Customer reviews from startech.com
StarTech.com - Triple 4K USB C Dock - DP/HDMI, 100W PD (DK30CH2DEP)
Average customer rating
2.9
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
6
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
6
Customer Reviews for StarTech.com - Triple 4K USB C Dock - DP/HDMI, 100W PD (DK30CH2DEP)
Customer Rating
5
Works Great with Dual 2K@120Hz Monitors
on November 9, 2020
Posted by: STRICQ
This is the third dock I attempted to get working with my HP zBook G5. It's also the first one that works perfectly. I run 2 2K (2560x1440 at 120Hz) monitors with no issues. All USB ports work, laptop charging, Ethernet, all work. I don't move my laptop often, but when I do, I absolutely love that I only have one cable to unplug and done.
Written by a customer while visiting startech.com
Customer Rating
1
Very little Mac support
on August 19, 2020
Posted by: bradc
This dock does not support clamshell mode (closing your laptop while using external monitors) and you cannot calibrate monitors that use DisplayPort (so forget about using dual displays since it only has one HDMI out).
For a dock this price, you would expect it to be perfect, but every time an issue is raised or a feature is missing they blame Apple or say "It is planned, but we don't have a timescale for releasing it"
If all you want is an expensive way of adding a bunch of USB ports to your mac, this will work (but I suggesting finding a cheaper one on Amazon).
Response from startech.comBy Malcolm, Customer Support, August 19, 2020
Drivers are developed by DisplayLink, the maker of the chip used in this docking station. Certain limitations are as result of OS constraints, and some may be resolved through a future OS or driver update. We apologize certain features aren't currently available in our dock, but please check our latest driver downloads in case this changes with a future driver release by DisplayLink.
Written by a customer while visiting startech.com
Customer Rating
5
Wonderful Dock
on May 22, 2020
Posted by: HappyCustomer
This is my second TRIPLE Monitor dock. Moved my first one to a remote office I use and upgraded to this one to have USB-C charge cable for my MacBook Pro. I had a small glitch with the driver BUT the 24 hour support was amazing. I called after midnight and Brandon listened and the took me through a series of troubleshooting steps. In no time I was up and going and issue resolved. Thanks for the superb support and for the knowledgeable process. That was an unexpected surprise the night before I really needed a fully functional office again. I recommend the product and the customer support. Thank you.
Written by a customer while visiting startech.com
Customer Rating
1
HDMI port limitation is not clearly spelled out.
on March 27, 2020
Posted by: MartyMehdi
I bought this product back in August 2019 in anticipation of purchasing a large 4K Monitor to connect as my third monitor. The HDMI port of this product did not work and after many hours of troubleshooting I called customer service who informed me that this model dk30ch2dep HDMI port only works with a connection to a laptop that 1. has USB-C input AND 2. the laptop that supports DPA mode.
This was not clearly spelled out in the description, you would have to click and deep dive further down on their website to see this limitation.
This was not clearly spelled out in the description, you would have to click and deep dive further down on their website to see this limitation.
Response from startech.comBy Matt, Customer Support, April 1, 2020
Hello Marty,
We apologize for any confusion when purchasing our DK30CH2DEP. While we were unable to find when you purchased this dock, we'd like to advise that we do have updated bullet points for this product that show the HDMI port requires DP-Alt (DisplayPort Alternative) mode which is only available over USB-C. This is also why the dock only comes with a USB-C cable and not a USB-A cable.
We apologize for any confusion when purchasing our DK30CH2DEP. While we were unable to find when you purchased this dock, we'd like to advise that we do have updated bullet points for this product that show the HDMI port requires DP-Alt (DisplayPort Alternative) mode which is only available over USB-C. This is also why the dock only comes with a USB-C cable and not a USB-A cable.
Written by a customer while visiting startech.com
Customer Rating
4
Works quite well but can’t be updated on Mac
on February 3, 2020
Posted by: Mtl514
Be careful, it is NOT possible to update this product firmware using a Mac system, even if the last update fixes a bug with Mac. Firmware upgrade has to be done using Windows. Got an explanation from the StarTech support team but in my opinion, this fact should be mentioned in product documentation as many users may not have access to a Windows system.
Written by a customer while visiting startech.com
Customer Rating
5
Works Perfectly
on January 6, 2020
Posted by: DrKevin
It does exactly what it says it will do. Perfectly. After unsuccessfully trying to get 2 different Dell docks to work with a Dell Inspiron, I switched to the DK30CH2DEP and have enjoyed perfect performance. I recommend this product.
Written by a customer while visiting startech.com
Customer Rating
3
Two in stead of three monitors
on December 15, 2019
Posted by: earvdl2
A very nice device with a lot of functionality. Most is working properly. Also the two Displayport connections work fine. Unfortunately the hdmi doesn't. At least in combination with my MSI GF63 8RC notebook.
Response from startech.comBy Matt, Customer Support, December 20, 2019
Thank you for sharing your review of our DK30CH2DEP. Unfortunately, the reason that the HDMI port isn't working is because that port requires DP-Alt (DisplayPort Alternative) mode from the USB-C port on the host computer and the USB-C port on the MSI GF63 8RC is a USB 3.1 Gen 1 data port and doesn't provide video. The DisplayPorts on the dock use DisplayLink technology to convert a USB data signal to video. If you need assistance finding a different way to connect three monitors to your computer we'd be happy to help you find one that does not use DP-Alt mode. You can contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
DisplayLink is terrible
on December 5, 2019
Posted by: wingdagger
If I connect to my 4K monitor through this dock, then I lose the HiDPI display options on my Mac. I can choose either 4K or 1080p. The former makes the text too small and the latter makes everything too big. If I connect directly from my Mac from USB-C to DisplayPort on the Monitor then I have options for scaling the Text, but if I connect to DisplayPort via this Dock, then I lose that option to scale the Text. This product is not good. I think DisplayLink is the problem. It's "recording" my screen with a driver system extension and propagating that through the dock to the display. This is creating an artificial software produced signal instead of using the built-in graphics.
Response from startech.comBy Matt, Customer Support, December 10, 2019
It's important to us that our customers have a positive experience with our products and we apologize for the problems you're seeing when our DK30CH2DEP is connected to your computer. DisplayLink shouldn't stop you from being able to choose other options for your Mac display and we'd like to help fix this for you. When you open Display Preferences, if you hold down the Option key while clicking on Scaled it should give you all of the extra resolutions that you no longer see once the dock is plugged in. If you require any assistance please do not hesitate to contact us directly at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com