purchase
on February 10, 2023
Posted by: Kirac
Gender:Female
Generally I absolutely love Dyson products (had or have two previous upright vacs (including animal), hand vac, hair dryer, and hair wrap), but this is the worst product I’ve purchased from Dyson. This newest animal vac is so much unbelievably heavier and also bigger than my two previous versions (also appears cheaper made). It is so hard to maneuver/bulkier on any type of carpeting that it is burdensome to use. Truly regret this purchase and am surprised this made it through their design/acceptance team.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 13, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson