Battery charge is terrible, can’t even finish two rooms, kinda heavy for hand held that is what I wanted, but too heavy for me
Response from DysonBy Jasvir Singh, customer service, March 13, 2025
Hello, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with the Dyson V8 Origin Extra. We understand how frustrating it can be when a product does not meet your expectations, especially regarding battery life and weight. We are sorry to hear that the battery charge is insufficient for your needs and that the vacuum is too heavy for comfortable use. Your experience is important to us, and we want to ensure you get the best performance from your product. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
We bought this to replace our first Dyson stick. This Dyson stick has great suction, cleans up everything on the bare wooden floors, carpets and tile. We have 2 floors, and we have never run out of power. It is light to use, push, pull and carry. It is very easy to clean out.
I was never so disappointed in all my life. I couldn’t even finish two rooms of vacuuming before the battery died so sad that you pay this kind of money and you can’t even complete a vacuum job in 1000 square-foot home.
Response from DysonBy Jasvir Singh, customer service, March 10, 2025
Hello, thank you for sharing your experience with the Dyson V8 Origin Extra. We are deeply sorry to hear that the vacuum's battery performance did not meet your expectations and that you were unable to complete vacuuming your home. We understand how frustrating it can be when a product does not perform as expected, especially after making a significant investment. Your satisfaction is important to us, and we appreciate your honest feedback as it helps us improve our products and services. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
One of the best purchases I have made in a while! So convenient to grab quickly, with no cords to trip over or need to plug and unplug. The suction is sufficient and I like having the additional power button available, although thus far I haven't needed to engage it, yet. And when I need to vacuum a specific room, I always vacuum to that room and then also on the return trip, because why not? I am impressed with the runtime, filtration system and ease of dumping the dirt. Well thought out machine! I'm loving it!
I am happy with this vacuum. It has great suction power and has a more than adequate runtime. I am in my seventies and have arthritis but find the weight to be fine. We have a long haired dog that sheds constantly and the vacuum is up for the job. The dirt cup is easy to empty, even the dog hair comes out well. The only thing I wish was different, would be a light on the floor head would be nice.
I am so disappointed in the run time, maybe 20 minutes. The power needs a switch to keep it on. It hurts my finger holding it on. I am thinking about returning it!
Response from DysonBy Jasvir Singh, customer service, March 5, 2025
Hello, thank you for sharing your feedback regarding the Dyson V8 Origin Extra. We are truly sorry to hear about your disappointment with the run time and the discomfort you’ve experienced with the power switch. Your concerns are important to us, and we appreciate you bringing them to our attention. The run time can vary depending on the cleaning mode and attachments being used, and we’d be happy to assist you in optimizing its performance. Regarding the power switch, we understand how this may cause discomfort, and we will ensure your feedback is shared with our product development team for consideration in future improvements. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.