Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
5
No hair on brush bar!
on October 16, 2022
Posted by: Bluebell
Gender:Female
I only had this vacuum a few months. I have long hair and so does my dog. No hair wrapped around the brush bar! Suction was great, too. Hurricane Ian flooded my house with 4ft of water. My Dyson did not survive.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
fantastic
on October 17, 2022
Posted by: hhgrandpa
Gender:Male
Powerful suction, love the long cord cleans like a champ couldnt be happier
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great Vacuum
on October 16, 2022
Posted by: Ryan88
Gender:Male
Easy to use, clean, and store. Works great on a multitude of surfaces. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Not impressed!
on October 16, 2022
Posted by: KimCW
Gender:Female
For the money I spent, I expected so much more. This vacuum is difficult to push and maneuver. It has a lot of suction. However, overall, I don’t see a difference between other vacuums rated for pets. I’m hoping it grows on me, but I’m not holding out much hope.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hey Kim, this is Kelly with Dyson. We're sorry to hear that you're not having a five-star experience with your Ball Animal 3 Extra. Your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. This will allow you to control the three levels of suction, right on the cleanerhead, to suit whichever floor covering you are cleaning. Some homes with thicker or more plush pile carpeting, area rugs or even thicker carpet paddings, may find the machine harder to push due to the more powerful suction. We do suggest checking with your flooring manufacturer for their cleaning instructions - some may suggest against high suction machines or even those with powerful spinning brush bars.
As a reminder, we do have a 30-day return period for all purchases made directly through us, as we always want to ensure our owners are satisfied with their purchase. If you decide you'd like to explore a return and you're within that timeframe, feel free to contact us at askdysonUS@dyson.com for assistance with that.
Best wishes,
Kelly
Dyson Customer Support
As a reminder, we do have a 30-day return period for all purchases made directly through us, as we always want to ensure our owners are satisfied with their purchase. If you decide you'd like to explore a return and you're within that timeframe, feel free to contact us at askdysonUS@dyson.com for assistance with that.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Not for older folks.
on October 17, 2022
Posted by: Oldaviator
Gender:Male
Excellent modifications to previous models, which I've owned. But, the superb suction is a detriment for older folks who will have trouble moving the vacuum over rugs. The suction, even at the proper setting, makes the vacuum very hard to push and pull. If it were not for this, I would have given the machine 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Vacuum
on October 16, 2022
Posted by: Nelsocasio
Gender:Female
[This review was collected as part of a promotion.] Is heavy but all the work that those is amazing .I use it all the time.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Cleans well
on September 23, 2022
Posted by: Lindy22
Gender:Female
I just put my Dyson Animal 3 together and used it. I have plush carpet and it seemed a little easier to push than my Dyson Multi Floor. I had just vacuumed with the Multi Floor Vacuum and the Animal 3 picked up additional dog hair. The carpet height adjustment tab seems to be helpful on the thicker carpet. The bristles on the brush bar didn’t get carpet fuzz stuck in them like on the Dyson Multi Floor model. I have soft new carpet, so that is good.
My one disappointment is the the length of the cleaning head is only 11 inches whereas on my Dyson Multi Floor it is over 13 inches. Therefore, I have to make more passes to clean. Also, the vacuum leaves a track in the carpet which is down the center of the path. It is about an inch wide track, the same distance as between the 2 balls on the base. I am not sure if I will keep the vacuum for those reasons.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
5
Very nice vacuum!
on October 16, 2022
Posted by: Ljedlow
Gender:Female
Great vacuum for pet and people hair. The suction is great and leaves my house way cleaner than my precious vacuum. So worth the extra money. I have used mine on flooring, high carpet and area rugs and it does amazing! Highly recommended if you have pets in the home and need to control their hair and dirt.
I would recommend this to a friend!
Written by a customer while visiting Dyson