Customer reviews from Dyson
Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
74
4 Stars
31
3 Stars
25
2 Stars
20
1 Star
20
63%of customers recommend this product.
(
101 out of
160)
Customer Reviews for Dyson - Ball Animal 3 Extra Upright Vacuum with De-Tangling Brush (Copper/Silver)
Customer Rating
4
Vacuums well
on October 16, 2022
Posted by: Poneyteen
Gender:Female
vacuums well, suction is great but a lot harder to manuver then expected, it take a good bit of muscle to vacuum a rug. the hose attachment is terrible it kinks while trying to use it, and it isan effort to pull the hose straight. Then a bit time consuming to but back together
once you have used the wand and brush.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
5
Ball Animal 3 Complete Super Sucker
on October 16, 2022
Posted by: Viking
Gender:Male
Absolutely Happy,,,, powerful,,,,, cannister empties very easily and with all the attachments takes care of all the places I need it to go.
It's a super sucker,,,,Ha !!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Takes some getting used to
on October 16, 2022
Posted by: Vinny2
Gender:Male
First off it really has good suction. The wand and hose are very awkward to use and getting it back in place is not any easier. The last time I used it I had my wife figure it out.
It doesn't have a very wide swath and it doesn't seem to fluff my carpet like my old machine.
It does seem to work well for long hair with no wrapping.
Overall not a bad unit, price is a bit high.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hello, this is Amanda with Dyson. Thank you for your review on the Dyson Ball Animal 3. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
A little disappointed
on October 16, 2022
Posted by: Erika Pal
After many years of eyeballing a pet dyson I finally bought one.
Pros: The suction is AMAZING. We have 6 cats and 2 dogs and it gets all the hair up.
- The cord is super long, no need to unplug to move from room to room.
Cons: the parts are all flimsy plastic! Such a disappointment for the price point!
The handle feels like it will snap when your vacuuming.
-When using the hose and an attachment the hose kinks, it’s only a matter of short time before that has a hole from the flex.
-The container that holds the “garbage” sucked up is also made of flimsy plastic materials.
It gets 3 stars for the suction, 0 star for construction/materials used.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hello Erika, this is Kelly with Dyson. Thanks for taking the time to share your review with us. We're happy to hear that you've found the suction power of the Ball animal 3 Extra to be so powerful. We're also happy to hear that you were happy with the cord length of this machine. We're sorry to learn that you found the materials or construction of this machine to feel flimsy or like it may break. Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use.
If you have any other questions/concerns we can help out with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you have any other questions/concerns we can help out with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Dyson is the only vacuum for me!
on October 16, 2022
Posted by: Canine pack
Gender:Female
I have 5 dogs so need a vacuum that will pick up dog hair and dirt, this vacuum fits the bill!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Great unit
on October 16, 2022
Posted by: rh718
Gender:Male
This vac does a great job on carpet and hardwood floors. However I have long hair dogs that shed alot the vac handles it, but the wand and hose plug way to easy. My old Dyson handled it with ease.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Love my Dyson Animal 3!!
on October 16, 2022
Posted by: DustBunniesBeGone
Gender:Female
My first Dyson Animal is an original more than 14 years old. I bought the Animal 3 to replace it after it finally started over heating. I would never buy any other brand vacuum. The Animal 3 has very powerful suction. Love this vacuum on hardwood floors and for pet hair. It doesn't blow the hair everywhere, but sucks it right to the vacuum. The pet attachment is great on the dog. Easy bin removal, and great for dusting the house. The adjustable settings are great for different flooring. The only reason a four star rating, it's hard to vacuum throw rugs even on the highest setting without the beaterbar rotating. Overall, I wouldn't hesitate to buy the same vacuum again! Thank you Dyson!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
VACUUMS VERY GOOD
on October 16, 2022
Posted by: RLG SR
Gender:Male
As a vacuum cleans very good; however is very hard to push. This is our third Dyson vacuum and while it cleans the best is very hard to push and maneuver. My wife (who is 83) does not like it and wants to go back to our last one; which we still have
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hey there, this is Kelly with Dyson. Thank you for your review. Your new Ball Animal 3 Extra features an Anti-tangle Motorbar™ cleaner head, with suction control. This will allow you to move that slider on the front of the head, to adjust suction depending on which floor type you're cleaning. If the machine is hard to push, adjusting that slider will typically resolve the issue. If you're still having trouble, you may wish to contact your carpeting manufacturer, as they will generally have some guidelines for cleaning their floor coverings, in terms of best suction, power and even using a spinning brush bar on their floor fibers.
If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson