Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB S921U Unlocked - Sapphire Blue
Average customer rating
3.9
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
17
4 Stars
3
3 Stars
2
2 Stars
3
1 Star
4
68%of customers recommend this product.
(
15 out of
22)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB S921U Unlocked - Sapphire Blue
Posted by: Heart
Verified Purchase:Yes
At the beginning the phone worked fine but then it started randomly disconnecting from home wifi for no reason.
No, I would not recommend this to a friend.
Performance
1
Value
2
Response from Samsung USBy R&R Team, January 13, 2025
Hi Heart, we appreciate your feedback on your Samsung Galaxy S24. We know that your Wi-Fi connection is vital to you for a range of tasks every day, and we would be thrilled to help you troubleshoot this matter at your convenience. We have provided a link to a great guide to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Hphet
from Lathrop, ca
Expertise:Intermediate
Verified Purchase:Yes
The photo is not as crisp as expected. There is no USB chip slot.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy R&R Team, January 6, 2025
Hi there Hphet, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We understand how important your photos and videos are to you and wanting the best possible quality for your memories. We have provided links to a few articles to help you with the camera settings and ensuring crystal clear photos. We have also provided links to the full device manual, to help you with different camera settings, and another Samsung Support Team if this experience continues or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Rome NY
Expertise:Expert
Verified Purchase:Yes
Love the new phone actually it was for my husband he loves it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: D Far
from Connecticut
Expertise:Expert
Verified Purchase:Yes
Always easy with samsung online. 5thbir 6th purchase and zero issues.
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: LHInc
from Spartanburg, SC
Expertise:Intermediate
Verified Purchase:Yes
I use a S24 Ultra most of the time. I bought the S24 to use while on vacation and when I want a lighter load to carry around. I only miss the S-Pen occasionally.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dotun
from Houston,TX
Expertise:Intermediate
Verified Purchase:Yes
A sleek product, easy to carry, exciting, long lasting battery and can easily be personalized once you get to know all the features on the phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: AR23
from LONG BEACH, CA
Expertise:Intermediate
Verified Purchase:Yes
I just got my phone and I noticed the touch screen doesn't work well. It freezes and doesn't react but once it does it exaggerates. These phones are getting worse with time.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 8, 2024
Thanks for reaching out to share your experience with the Galaxy S24. The Galaxy S24 features an enhanced Vapor Chamber that is larger than its predecessors, contributing to improved heat dissipation. This advancement is designed to maintain optimal performance, ensuring a seamless experience without overheating or lagging. We hate to see that you've experienced your S24 freezing. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. On your device, navigate to and open Settings. Swipe to and tap Software update or System updates. It will vary between models.Tap Download and install or Check for software updates. If an update is available it will begin downloading, though you may need to tap Download now on some devices. If this continues, please refer to the link attached for additional troubleshooting steps. For any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: D M M
from CA
Expertise:Intermediate
Verified Purchase:Yes
Phone is working great so far. I like the dual SIM capability as well as unlocked phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US