Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
1
So disappointed!
on March 2, 2023
Posted by: Petra SJ
Gender:Female
This is my first and last Dyson. I was so excited after hearing how great Dyson is, but it is my biggest regret when it comes to appliance purchases. It is unbelievably heavy, and the hose used for attachments is so difficult and unwieldy. I cannot impress enough have physically difficult and demanding it is to use this machine. I can't imagine a frail person being able to use this. You need strength, stamina and patience. In addition, the piece that keeps the vacuum upright while using the hose broke on the 2nd use. Now I have to hold up the heavy vacuum upright while trying to maneuver the hose, which is next to impossible and physically exhausting. If you live in a small apartment, the hose is so stiff, it won't bend well and if there is not a lot of room between furniture, you'll be knocking things off and hitting the walls and ceiling with the attachments. It's hard to believe this machine passed any serious testing. I am so disappointed. For the expensive price and reputation, I feel duped.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 2, 2023
Hello Petra, this is Kelly with Dyson. We're so disheartened to hear that you've found your recent purchase of the Ball Animal 3 to be so disappointing. This is a full size upright vacuum, and the weight is just over 17 pounds, which is on par with the majority of our other uprights. We wouldn't expect that the machine is so heavy, that it's completely unbearable to use, but are sorry that seems to have been your experience. There should not be any parts on your machine that have broken after just two uses, and we'd like to learn more about this, and make things right. We would not expect this to be your experience. We encourage you to get in touch with us directly at askdysonUS@dyson.com. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Gets what your old vacuum left behind!
on February 21, 2023
Posted by: Starry3812
Gender:Female
I didn’t realize I needed a new vacuum until I noticed what my old two vacuums were leaving behind - dirt, small dust piles, and hair - everything I assumed my vacuum would be picking up! I did a test and vacuumed first with my old vacuums, one with a bag and the other a stick for the crevices. After one trip around our small house, my new Dyson ball animal 3 picked up everything! This vacuum has insane amount of suction so work with the settings. It’s strong and worth every cent! This will definitely help the allergies.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great for pet hair
on February 16, 2023
Posted by: Belgianmom
This is my third Dyson, and second Animal. It moves smoothly over the carpet (which is cheap and thick), and cleaned it well. I changed the setting to hardwood/deep dirt and while it was harder to push over the carpet, it worked wonders! I'd take this any day over dog hair and dirt staying down in the carpet fibers. For those who complain about how hard it is to push, check your setting. You likely have it on the one for hardwood/no carpet. It was super easy to push over the carpet on the high pile setting.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Regret this Dyson purchase
on February 10, 2023
Posted by: Kirac
Gender:Female
Generally I absolutely love Dyson products (had or have two previous upright vacs (including animal), hand vac, hair dryer, and hair wrap), but this is the worst product I’ve purchased from Dyson. This newest animal vac is so much unbelievably heavier and also bigger than my two previous versions (also appears cheaper made). It is so hard to maneuver/bulkier on any type of carpeting that it is burdensome to use. Truly regret this purchase and am surprised this made it through their design/acceptance team.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 13, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Amazing
on January 21, 2023
Posted by: EmmieNJ
Gender:Female
I have a similarly priced well reviewed vacuum, not Dyson. I deep cleaned our rugs and they were beyond dirty. We have two dogs but vacuum every few days, they should not have been so dirty. We bought the Animal 3 complete and I am seriously impressed. To test, I carefully vacuumed our three most used area rugs with our nonDyson vacuum. Then I vacuumed with the Dyson. The canister speaks for itself. This is from what we thought were clean rugs. I’m a fan for sure.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
must push this beast
on January 20, 2023
Posted by: jennies place
to heavy, no wheels to self propell, you must push this vacuum terrible!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 21, 2023
Hello Jennie, this is Kelly with Dyson. We're sorry to hear that you have found the Ball Animal 3 to be so heavy to use. While this machine is not self-propelled, is does feature Dyson ball technology. This allows it to steer easily into difficult places with a simple turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself. This gives the machine a streamlined profile, allowing access to tight spaces and lowering its center of gravity to make it lighter in the hand. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Kind wishes,
Kelly
Dyson Customer Support
Kind wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Excellent vacuum
on January 17, 2023
Posted by: Natalyn
Gender:Female
This is my very first brand new Dyson upright. I've used a few Dysons over the years, so I have a good bit of experience with them. I love this model! The gates for carpet/floor suction control are fantastic, all the accessories are great, and it performs exactly as expected for a Dyson. It's not any heavier or bulkier than many of the other models I've used previously. Still learning my way around the accessories, however I am VERY happy with my purchase! Does a great job tackling all the dog/cat/parrot mess in our home.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
too heavy - suction not as good as dyson 2 ball
on January 15, 2023
Posted by: sammills
Gender:Male
I wish i stuck with the dyson 2. This one is way heavier, and it seems to have less power than my dyson animal 2 ball. I'm a huge fan of Dyson and this is the fourth Dyson vacuum my phone I own the portable ones and the non Portables but this one is just a total disappointment and I never use it I wish I could return it unfortunately
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson