Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
5
Dyson animal 3
on October 16, 2022
Posted by: Jimmy4515
Gender:Male
Absolutely the best vacuum we have ever owned
Highly recommend this vacuum
Exceeds all expectations
Written by a customer while visiting Dyson
Customer Rating
1
Hate It!
on October 12, 2022
Posted by: Bekreba
Gender:Female
I've only had this for 2 days now and I hate it. It's SO hard to push! I've tried adjusting every setting possible, including the one for floor height (hard/plush). It is easy to push on the wood floor, but does not pick up tiny bits of dry dog food.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 13, 2022
Hello, this is Amanda with Dyson. We’re so sorry to hear that you have experienced issues with your Dyson Ball Animal 3. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Best Dyson, best vacuum available
on October 10, 2022
Posted by: Drew T
Gender:Male
I purchased my Animal 3 two months ago. I have owned Dyson Vacuum since they were introduced in the US and they were all good but some of the features make this the best. The best advancement is the brush which, having no center support picks up very cleanly. It also is completely redesigned so the pet hair doesn't get stuck in the bristles. With 2 dogs and a cat in the house this is very important. I bought it for the superior suction and it doesn't disappoint. It actually lifts the wall to wall carpet off it's pad so you know it is getting the deep soil out. Yes, it can be hard to push because of the suction but there is a deep carpet setting which relieves some of the force needed. I am 71 years old and manage to push mine on carpet with the middle height setting. I have seen no indication of cheaper plastic being used, but only time will tell if that is true. The oldest Dyson that I haven't given away is over 15 years old and I have made a few repairs to plastic parts but it still runs great. We have a 3 story house and have a vacuum on each floor and I keep and old one in the garage for the cars.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Dyson Animal.
on October 8, 2022
Posted by: Larry1965
Gender:Male
Dyson vacuums are good and have great suction but, they only last between two and three years.
Response from DysonBy Dyson Customer Support, October 9, 2022
Hi there, this is Tia from Dyson. We're sorry to hear you say this and are keen to help further. If you currently own a Dyson unit that is giving you trouble, feel free to reach out to us directly at askdysonus@dyson.com with a full description of the issues and include your contact details for direct machine support.
We look forward to hearing from you and wish you a great day!
Best wishes,
Tia
Dyson Customer Support
We look forward to hearing from you and wish you a great day!
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Dyson ball animal 3 gold
on October 5, 2022
Posted by: Pam78
Gender:Female
Got my new Dyson ball animal 3 gold this afternoon. First the good point: It’s powerful and picks up dog hair better than my old dyson ball animal vac.
Now the negative points: Instructions to assemble the floor attachment are very poor. I couldn’t get it to click in and stay on. It kept falling off when I first started vacuuming the floor. Finally got it to stay on, I think. I can put handles together without instructions.
Also no booklet to explain tools that came with dyson vac. I have an extra extension and don’t even know how to use it or how to apply attachment to place on vac for an attachment.
Very disappointed in Dyson. Cheaper plastic parts than my old dyson. Do not recommend for elderly people, especially if you’re not a body builder. This dyson is much heavier than my old dyson ball for animals. I just vacuumed my living room only and my back is hurting.
I’m a reader and like illustrations which do not exist with my new vacuum. Also there’s a filter in machine which I’m assuming is a Hepa filter, but I did not see anything that advertised this filter on the dyson site. Nor did it have recommendations of how often to change this filter or if this washable. No mention at all. Shame on dyson.
I did read the reviews on this vacuum and there were several negative comments, but I thought oh no not Dyson products. Something must be off, but now I see why the negative comments are present.
I have other Dyson products that I love, but this vac and incomplete instructions on assembly and information on tools are very poor.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 6, 2022
Hello, this is Amanda with Dyson. We’re so sorry to hear that you have experienced issues with your Dyson Ball Animal 3. This is unexpected to hear. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
disappointed
on September 24, 2022
Posted by: morningowl67
Gender:Male
I must 2nd the review below called "irritating quirks." The lack of information in the instructions is surprising considering how much this vacuum costs. Just pictures? It took my daughter and me about 20 minutes to actually figure it out. There's a part I don't even know what it does, been Googling it, so far still have no clue.The way the hose comes out and the extension is strange and not intuitive. The product does work well so far. I've only had it one day. However, overall, I expected more from such an expensive machine.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, September 24, 2022
Hi there, this is Kelly with Dyson. We're sorry to read your review here, and to learn that you found the Bal Animal 3 difficult to assemble. We do have guide videos on our website, which you may find very useful here: https://www.dyson.com/support/vacuum-cleaners/uprights/ball-animal-3
The tool you shared a photo of is actually a clip that attaches to your machine, to hold two additional tools. If you click the link above and watch the "Getting Started" video, you'll see where that piece attaches to the machine. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
The tool you shared a photo of is actually a clip that attaches to your machine, to hold two additional tools. If you click the link above and watch the "Getting Started" video, you'll see where that piece attaches to the machine. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Cleans well
on September 23, 2022
Posted by: Lindy22
Gender:Female
I just put my Dyson Animal 3 together and used it. I have plush carpet and it seemed a little easier to push than my Dyson Multi Floor. I had just vacuumed with the Multi Floor Vacuum and the Animal 3 picked up additional dog hair. The carpet height adjustment tab seems to be helpful on the thicker carpet. The bristles on the brush bar didn’t get carpet fuzz stuck in them like on the Dyson Multi Floor model. I have soft new carpet, so that is good.
My one disappointment is the the length of the cleaning head is only 11 inches whereas on my Dyson Multi Floor it is over 13 inches. Therefore, I have to make more passes to clean. Also, the vacuum leaves a track in the carpet which is down the center of the path. It is about an inch wide track, the same distance as between the 2 balls on the base. I am not sure if I will keep the vacuum for those reasons.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
2
Loved my Dyson until it abruptly died.
on September 11, 2022
Posted by: Read Scott Martin
Gender:Male
I bought my Dyson smallball multifloor from its original owner more than two years ago, which might put it out of warranty, unfortunately. Today I started it and within 30 seconds the engine died, and will no longer start. It was a wonderful machine, but as rugged and sturdy as it is I did not expect the model's premature death. Unless there is a reset button with which I am not familiar, the vacuum seems to be a goner, or perhaps you can familiarize me with some troubleshooting steps I could be overlooking.
Response from DysonBy Dyson Customer Support, September 14, 2022
Hi there, this is Tia from Dyson. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience.
Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch. Thanks for your support of Dyson!
Best wishes,
Tia
Dyson Customer Support
Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch. Thanks for your support of Dyson!
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson