Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
3
Suction is great but hard to maneuver
on September 5, 2022
Posted by: LaurenBlack7
Gender:Female
[This review was collected as part of a promotion.] This vacuum has a great suction BUT it’s so hard to move side to side and the hardwood setting is still too powerful for all my rugs (ruggables). It also gets really hot on the ball area. I am returning mine because i need something that will go from tile floors to rugs and this vacuum isn’t it. I also don’t like that it doesn’t have a pedal. It automatically unlocks or locks when I don’t want it to. It’s a bummer because I love how powerful it is but the cons outweigh the powerful suction.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, September 7, 2022
Hi Lauren, this is Kelly with Dyson. Thank you for your review of the Ball Animal 3. We love to hear and learn from our owners. We're sorry to hear that we seem to have missed the mark with this machine, and your home. This model does have incredibly strong suction power, and it may not be compatible with all flooring types. It does also feature a quick recline feature which does eliminate the need for pedals to recline your vacuum. We understand that you've decided to return your machine for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Good cleaning but attachment hose I dislike
on September 2, 2022
Posted by: Trica90
Gender:Female
I bought this a few days ago. I love that the vacuum is powerful. My only complaints is the hose and using the 11 tools that came with it, it is not flexible. You have to really tug on it to get it to move with you. I would suggest making a lighter hose. Secondly, you can roll it while it’s upright, it collapses.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, September 3, 2022
Hi Tricia, this is Kelly with Dyson. Thanks for taking the time to share your review with us. We can confirm that the hose will be a bit stiff when you first receive your machine. Over time and use, it will eventually become more flexible and pliable. You can fully outstretch the hose as well, leaving that stretched overnight to help expedite that process. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
I like the ball animal 2 version much better
on August 26, 2022
Posted by: Ang999
Gender:Female
I had a ball animal 2 for about 10 years, and I absolutely loved it! It needed repairs, and we were moving, so I thought I’d just replace it instead of moving it. I wish I would have taken my old one with me! The 3 is fine, but I’m not happy that you have to pay extra for the “pet hair tool” that came with the previous version (that I didn’t keep not thinking I’d have to pay extra for it with the new one). I don’t like the vents at the top of the hose, when it’s on and in the standing position it’s really loud to hear the suction. Plus, if you don’t shut it off before standing it up, your arm will get slightly suctioned to it. Just a terrible design feature. The wand is much more cumbersome to get in/out, on the 2 it was so smooth and effortless. I’ve had it just over a week now, I’m contemplating returning it and just trying a different brand. For the amount I paid, I expected to be just as happy as I was with the previous version.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, August 27, 2022
Hi there, this is Kelly with Dyson. Thanks for taking the time to share your feedback on the Ball Animal 3. We love to hear and learn from our customers. Your older tools for the Ball Animal 2 model would still attach to the 3, so you should be able to use anything you previously had. We would be happy address any concerns or questions you might have on your new machine. Feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Great but cumbersome
on August 23, 2022
Posted by: Michael H
Gender:Male
Has lots of power when using as an upright does everything I need except high pile rugs. Even with its high pile settings on, it’s impossible to push the vacuum forward, rather I’m only able to pull it backwards on the rug which is less effective. Very disappointed with that. I’ve had to resume using my cordless v10 for high pile rugs.
When using the attachments the hose is a bit of a challenge to use. The tension on the hose is very strong and requires a bit of muscling around with it. You also really need to prop the upright to keep it from tipping over which over time if not careful can damage the unit. I can work with it but a bit annoying at times.
Response from DysonBy Dyson Customer Support, August 24, 2022
Hi Michael, this is Kelly with Dyson. Thank you for taking the time to share your experience with us, regarding your new Ball Animal 3 upright. We can confirm that the suction power on this particular model is among the strongest of our vacuum offering. If you do have higher pile carpets, even with the adjustable bleeds on the cleaner head, it's possible to still experience the issue you're reporting here. We'd love to learn more about your experience and provide any needed support. Feel free to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Wow, Amazing
on August 4, 2022
Posted by: FlyDawg
Gender:Male
I can't believe how true the reviews are. Simply amazing. Perfect for getting animal hair out of carpets. Throwing my Oreck away (True testimony)
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Good for rugs, (for me) useless otherwise
on June 27, 2022
Posted by: UserNotHappy
Decided that it's time to pay the price and get a Dyson, but little did I know that I'll end up being very disappointed with my purchase. After using it once to clean a NYC apartment, this is what I think:
- a chore became a workout - the vacuum is really heavy, takes a strong arm, even on hardwood floors. I'm saying this as a still active athlete.
- hard to maneuver, I feel like I got the hang of it after an hour or so, but I still don't find it easy enough
- the combination of weight and tricky maneuverability puts a lot of stress on the handle, which is quite flimsy, I don't know how long it'll last before it breaks (at least it can be bought separately, out of stock at the moment, though)
- using the hose is the most frustrating thing. The spring inside the hose is too strong, which makes it almost impossible to extend it without the vacuum trying to follow the hose a moment after it's extended. Maybe the spring will loosen up a bit, but my experience was infuriating.
- in order to clean under the bed & sofa, will need to purchase an additional tool (Articulating hard floor tool) which is out of stock at the moment. The tools that come with the machine and the Allergy Cleaning Kit are't articulated so it's impossible to have them flush with the floor when the wand is close to being held horizontally
The only positive I can find for now is that it did a good job on the rugs, hence the 2 stars.
Given all this, I'm seriously considering returning it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, July 6, 2022
Hi there, this is Kelly with Dyson. Thank you for taking the time to share this feedback with us. We're sorry to learn that we seem to have missed the mark with your home, and the Dyson Ball Animal 3. We understand how frustrating this must be. We'd be glad to go over your machine with you, to help ensure it's performing as intended. Please email us directly at askdysonUS@dyson.com and we'll be happy to help resolve this issue.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Amazing Cleaning Power!
on June 16, 2022
Posted by: Kindness
[This review was collected as part of a promotion.] Wow! This Dyson Ball Animal 3 Upright Vacuum has the strongest suction of any upright vacuum we've seen, to-date. The three cleaning modes on the head of the vacuum simplify the cleaning process and work wonders on their prospective flooring. Truly, hard floors (hardwood, tile, etc..), carpets all feel so much cleaner when walking barefoot, almost like they were mopped or professionally cleaned. It feels insane to say, but true. Our kids love this vacuum and how clean the floors feel under their feet. They actually ask to vacuum, now (What?, exactly!). The extra long cord is a timesaver too, definitely a plus. Oh, and pet/long hair and/or small strings tangled around the vacuum brush bar are a thing of the past. Amazing! No more, detangling. Absolutely wonderful and timesaving, Thank You, Dyson!
While vacuuming we came across a few initial challenges (3). First, we noticed the function of the hose configuration is different from the older upright Dyson vacuums we are used to. No worries, we quickly figured it out over several uses (of course, the kids were faster, no surprise there). Next, we noticed the vacuum head (that includes the de-tangling technology) no longer fits under some of our furniture and appliances. The timesaving and hassle freeness of no longer turning the vacuum over and using scissors or whatever to untangle the brush bar is amazing, and definitely worth the sacrifice of not fitting under a few pieces of furniture and a couple appliances. Last, was the size and weight of the vacuum, definitely bigger and heavier than our previous Dyson vacuums. While still offering the continued ease of use, Dyson has mastered, in addition to much better effectiveness in cleaning far outweighs any differences in size and weight.
In conclusion, we happily recommend this Dyson Ball Animal 3 Upright Vacuum with 5 stars. Outperformed all expectations and more. Thank you, Dyson!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Dyson Ball Animal 3 is another amazing upright.
on June 9, 2022
Posted by: MamaSeatter
Gender:Female
[This review was collected as part of a promotion.] I have been an avid user of the Dyson Ball Upright vacuums for almost 2 decades. I have purchased 3 uprights over that time because I vacuum every day. The first thing you will always notice about any Dyson Ball upright is the shear suction power. The Dyson Ball Animal 3 is no exception to that. The ball pivot feature on all the uprights was always the game changer for me when I purchased my first Dyson Upright. Until you have experienced the ball pivot of a Dyson you have no idea how stiff and un-maneuverable your current vacuum is. It is like night and day. The Dyson Ball Animal 3 once again proves the ease of vacuuming with the ball pivot feature. Putting the Dyson Ball Animal 3 together took less then 5 minutes. It was fast and extremely easy and straightforward. The simplicity of these vacuums always amazes me. I also like the fact that it is packed very efficiently with minimal cardboard, no styrofoam and very limited plastic which is always a bonus for the environment. So, one of the strengths of the Dyson Ball Animal 3 for me, and all the upright models, is how fantastic it is to use because I have very bad seasonal and dust allergies. Vacuums in the past that had replaceable bags always had a dusty smell while I vacuumed because they could never be fully sealed, and dust definitely got into the air when I vacuumed. With the Dyson Ball Animal 3 you have the clear canister which is tightly sealed with no odor at all and no escaping dust particles in the air. I can always see what is being sucked up into the canister of the vacuum and I know when it needs to be emptied. My other vacuums I would not know when the bag was full until it had minimal suction, would no longer pickup any debris or would dump the debris back onto my carpet or flooring because the bag was full. Emptying the canister for me is simple and easy, just a push of the button. The canister detaches and reattaches very easily. The wand release is one of my favorite features of the upright models of which the Dyson Ball Animal 3 is no expectation. If you live in an area with baseboard heating this feature along with the combination tool is a game changer. It makes cleaning baseboards quick and easy and allows me to get behind some, if not most, of my furniture. Because I also have the Dyson Ball Multi Floor UP13 which replaced my DC65, I was able to do a little comparison for those who may be choosing between the Dyson Ball Animal 3 or a Dyson Ball Multi Floor model. The combination tool on the Dyson Ball Animal 3 is several inches longer which is a great feature. It will allow you to access more area with the crevice feature by pushing the bristly piece down towards the bottom of the tool. The staircase tool is exactly the same on both models. The head of the Dyson Ball Animal 3 is taller, and the rolling brush head inside is much thicker. The width of the head of the Dyson Ball Animal 3 is a few inches shorter than the Dyson Ball Multi Floor UP13. So, there are a few areas in my house like under some pieces of furniture and cabinetry that the Animal 3 head will not fit but because of the quick release wand and attachment tools it is not an issue. The Dyson Ball Animal 3 has 3 settings on the head which allows me to adjust to two different carpet piles and a floor setting. My home has a lot of carpeting along with hardwood flooring, tile and blue stone in our front foyer. So, this model handles any of those areas throughout my home. My final thoughts…if we were in a perfect world our appliances would last forever. But that is not the case. One of the major features of buying a Dyson vacuum for me was the 5-year warrantee. One of the best in the industry. I have never had an issue dealing with customer service if something is not working or broken on my vacuum. They know the vacuums inside and out and literally have walked me through step by step to check everything in order to eliminate what is and is not working. And when they discover the problem, they ship out the part immediately. I also have a super amazing Dyson repair location in my state in Southborough. Top notch repair service and also when I needed to replace my last vacuum they were extremely helpful and honest. Dyson definitely backs their products and that is what keeps me coming back.
I would recommend this to a friend!
Written by a customer while visiting Dyson