I just purchased my Dyson…fully charged the battery and hung it up on the charger…used it for the 1st time, got 10 minutes of suck out of the battery and then it died…what gives…
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 14, 2025
Thank you for choosing Dyson. We are delighted that you are enjoying the convenience of our cordless technology. We are sorry that the battery performance did not meet your expectations during your initial use. Reliable runtime is essential, and we sincerely appreciate you bringing this matter to our attention. Our goal is to provide powerful and consistent suction throughout your entire cleaning routine. We would be pleased to assist you in optimizing your machine’s performance by reviewing its settings, checking for any obstructions, or ensuring that it is operating in the most efficient mode for your specific environment. Please contact our customer support team for personalized assistance. If you have any additional questions or feedback, you are welcome to email us at askdysonus@dyson.com. We wish you continued health and happiness.
The battery lasted for 19 minutes after charging it for two days. We thought at first it just needed to be charged longer but it only lasted 19 minutes after charging. So we returned it.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 14, 2025
Thank you for your feedback. We are sorry that the battery performance did not meet your expectations, especially after you took care to fully charge the vacuum. We understand how disappointing that experience can be and sincerely appreciate you giving the product a fair opportunity before deciding to return it. Although we regret that it did not work out, your input is extremely valuable in helping us improve. If you are open to exploring other Dyson models or have questions about features that may better suit your needs, our customer support team would be pleased to assist you. For any further assistance or feedback, you are welcome to email us at askdysonus@dyson.com. We wish you continued health and happiness.