Customer reviews from Dyson
Dyson - Vacuum V8 Stick Origin Extra Cordless
Average customer rating
4
(237 Reviews)
Rating breakdown 237 reviews
5 Stars
134
4 Stars
43
3 Stars
21
2 Stars
13
1 Star
26
80%of customers recommend this product.
(
109 out of
136)
Customer Reviews for Dyson - Vacuum V8 Stick Origin Extra Cordless
Posted by: my320
from texas
Gender:Male
Verified Purchase:Yes
box says battery lasts 40 minutes, my lasted less than 10 minutes. poor choice for cordless cleaner
Response from DysonBy Dyson Customer Service, Nisha, November 21, 2024
Hi,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Sushimind
Gender:Female
Verified Purchase:Yes
Small apartment use but it stops due to the "filter cleaning " warning.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for sharing your experience with us. We apologize for the inconvenience caused by the "filter cleaning" warning interrupting your use of the product. We understand how frustrating it can be, especially in a small apartment where efficient operation is crucial. To help resolve this issue, we recommend checking the filter and ensuring it is clean and properly installed. If the problem persists, our customer support team is available to provide further assistance and troubleshooting steps. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Victor
Verified Purchase:Yes
It works great. I just wish it stayed charged longer than 20 minutes.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Geri
Gender:Female
Verified Purchase:Yes
I'm happy with Dyson, the only two things I wish battery would hold up longer and the brushes are to flimsy, wish they didn't collapse while cleaning.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: RyanC
from Ohio
Gender:Male
Verified Purchase:Yes
Greatly disappointed. Yes it sweeps and does it well but the battery makes it ABSOLUTELY WORTHLESS.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 31, 2024
Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Rete619
from Levittown, PA
Gender:Female
Verified Purchase:Yes
I was so excited to open this on Christmas! My kids got together and bought me this beautiful vacuum! I have about 50% hard wood or tiles, 25% wall to wall, and 25% area rugs. This vacuum does great with floors and tile. It does okay with wall to wall carpeting although it has to be on max setting during this time. Area rugs, it literally shuts down. I have a very heavy duty, tight pilled (not shag) 12x15 area rug that is held down by the furniture but when I try to vacuum, it stops the rotating brush from movement. The smaller area rugs that are considered washable, (despite being 10x12 feet) are just too thin and they bog it completely down. Just the same, for quick DRY spills in the kitchen or bare floors, this is excellent! It gets hair and dust that is against the wall and the attachments are EXCELLENT additions!! I love being able to get into some of those places that my regular vacuum cannot get into!! Also, the weight of this product is perfect! I’m a little older and to use a heavy product can sometimes be too much but this is so light and easy to handle!
I would recommend this to a friend!
Response from DysonBy Ridhu Sharma, Customer Service, January 21, 2025
Hello,
Thank you for sharing your detailed feedback. We are thrilled to hear that you enjoyed unwrapping your new vacuum on Christmas and appreciate its performance on hard floors and tiles, as well as the excellent attachments and lightweight design. We apologize for the issues you're experiencing with area rugs and wall-to-wall carpeting. Your feedback is valuable, and we will pass it on to our design team for future improvements. If you need any assistance or have further concerns, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Thank you for sharing your detailed feedback. We are thrilled to hear that you enjoyed unwrapping your new vacuum on Christmas and appreciate its performance on hard floors and tiles, as well as the excellent attachments and lightweight design. We apologize for the issues you're experiencing with area rugs and wall-to-wall carpeting. Your feedback is valuable, and we will pass it on to our design team for future improvements. If you need any assistance or have further concerns, please reach out to our customer care team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Boe65
Gender:Male
Verified Purchase:Yes
I bought the Dyson about one month ago. I like most of the features of the unit, especially the hand unit for doing steps and stairs. One feature I’m very disappointed with is the battery. When you run the unit on Max, it lasts less than 10 minutes. I expected more for what I paid.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 7, 2025
Hello, thank you for sharing your feedback with us. We're glad to hear that you like most of the features of your Dyson, especially the hand unit for steps and stairs. However, we're sorry to learn about your disappointment with the battery life when running the unit on Max.
We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you’ve experienced.
We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you’ve experienced.
Written by a customer while visiting Dyson
Posted by: Suzy
Gender:Female
Verified Purchase:Yes
I bought this about a month ago. It was replacing the same sweeper I loved. This sweep does not compare to my old sweeper.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 19, 2025
Hello, we deeply apologize that your new sweeper hasn't lived up to the standards of your previous one. We understand how disappointing it can be when a product doesn't meet your expectations, especially after having a positive experience with a similar item.
Thank you for taking the time to share your feedback with us. It helps us improve and better serve our customers. Please reach out to our customer service team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter, and we'll do our best to resolve this issue for you. Your satisfaction is our top priority, and we appreciate your patience and understanding.
Thank you for taking the time to share your feedback with us. It helps us improve and better serve our customers. Please reach out to our customer service team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter, and we'll do our best to resolve this issue for you. Your satisfaction is our top priority, and we appreciate your patience and understanding.
Written by a customer while visiting Dyson