Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
5
Lots of vacuuming power
on October 16, 2022
Posted by: DanM
Gender:Male
This vacuum gets more dirt out of our carpets then our previous DC24. You must use the floor type settings on the head, or the vacuum can suck itself down to the floor so well it is hard to move. A bit heavier then the DC24 but a great vac.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Not so great
on October 16, 2022
Posted by: mgomez213
Gender:Female
Vacuum falls apart a lot, it has to be held at just the right angle or the dirt won’t go all the way into the canister. The ball makes it difficult to control. I loved my old Dyson which is why I bought another one. I really wish I hadn’t.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 25, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Ball Animal 3 upright machine. The Ball Animal 3 is designed with ABS plastic, the same material in police riot shields, and go through a rigorous testing to ensure it can withstand even more than the average bump and drop. It's definitely peculiar that it's falling apart, and that's not what we expect for our customers.
The patented Dyson Ball technology is designed to make maneuvering and control easier. Out-the-box, the joints can be a bit stiff since it's so new, but after several uses, the Ball will swivel and maneuver a lot easier.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Ball Animal 3 upright machine. The Ball Animal 3 is designed with ABS plastic, the same material in police riot shields, and go through a rigorous testing to ensure it can withstand even more than the average bump and drop. It's definitely peculiar that it's falling apart, and that's not what we expect for our customers.
The patented Dyson Ball technology is designed to make maneuvering and control easier. Out-the-box, the joints can be a bit stiff since it's so new, but after several uses, the Ball will swivel and maneuver a lot easier.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Good Suction, Good Extender Wand vs. Wobbly / Hot
on October 16, 2022
Posted by: prairiefolks
Gender:Male
PROS -- We had a roughly 15 year old Dyson that we maintained but wanted more suction. We got that now. Hard floor performance is excellent, and our berber-style carpet is handled almost as well (I often don't use the carpet setting because it's too hard to push -- it's a real). The extender wand is much easier to use than the older model. The main brush does reduce long hair tangles. Awesome.
CONS -- This is a HOT vacuum. I sweat anyway when doing the whole house in swoop, but after doing two room standing near this thing I feel like I've been standing next to a jet engine. I'm shocked the motor doesn't burn up in flame. Also, the vacuum is a bit wobbly and I mist the stable platform I could drag around by the hose on the previous model we had. Further, the dust bin is much smaller and the plastic much thinner -- plastic just gives out over time, but I think it will be quicker on this vacuum.
I'd like to compare a Shark model of the same caliber next to this one, but I'm not made of money. We flipped a coin and went with Dyson again. Time will tell.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Worst vacuum ever
on October 16, 2022
Posted by: Vida
Gender:Female
This was the biggest disappointment ever. Couldn't even push it no matter what setting it was on.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 18, 2022
Hi there, this is Kelly with Dyson. We're saddened to hear that you've had such a disappointing experience with your Dyson Ball Animal 3 Extra. Your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. You can slide the suction control slider located on the front of the head, to suit the floor type you are cleaning.
Having said that, there are some floor coverings which are not compatible with Dyson machines, a spinning brush bar, or stronger suctioning vacuums. You may wish to check with your carpeting manufacturer if you're still having difficulty, as they may have guidelines against using a Dyson vacuum, or recommend a machine with lower suction power.
If you're within your 30-day return window and the machine was purchased from us directly, feel free to get in touch with us at askdysonUS@dyson.com, and we'd be glad to help initiate a return.
Best wishes,
Kelly
Dyson Customer Support
Having said that, there are some floor coverings which are not compatible with Dyson machines, a spinning brush bar, or stronger suctioning vacuums. You may wish to check with your carpeting manufacturer if you're still having difficulty, as they may have guidelines against using a Dyson vacuum, or recommend a machine with lower suction power.
If you're within your 30-day return window and the machine was purchased from us directly, feel free to get in touch with us at askdysonUS@dyson.com, and we'd be glad to help initiate a return.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Animal ball 3
on October 16, 2022
Posted by: Alpo3591
Gender:Male
Very good vacuum except front end keeps falling off
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Amazing sweeper
on October 16, 2022
Posted by: Big Cat
Gender:Male
[This review was collected as part of a promotion.] Best Dyson yet! Had to get used to using it but it is amazing and picks up everything. Carpets have never been cleaner. Highly recommend to all.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Hate it
on October 16, 2022
Posted by: Bob2777
Gender:Male
Too heavy and hard to maneuver for such a expensive vacuum cleaner. Returning it back !
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 25, 2022
Hello Bob2777,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your experience with your Ball Animal 3 Extra machine. The Ball Animal 3 is designed with Dyson's patented Ball technology, which makes it easier to maneuver around obstacles like tables and furniture. With the included tools, like the combination tool, you can get hard-to-reach tight spaces both high and low.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your experience with your Ball Animal 3 Extra machine. The Ball Animal 3 is designed with Dyson's patented Ball technology, which makes it easier to maneuver around obstacles like tables and furniture. With the included tools, like the combination tool, you can get hard-to-reach tight spaces both high and low.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Fantastic!
on October 16, 2022
Posted by: Gb64
Gender:Female
My old Dyson died so I replaced it with this. Had no idea how poorly my other vacuum was doing! This new one does an amazing job. It takes a little getting used to but I love it!
I would recommend this to a friend!
Written by a customer while visiting Dyson