Customer reviews from Dyson
Dyson - Vacuum V8 Stick Origin Extra Cordless
Average customer rating
4
(237 Reviews)
Rating breakdown 237 reviews
5 Stars
134
4 Stars
43
3 Stars
21
2 Stars
13
1 Star
26
80%of customers recommend this product.
(
109 out of
136)
Customer Reviews for Dyson - Vacuum V8 Stick Origin Extra Cordless
Posted by: Pain
Verified Purchase:Yes
My battery will not charge fully. I cannot use it more than 10 minutes without recharging. I’m using it on hardwood floor on low power. Have called and messaged and no one wants to help
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
We reviewed your concern that you are having a run time issue with the battery. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Dyson Customer Support
We reviewed your concern that you are having a run time issue with the battery. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: janice
Verified Purchase:Yes
charge is horrible does not hold a charge horrible not worth the money I bought for myself so sad I am
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for your feedback. We are sorry to hear that you are experiencing issues with the battery life of your product. We strive to provide high-quality products, and it is disappointing to learn that the charge is not meeting your expectations. Your satisfaction is important to us, and we would like to help resolve this issue. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Dyson Cleaner
Verified Purchase:Yes
I do like my Dyson but wish that you would not have to continually hold the button "on" to clean. It gets hard at my age to continually hold on the "on" button the whole time I am cleaning.
Written by a customer while visiting Dyson
Posted by: Mary
Gender:Female
Verified Purchase:Yes
I have an 800 sq foot home in WI on a lake & the battery goes dead before I even get have of this home vacuumed! I will be returning this for sure!
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, June 23, 2025
Thank you for taking the time to share your experience. We are sorry to hear that the battery performance has fallen short of your expectations, especially in a modest-sized home where reliable runtime is essential for a smooth cleaning session. We understand how frustrating it can be when the product doesn’t meet your household needs, and your feedback is incredibly valuable in helping us improve. If you are open to it, our customer support team would be happy to look into possible ways to optimize battery usage or suggest alternatives that might be better suited for your space and cleaning habits. Please feel free to reach out to us at askdysonus@dyson.com. We appreciate your honesty, and we hope to have an opportunity to restore your confidence in our products. Wishing you comfort and great moments in your home, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Albone
from Wichita Falls Texad
Gender:Male
Verified Purchase:Yes
I just purchased my Dyson…fully charged the battery and hung it up on the charger…used it for the 1st time, got 10 minutes of suck out of the battery and then it died…what gives…
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 14, 2025
Thank you for choosing Dyson. We are delighted that you are enjoying the convenience of our cordless technology. We are sorry that the battery performance did not meet your expectations during your initial use. Reliable runtime is essential, and we sincerely appreciate you bringing this matter to our attention. Our goal is to provide powerful and consistent suction throughout your entire cleaning routine. We would be pleased to assist you in optimizing your machine’s performance by reviewing its settings, checking for any obstructions, or ensuring that it is operating in the most efficient mode for your specific environment. Please contact our customer support team for personalized assistance. If you have any additional questions or feedback, you are welcome to email us at askdysonus@dyson.com. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: Dina
Verified Purchase:Yes
This is a nice handy vacuum, but the battery is just terrible. I can’t even use for 20 mins and it’s dead. Don’t like the fact that handle is so close to battery. Also, it’s not convenient to hold ON button the whole time. Unfortunately, I requested replacement, and if I have the same problem with new vacuum, I will just return it. It’s too expensive to have all these problems.
Response from DysonBy Dyson Customer Service, November 28, 2025
Hi there, we’re grateful you took the time to leave your feedback. We’re sorry the battery performance and button placement have caused frustration. That’s not the experience we want for our customers. Your comments are valuable and will be shared with our team. If you continue to face any trouble with your replacement, please connect with us via live chat or phone support, so we can assist further.
Written by a customer while visiting Dyson
Posted by: Nope
Verified Purchase:Yes
This is a great machine that does not work.
After 10 minutes it just stops and that’s the end!
After 10 minutes it just stops and that’s the end!
Response from DysonBy Dyson Customer Service, November 29, 2025
Thank you for sharing your feedback. We’re sorry to hear that while you find the machine great, it stops working after about 10 minutes, which must be frustrating. Please reach out to us via live chat or call so we can look into this issue and provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: KATS
Verified Purchase:Yes
Battery charge is terrible, can’t even finish two rooms, kinda heavy for hand held that is what I wanted, but too heavy for me
Response from DysonBy Jasvir Singh, customer service, March 13, 2025
Hello, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with the Dyson V8 Origin Extra. We understand how frustrating it can be when a product does not meet your expectations, especially regarding battery life and weight. We are sorry to hear that the battery charge is insufficient for your needs and that the vacuum is too heavy for comfortable use. Your experience is important to us, and we want to ensure you get the best performance from your product. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson