Customer reviews from startech.com
StarTech.com - Triple 4K USB C Dock - DP/HDMI, 100W PD (DK30CH2DEP)
Average customer rating
2.9
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
6
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
6
Customer Reviews for StarTech.com - Triple 4K USB C Dock - DP/HDMI, 100W PD (DK30CH2DEP)
Customer Rating
3
Great dock, won't power my laptop
on November 13, 2019
Posted by: Ynaught
This dock works GREAT, but only if I keep my laptop's power supply plugged in 100% of the time.
Initially, we were about to return the dock (it appeared to continuously reboot) until I tried plugging my laptop power in. It's worked great since, with and without the provided drivers.
My laptop came with a 90W power supply. I had fully expected to be able to power my laptop through the dock and am fairly disappointed in its inability (and lack of specification!!!).
I don't know how a customer would gauge whether this could power their laptop - good luck!
Initially, we were about to return the dock (it appeared to continuously reboot) until I tried plugging my laptop power in. It's worked great since, with and without the provided drivers.
My laptop came with a 90W power supply. I had fully expected to be able to power my laptop through the dock and am fairly disappointed in its inability (and lack of specification!!!).
I don't know how a customer would gauge whether this could power their laptop - good luck!
Response from startech.comBy Matt, Customer Support, November 22, 2019
Thank you for sharing your review of our DK30CH2DEP. This dock does support 100W power delivery but requires your computer support power delivery as well. If your computer does not support power delivery, then it can't accept the power that the dock is providing. We'd be happy to look into this with you to help confirm what might be causing the problems with power and get this working for you. Please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
Ordered for large Cyber Security Company
on September 23, 2019
Posted by: IT Specialist
We started purchasing these for our organization 2 Quarters ago and they work GREAT! Enough USB ports for peripherals, enough power delivery over TB3 to sustain even our high powered workstations (Dell Precision 5500 Series) and it works with our Dev teams MacBook Pro (Touchbar) systems. we ordered about 100 of these in all from our partner and I believe that we only ended up with a single defective unit.
Written by a customer while visiting startech.com
Customer Rating
1
justin
on April 1, 2019
Posted by: Stone Maxwell
This product DOES NOT work with my MBP. I purchased several of these for my team and they are having issues. Every day I have to reboot my laptop connected to the docking station because it losses connection. It starts with my screen going black and the associated connected monitors will go black as well. Then it returns after about 10 seconds, but then nothing works that is connected, keyboard, mouse, etc. I have to reboot the machine in order to get it working again. Coming in and out of sleep, hibernate mode, also seems to have some negative effect, where a reboot is necessary. The site says its MAC compatible, but I beg to differ. I'm going back to my dongle i picked up from my local store.
Response from startech.comBy Stefan, Customer Support, April 3, 2019
We are very sorry to hear the DK30CH2DEP dock is not working on your MacBook Pro. This dock is fully Mac compatible up to the latest version of MacOS so this behavior is not typical.
This dock makes use of DisplayLink technology and requires software to use. in some cases, the plug and play software that is auto-installed is not up to date or can experience issues.
Please first disconnect the dock from your MacBook. Next, navigate to your Applications and you should find a DisplayLink folder with an uninstall utility inside. Run the utility and please confirm DisplayLink is no longer there, then go to our website and download the latest drivers for your version of MacOS located at https://www.startech.com/Cards-Adapters/Laptop-docking-stations/triple-monitor-4k-usb-c-dock~DK30CH2DEP under the blue "Support" tab beneath the product picture.
If you encounter issues after installing the most up to date drivers, please contact our support available 24 hours a day 5 days a week by calling 1 800 265 1844 or clicking the green "Chat Live" button at the top left of the site.
This dock makes use of DisplayLink technology and requires software to use. in some cases, the plug and play software that is auto-installed is not up to date or can experience issues.
Please first disconnect the dock from your MacBook. Next, navigate to your Applications and you should find a DisplayLink folder with an uninstall utility inside. Run the utility and please confirm DisplayLink is no longer there, then go to our website and download the latest drivers for your version of MacOS located at https://www.startech.com/Cards-Adapters/Laptop-docking-stations/triple-monitor-4k-usb-c-dock~DK30CH2DEP under the blue "Support" tab beneath the product picture.
If you encounter issues after installing the most up to date drivers, please contact our support available 24 hours a day 5 days a week by calling 1 800 265 1844 or clicking the green "Chat Live" button at the top left of the site.
Written by a customer while visiting startech.com