Customer reviews from epson.com
Epson - EcoTank ET-3850 All-in-One Cartridge-Free Supertank Printer (Refurbished) - White
Average customer rating
3.9
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
39
4 Stars
6
3 Stars
4
2 Stars
4
1 Star
11
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for Epson - EcoTank ET-3850 All-in-One Cartridge-Free Supertank Printer (Refurbished) - White
Customer Rating
1
Printer sucks
on June 22, 2025
Posted by: Ricci
I have never liked it because it won’t print a bleed but recently it stopped printing blues so I looked up online and followed the directions to unclog the ink lines. After doing it a few times the blue started printing but the yellow stopped!!!
Response from epson.comBy Joseph, The Epson Team, June 27, 2025
Hi Ricci, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
‘FRAGILE’” paper roller
on July 7, 2025
Posted by: samantha09
I bought one less than one year ago. Paper roller broke for second time. My printer gets used maybe 2 times a month - and never many pages.
Response from epson.comBy Joseph, The Epson Team, July 10, 2025
Hi samantha09, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Gary T
Verified Purchase:Yes
A man can never have enough printers.
I’ve had nothing but Epson printers for the last 25 years and all of them have been from your clearance refurbished stock and I have not had any issues with any of them.
Quality
5
Written by a customer while visiting epson.com
Customer Rating
1
Lasted less than on month!
on August 17, 2025
Posted by: BruceHCA
from California
Purchased July 24th and going into the garbage can August 17, 2025. The printer worked ok for about two weeks or so. Then it begin giving various sporadic error messages that seemed unrelated...ink level issues, print head cleaning needed (on a new printer?), paper clogs when there were none, and finally error messages in the que. I tried everything from power downs to resets to new firmware to new drivers to spooler resets. I would have tried the Epson diagnostic program, but once downloaded, it wanted a password which i didn't have. (Because it's refurbished?) I googled and I AI'd and the only thing i learned was that this particular printer is known for these bugs, particularly the ink level alerts on full tanks. I wish I'd known that before I purchased this thing. That's on me. As far as being refurbished, I've purchased many electronic and computer peripherals and never had a single issue. Ever. But I would think twice now. I've seen other people say that they would give zero stars in a rating if it were possible. Now I understand that. Why would I give any stars to a printer that won't print? My advice if you're looking for a dependable home office printer, stick with HP or Canon. I've had HPs that worked flawlessly for years, and I have a Canon Ink Tank printer right now. It's slow as heck printing color photos, but at least it prints!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, August 27, 2025
Hi BruceHCA, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph
Written by a customer while visiting epson.com
Posted by: Dean2020
from Brooklyn NY
Verified Purchase:Yes
Had the printer for a couple weeks. Set-up was reasonably easy - a few things to figure out but not bad. It's a pretty basic printer for a pretty basic price. I wish it had USB port or to for using a thumb drive. And it won't duplex scans - so no double sided scanning. You can put scans together again in software. But so far so good.
Quality
4
Value
5
Written by a customer while visiting epson.com
Posted by: Kentucky Jim
Verified Purchase:Yes
It always works! The main reason I bought it was because my last few printers didn’t always work. Plus once I got it, super simple set up. Now that I have it, color is great!, print speed is fast. East printing on different papers and transparencies. Print from back actually lines up better than most I’ve tried
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
DOES IT ALL
on December 20, 2025
Posted by: Southernbornson
from East Texas
I've had mine for over a year. I've printed about 3 reams of paper and still have more than half of the colored inks left and about half of the black ink. 2 extra bottles of blakc ink were included. I've not had any problems with mine.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: Leona Gates
Verified Purchase:Yes
So far I have been very happy using the printer, after I got the yellow ink to work.
Written by a customer while visiting epson.com