Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
3
Great picking up dog hair but...
on October 16, 2022
Posted by: Csm621
Gender:Female
I had a Dyson for about 15 yrs. Took it for routine maintenance once. Occasionally a string would get wrapped around the bar and I would have to take it apart, not a big deal. I've had 3 dogs while owning this vacuum, the most recent was a husky we had for 7 years. It worked great. A month ago my son moved out and took his husky with him. I decided he would need a good vacuum and knew he couldn't afford a dyson on his own so I gave him mine. Still works great and have the needed attachments. He was thrilled as his girlfriends vacuum died. I researched several before I decided on another Dyson. This is great at picking up hair and whatever else it finds but it's made much cheaper, doesnt move as smooth as my old standard one and the tubing for the handheld is shorter. I used to be able to reach the ceiling easily. I struggle now. I think the warranty is only 3yrs now too. Was 5. I considered trading back with my son but I'm gonna be paying it off for a few more months. That being said, I like the function, wish the form and price were better.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, October 24, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We can understand your concern with your Ball Animal 3 upgrade. The Ball Animal 3 upright machine is made of ABS plastic, which is the same material in police riot shields. They all go through a very rigorous testing phase to ensure they can withstand much more than your average bump and drop.
The max reach is a little over 15 feet for the Ball Animal 3, and out the box, the hose may be more stiff since it's new. However, it will become much more flexible over time. In the meantime, we recommend pulling the wand/hose all the way out before using it to utilize the reach.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We can understand your concern with your Ball Animal 3 upgrade. The Ball Animal 3 upright machine is made of ABS plastic, which is the same material in police riot shields. They all go through a very rigorous testing phase to ensure they can withstand much more than your average bump and drop.
The max reach is a little over 15 feet for the Ball Animal 3, and out the box, the hose may be more stiff since it's new. However, it will become much more flexible over time. In the meantime, we recommend pulling the wand/hose all the way out before using it to utilize the reach.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Best vacuum I’ve ever used
on October 16, 2022
Posted by: Lstat
Gender:Male
We bought our first Dyson refurbished and loved it for two years, came back for our second and decided it was time for a “new” one since we fell in love with our Dyson ball 2. Then Dyson had to show me the animal 3….hands down THE BEST vacuum I have ever used, the price tag hurt a little, you know, because it’s a vacuum, but it was worth every single penny! 10/10 will buy another when this one eventually dies too. I’d like to think I won’t have carpet much longer, but I’ll gladly keep it with this awesome machine around!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Excellent vacuum
on October 16, 2022
Posted by: RLPJr
Gender:Male
No clog head works great. The attachments from our old Dyson animal (still working fine) also fit this one. Have owned 3 Dyson's over 20 years and wouldn't buy a different brand.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Exceeded Expectations
on October 16, 2022
Posted by: GinaN
Gender:Female
This vacuum has more sucking power than any other vacuum, including my last Dyson ( which lasted 20 years). Highly recommend this model. Can easily engage attachments. Love it!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Awesome. Happy with my purchase
on October 16, 2022
Posted by: Kevin S
Gender:Male
This for my family was a big upgrade. The vacuum we had before was very old and kicked up and spread more dust than it collected. This is an awesome upgrade. It glides on the floor super smoothly and picks up everything. Movement and handling is great. Also really easy to empty. Would recommend :)
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
No hiding from this vacuum
on October 16, 2022
Posted by: Bernese Mountain dog
Gender:Male
This is our 4th Dyson and it's by far the best one to date . We have a Bernese mountain dog which means a lot of hair everywhere. This vacuum has so much power, it's unbelievable . The attachment are well though out, I've been going through them in different areas of our home . So far it's been great . The only down side is the noise a tad on the loud side. But ear buds and Spotify work well.
Over all a great purchase thinking about getting a second one for upstairs maybe, next year.
Written by a customer while visiting Dyson
Customer Rating
5
This tames our beast’s hair, at least
on October 16, 2022
Posted by: Smileyjeepgirl
Gender:Female
We have a bloodhound and a black cat, both of which shed profusely. This is our third Dyson only because our daughters stole our first two. I think this one is by far the best. Love it!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Pros and cons
on October 16, 2022
Posted by: Costmang
Gender:Female
This is my 3rd animal and have to say this one has good and bad features. Pro: The longer cord and additional attachments are nice. It is easier to empty the canister. Con: I don’t like the plastic piece the cord goes around - very flimsy. The quality of the extender is not as sturdy as the previous version. I also am not a fan of the push buttons to recoil that.
I would recommend this to a friend!
Written by a customer while visiting Dyson