Customer reviews from Dyson
Dyson - Vacuum Ball Animal 3 Total Clean Upright
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Vacuum Ball Animal 3 Total Clean Upright
Customer Rating
2
Great suction power poor maneuverability
on October 17, 2022
Posted by: OKMountainmama
Gender:Female
I'm a first time Dyson user and was very excited to get one for the first time. They are famous for the suction power and that's why I wanted one. Many other brands disappointed me as they leave trails of debris that I would have to go back over. I was very pleased with it's power. My expectation was that it would have great and easy maneuverability but I find it's very stiff and does not angle easily causing my hand to get tired after a while. The handle is not really ergonomically correct. It does ok on the carpeted bedrooms but is very hard to turn on solid surfaces and feels like it only wants to go forward. The handle/nozzle attachment is not quick or easy to pull out and use like other brands. I found an annoyance to use and growled every time I had to pull it out to use it. I do appreciate the hose length, although it's very stiff and hard to keep extended without it wanting to retract back quickly. Other brands were too short causing the vacuum to tumble over if you pulled too far. I was concerned about the suction being too powerful on my higher pile area rugs. It does help that there is height adjustment, but unfortunately it takes an arm workout to run it over the rugs due to the powerful suction. I understand that you can't it have both ways (great suction without drag) but it would be nice if it could adjust suction power much lower with a good sensor to detect shag or high pile rugs. Debris bend is very easy to pop open and clean out. I shed so much and my long hair would clog my other vacuums, not this one! I love that hair does not get caught in roller! For the high price, I would have expected a few more hand tools! There are a lot of positive features but the ease of use and maneuverability could use some fine tuning. Besides it's popularity for reliability and great suction power, it's a fancy looking plasticky machine like all the rest. It's good to finally experience, but way over priced. I had pretty high expectations naturally to meet that price tag, unfortunately I was a bit disappointed and didn't feel it was worth it in the end.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hi there, this is Kelly with Dyson. Thank you so much for taking the time to share your review with us. This was very helpful to read, and we love to hear and learn from our owners. We're glad that you've found the suction power that the Ball Animal 3 offers to be suitable enough for your home to pick up everything it needs to, including hair. We love the new Anti-tangle Motorbar™ cleaner head, and its ability to direct hair into the dust bin, rather than allowing that to wrap around the brush bar. We listened to feedback of owners of our previous vacuums and this improvement will make vacuuming in homes with pets or even longer human hair much easier with less maintenance.
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
After 6 months of use
on March 17, 2023
Posted by: Angiee
Gender:Female
Bought this in October 2022. Having a Shiba Inu and a Tabby cat, it’s an amazing vacuum at picking up animal fur with ease. When I first vacuumed my apartment with this, I had to empty the dirt container twice before all the dust, dirt and fur wasn’t piled up. I vacuum pretty much everyday with this thing and, like you’d expect from a Dyson, it leaves no dirt, dust or fur behind. Although, being 5’2 and 155 pds, this thing is heavy. It gets a little easier to handle after having used it so much, but it doesn’t get any lighter. Especially after a long day and already being tired as it is. The cord also gets annoying… there’s no ease in having to move around with it plugged in. Vacuuming with the hose with the wand/attachments can also be annoying (though if you can ignore the awkwardness of it all, it does vacuum everything up). It’s rigid and if you don’t maneuver your way correctly, the vacuum can fall or tilt over as your trying to vacuum utilizing the hose. I didn’t get the wireless dysons bcuz of reviews of them dying at full power after 30 mins.. and the truth is that I don’t know if I’d recommend this particular product or not… it has its pros and cons. Since I spent the money on it, I’m definitely going to be keeping it until it’s dead and it’s warranty runs out, but if you’re on the fence and you’re looking for something with power and ease of use/maneuverability - don’t buy this one.
Written by a customer while visiting Dyson
Customer Rating
5
Best Vacuum I Have Ever Owned
on December 3, 2022
Posted by: Seasidedreamer777
Gender:Female
My last vacuum was 15yrs old and falling apart. I was hesitant about spending a lot on a new vacuum but after the reviews and other family members who owned a Dyson for years, I decided to get this during the sale. This vacuum sucked up so much dirt/dust/hair in one clean sweep in the entire house. I couldn’t believe how dirty my carpet/area rugs and hardwood floors were! The hose extension is stiff, but with time it’ll loosen up. I’ve even cleaned my sofa with the attachments and works awesome! I’m hoping this will help with my hubbys allergies knowing this vacuum throughly cleans!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great for pet hair
on February 16, 2023
Posted by: Belgianmom
This is my third Dyson, and second Animal. It moves smoothly over the carpet (which is cheap and thick), and cleaned it well. I changed the setting to hardwood/deep dirt and while it was harder to push over the carpet, it worked wonders! I'd take this any day over dog hair and dirt staying down in the carpet fibers. For those who complain about how hard it is to push, check your setting. You likely have it on the one for hardwood/no carpet. It was super easy to push over the carpet on the high pile setting.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
too heavy - suction not as good as dyson 2 ball
on January 15, 2023
Posted by: sammills
Gender:Male
I wish i stuck with the dyson 2. This one is way heavier, and it seems to have less power than my dyson animal 2 ball. I'm a huge fan of Dyson and this is the fourth Dyson vacuum my phone I own the portable ones and the non Portables but this one is just a total disappointment and I never use it I wish I could return it unfortunately
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
1
Hate It!
on October 12, 2022
Posted by: Bekreba
Gender:Female
I've only had this for 2 days now and I hate it. It's SO hard to push! I've tried adjusting every setting possible, including the one for floor height (hard/plush). It is easy to push on the wood floor, but does not pick up tiny bits of dry dog food.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 13, 2022
Hello, this is Amanda with Dyson. We’re so sorry to hear that you have experienced issues with your Dyson Ball Animal 3. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Amazing
on January 21, 2023
Posted by: EmmieNJ
Gender:Female
I have a similarly priced well reviewed vacuum, not Dyson. I deep cleaned our rugs and they were beyond dirty. We have two dogs but vacuum every few days, they should not have been so dirty. We bought the Animal 3 complete and I am seriously impressed. To test, I carefully vacuumed our three most used area rugs with our nonDyson vacuum. Then I vacuumed with the Dyson. The canister speaks for itself. This is from what we thought were clean rugs. I’m a fan for sure.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Great Suction
on October 20, 2022
Posted by: Dladd
Gender:Female
Love this vacuum. It does a fantastic job getting the hair up from my golden retriever and 3 cats. The only reason I gave it 4 stars instead of 5 is because the hose for stretching the vacuum up the stairs does not come close to the full length advertised. At the full length stretched I can’t get to the last 2-3 steps and at that point the vacuum falls over and starts getting pulled up the stairs. FYI I also find that the upholstery attachment gets the animal hair out of the stair runner rug and carpet better than the stair tool. By the way the upholstery tool is unbelievably amazing. It makes quick work out of getting cat hair off chairs and couches. Truly awesome! This vacuum is so amazing that the less than stellar stair hose does not keep me from loving it. I am truly in love with this vacuum. I am very happy with this purchase. I do hope Dyson will lengthen the stair hose though. It would then be perfect!!
I would recommend this to a friend!
Written by a customer while visiting Dyson