Customer reviews from geappliances.com
GE - PROFILE OPAL 1.0 NUGGET ICE MAKER COUNTERTOP PEBBLE ICE MAKER - Stainless Steel
Average customer rating
4.6
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
269
4 Stars
35
3 Stars
8
2 Stars
8
1 Star
16
92%of customers recommend this product.
(
221 out of
239)
Customer Reviews for GE - PROFILE OPAL 1.0 NUGGET ICE MAKER COUNTERTOP PEBBLE ICE MAKER - Stainless Steel
Customer Rating
1
Good - but short lived (6 months)
on January 26, 2024
Posted by: sperrone
The ice maker starting leaking after three months. I emailed support, but never heard back. Now the unit has completely stopped making ice. I followed all recommended maintenance instructions.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 2, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker stopped making ice.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289#:~:text=In%20order%20to%20fix%20this,off%20after%20approximately%205%20minutes.
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Thanks for choosing GE Appliances for your home! -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker stopped making ice.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289#:~:text=In%20order%20to%20fix%20this,off%20after%20approximately%205%20minutes.
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Thanks for choosing GE Appliances for your home! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Works well but has issues
on May 4, 2024
Posted by: Marley Bob
Cons: The unit screams and clicks. We’ve only had it since Christmas and it is the first week of May.
Pros: It makes amazing small pallets of ice. Keeps up well.
Pros: It makes amazing small pallets of ice. Keeps up well.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, May 6, 2024
Allow us to support you with your Opal Ice Maker. It is normal for the unit to make sounds while in operation. For more information on this, please refer to page 10 of the owner's manual. Here is the link: https://products-salsify.geappliances.com/image/upload/s--juxc6itn--/mqj7palcuedzfjbpejrf.pdf?_ga=2.223682142.41588371.1715001398-1734451522.1686318769
Written by a customer while visiting geappliances.com
Customer Rating
1
Buyer beware
on May 23, 2024
Posted by: Chopnbritt
from Alabama
I loved this product. Purchased July 2023 and already quit working. It’s too expensive to work less than a year.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, May 23, 2024
We want to help with your GE Appliances Opal ice maker. We recommend referring to the warranty details mentioned on page 11 of the owner's manual on our website at the link below:
https://products-salsify.geappliances.com/image/upload/s--juxc6itn--/mqj7palcuedzfjbpejrf.pdf?_ga=2.183017190.1799905408.1716215722-1342374613.1688136512
https://products-salsify.geappliances.com/image/upload/s--juxc6itn--/mqj7palcuedzfjbpejrf.pdf?_ga=2.183017190.1799905408.1716215722-1342374613.1688136512
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted 11 months
on June 20, 2024
Posted by: JRobb
from Texas
This worked very well... for 11 months. Then the both the fan and the water pump stopped working.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, June 21, 2024
We're sorry to hear you are experiencing issues with your Opal. We recommend referring to the troubleshooting steps at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
2
Good if it makes ice, bad when it doesn’t
on July 10, 2024
Posted by: ss_ice
It worked fine and the family liked it but it is expensive for an appliance that only lasts 6 months before it stops working
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, July 15, 2024
We’re glad to hear that your family enjoyed the ice from your Opal icemaker, but we hate to hear that it stopped working after 6 months. We want to help. We encourage you to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not waste your money
on August 11, 2024
Posted by: Julia___
from California
It’s been less than a year and here I am shutting it off because of awful noises it’s making. Screeching and metal on metal loud noises and it’s just not worth it to keep hearing to have some ice. It’s barely working and I’ve had it 10 months. I’ve kept up on all the recommended cleanings and thought this would last me years. I’m so disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, August 13, 2024
We only want the best from our appliances, and it’s unexpected to hear that your Opal has given you issues; we want to help. We encourage you to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Died in six months
on September 28, 2024
Posted by: Az Jenny b
from Arizona
Good for six months again. This is my second machine which has died within six months. I have to believe there is a better one out there
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, September 30, 2024
We only want the best from our appliances, and we want to help with your Opal. We encourage you to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Sounds like a slow motion car wreck
on December 4, 2024
Posted by: Screaming ice machine
from Texas
What started out as a good machine turned into a nightmare. This machine sounds like a car wreck happening in slow motion. Screaming at me during the night. I’ve descaled it multiple times, cleaned it so many times, still it sounds like a dying hyena. Hate this stupid machine.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 20, 2024
We'd like to help out with the sounds you are noticing with your ice maker. We recommend checking the following article for troubleshooting: (Normal Sounds) https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If you are still noticing issues, we suggest getting in touch with our support team at 1-866-907-6718.
If you are still noticing issues, we suggest getting in touch with our support team at 1-866-907-6718.
Written by a customer while visiting geappliances.com