Customer reviews from epson.com
Epson - EcoTank ET-3850 All-in-One Cartridge-Free Supertank Printer (Refurbished) - White
Average customer rating
3.9
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
39
4 Stars
6
3 Stars
4
2 Stars
4
1 Star
11
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for Epson - EcoTank ET-3850 All-in-One Cartridge-Free Supertank Printer (Refurbished) - White
Posted by: PapereCricket
from South Louisiana
Verified Purchase:Yes
Printer is like new & works well so far. It was easy to set up & works flawlessly with computers & phones. I like the ink reservoirs. Seems much better than cartridges. Haven’t used the scanner yet. Guess I should verify everything works while it’s still new.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
DO NOT BUY - Wifi will disconnect every day
on February 5, 2026
Posted by: Pooh3393
from Los Angeles, CA
DO NOT BUY. The Wi‑Fi drops every day—sometimes every hour. I’ve rebooted, reconnected, and tried every fix imaginable. This is the worst printer I’ve owned, and I’m tempted to toss it out the window.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, February 6, 2026
Hi Pooh3393, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-3850 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Plant stand
from Florida
Verified Purchase:Yes
This printer has great print quality. Very fast printing. Compact size. Reasonable price. Ink last much longer than cartridge printer.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: ReneeN
from New York
Verified Purchase:Yes
Works as advertised
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Perfect size, great options and ink supply.
on February 20, 2026
Posted by: Fax BJS
from Home office
Verified Purchase:Yes
Was worried it was going to be too large for space, but fits perfectly. Nice to know ink supply. Bonus to have copier and scanner also. Replaced older Epson.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
RUN AWAY! Today's Epson, is NOT yesterday's Epson. TRASH!!!!
on February 23, 2026
Posted by: DISSATISFIED2025
I've worked for Fortune 500 companies as an Administrative Assistant and as a Receptionist, using high-end equipment. Epson USED TO BE A RELIABLE BRAND. But NOT ANYMORE.
DON'T BE HEARTBROKEN BY BUYING FROM THIS COMPANY. I bought 2 printers and only used the first one. It's been ONE NIGHTMARE after another and a complete WASTE OF MONEY! Even after the set up, updates and firmware installations, just getting 1 page to print successfully, without me having to run to the printer to fix some "ERROR" is impossible. I spent hundreds on basically a heavy PAPERWEIGHT!
DON'T BE HEARTBROKEN BY BUYING FROM THIS COMPANY. I bought 2 printers and only used the first one. It's been ONE NIGHTMARE after another and a complete WASTE OF MONEY! Even after the set up, updates and firmware installations, just getting 1 page to print successfully, without me having to run to the printer to fix some "ERROR" is impossible. I spent hundreds on basically a heavy PAPERWEIGHT!
I'm pretty good with technical issues. Nonetheless, EVERY option presents another error and nothing is consistent except that I know that there will be an error. VERY INEFFICIENT MACHINE. Not excited about using the 2nd one. I only bought 2 in order to have all the options (including 11"x17" paper printing and traditional faxing). Epson should just go out of business.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Jacob, Epson Service, March 3, 2026
Hi DISSATISFIED2025, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Jacob – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Committed to the ET Printer Family of printers
on February 26, 2026
Posted by: PaulBr
Verified Purchase:Yes
Just purchased this printer, after having a prior model for five years and 25,000 printed pages, which thought was a very good life. Hope this one works as well for the long term!
Written by a customer while visiting epson.com
Customer Rating
4
Buy a certified renew printer. You will not be disappointed.
on February 28, 2026
Posted by: Martha Shirai
from Honolulu, Hawaii
Verified Purchase:Yes
I originally had a 3850 eco tank printer. The inks did not work properly, especially yellow. I tried to get rid of any air bubbles but that didn’t work. Instead, whatever I printed turned out to be blue. I decided to get a certified renew 3850 printer. The price was very good and I am most pleased with the printer. It works just as good as the original one.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com
Ratings-Only Reviews
Based on the average of (32) ratings-only reviews
Overall Customer Rating
4.1