Customer reviews from Dyson
Dyson - Vacuum Ball Animal 3 Total Clean Upright
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Vacuum Ball Animal 3 Total Clean Upright
Customer Rating
3
Great picking up dog hair but...
on October 16, 2022
Posted by: Csm621
Gender:Female
I had a Dyson for about 15 yrs. Took it for routine maintenance once. Occasionally a string would get wrapped around the bar and I would have to take it apart, not a big deal. I've had 3 dogs while owning this vacuum, the most recent was a husky we had for 7 years. It worked great. A month ago my son moved out and took his husky with him. I decided he would need a good vacuum and knew he couldn't afford a dyson on his own so I gave him mine. Still works great and have the needed attachments. He was thrilled as his girlfriends vacuum died. I researched several before I decided on another Dyson. This is great at picking up hair and whatever else it finds but it's made much cheaper, doesnt move as smooth as my old standard one and the tubing for the handheld is shorter. I used to be able to reach the ceiling easily. I struggle now. I think the warranty is only 3yrs now too. Was 5. I considered trading back with my son but I'm gonna be paying it off for a few more months. That being said, I like the function, wish the form and price were better.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, October 24, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We can understand your concern with your Ball Animal 3 upgrade. The Ball Animal 3 upright machine is made of ABS plastic, which is the same material in police riot shields. They all go through a very rigorous testing phase to ensure they can withstand much more than your average bump and drop.
The max reach is a little over 15 feet for the Ball Animal 3, and out the box, the hose may be more stiff since it's new. However, it will become much more flexible over time. In the meantime, we recommend pulling the wand/hose all the way out before using it to utilize the reach.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We can understand your concern with your Ball Animal 3 upgrade. The Ball Animal 3 upright machine is made of ABS plastic, which is the same material in police riot shields. They all go through a very rigorous testing phase to ensure they can withstand much more than your average bump and drop.
The max reach is a little over 15 feet for the Ball Animal 3, and out the box, the hose may be more stiff since it's new. However, it will become much more flexible over time. In the meantime, we recommend pulling the wand/hose all the way out before using it to utilize the reach.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Great with pickup but a little disappointed
on November 16, 2022
Posted by: KVP1
As other reviews note, this machine is very heavy and a little clunky. That was surprising to me as I always thought these machines moved with ease. There was a learning curve to using it and has a lot of attachments to figure out what works best & where. I will say we have 5 pets and the suction is great-It is also nice that machine easily comes apart to clean.
Written by a customer while visiting Dyson
Customer Rating
4
Mostly good vacuum
on October 16, 2022
Posted by: Jowee623
Gender:Male
Have owned this vacuum for 2 ish months. Overall a good vacuum. The hose is stiff and doesn’t like to say extended but hopefully with time it will relax a bit. The exhaust does run very hot when using. My previous vacuum would blow a bit warm with use but this one blows HOT air out which I did not expect but doesn’t harm the unit itself. The articulating floor tool is handy if you have a lot of hard flooring/hard to reach areas or if you don’t want to push the vacuum itself across your floors.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Animal 2 to Animal 3
on October 16, 2022
Posted by: Two to Three
Gender:Female
I have two long hair dogs. I got an Animal 2 and when it finally broke down (7 years later after almost daily use) I went out and bought a 3 without question. Have been very happy with my “Animals”.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Vacuums well
on October 16, 2022
Posted by: Poneyteen
Gender:Female
vacuums well, suction is great but a lot harder to manuver then expected, it take a good bit of muscle to vacuum a rug. the hose attachment is terrible it kinks while trying to use it, and it isan effort to pull the hose straight. Then a bit time consuming to but back together
once you have used the wand and brush.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
5
Dyson animal 3
on October 16, 2022
Posted by: Jimmy4515
Gender:Male
Absolutely the best vacuum we have ever owned
Highly recommend this vacuum
Exceeds all expectations
Written by a customer while visiting Dyson
Customer Rating
5
It’s the shizzz!
on October 16, 2022
Posted by: Ludog
Gender:Male
Great product! Picks up all everything. Glad I got it.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
You pay for what you get!
on October 16, 2022
Posted by: Numero Uno
Gender:Male
Only had this Dyson for a few months, but there is no question concerning the suction power. The instructions can be obtained from the website, but being mechanically minded helps. The only thing missing is the promise, on a call to the Dyson rep, concerning extra tools advertised on the Dyson website. Although disappointed, the enclosed three tools are adequate for most jobs. Yes, the machine is heavy and somewhat seemingly awkward, but a little patience and perseverance will justify the difference the Dyson Ball presents in comparison with the standard American designed- Chinese produced machines! Time will tell its worth and value to people who have had the pleasure of the person who still has the 15 year old Dyson machine. If there is the desire for a better machine, then the cost and weight will increase by the cost and availability in this rocket-propelled world.
I would recommend this to a friend!
Written by a customer while visiting Dyson