Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Average customer rating
3.7 out of 5
3.7
(84 Reviews)
Open Ratings Snapshot
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product. 
(
35 out of 49
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Customer Rating
1 out of 5
1
Absolute trash
on December 7, 2023
Posted by: Tony o
from Florida
Expertise:Expert
This phone is the worst telephone that I've ever used 😠 it does almost nothing well 😠 picture quality sucks battery life is absolutely atrocious the front screen is barely useful unless you install a third party application the processor is trash as far as phones go worst phone EVER 😞 the only thing this thing does right is fold 😠 I WOULD AVOID BUYING THIS AT ALL COST 😑 GIMMICKY SAMSUNG SHOULD BE ASHAMED OF THEMSELVES FOR RELEASING A PHONE THAT IS THIS TERRIBLE
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 11, 2023
Hello Tony O, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand any new device can come with a learning curve that causes frustration and this is especially true if you are changing from a standard form to a foldable device. We have provided to assist you a link to the manual for your device. This can help you maximize the usage of that front display and all the settings to best align your device to your needs. We have also provided a link to the Samsung Support Team and warranty information if your adaptive battery has not made the necessary adjustments to provide your the intended battery life. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Twitter
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Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very Durable!
on December 5, 2023
Posted by: prescott2580
from Queens, NY
Expertise:Beginner
I bought this phone 3 months ago and I LOVE it! I do not have a case nor purchased any protectional parts to go with the phone because I do not typically drop my phone and haven't really worried about it with past phones either. However, for some reason I am always dropping this phone or knocking it off the counter and it has not broken or cracked anywhere! Really impressed with this phone and highly recommend!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on November 28, 2023
Posted by: HeyHey
Ive had this phone for a few months and so far I loveit
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Weak points on the edge of the screen
on November 10, 2023
Posted by: Kira
from New York
Bought this phone back in August and love it! However, similar to the Flip 4, the edges around the screen, notably right above the hinge, chip easily and expose the rubber underneath. I was hoping the new gen would've had a stronger outline, but I guess not. Phone runs and works beautifully. But issues with the hinges don't make it worth it.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 13, 2023
Hey Kira, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how frustrating it can be when your device does not function as expected. If you haven't done so already, please make an appointment at a Samsung Experience Store if you live near one. They have on site technicians to help with repairs. If you don't live near a store, you can also make an appointment at UBreakIFix for repair. We have also shared a link to the Samsung Support Team if you would like to mail your device for repair. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Z flip sucks
on November 8, 2023
Posted by: Dan lestelle hi
from Reno nevada
Expertise:Intermediate
Bought it a few months ago and sorry I did. Screen has a band across the middle , makes crinkled sound when you fold it , I assume it will be broken in a week or so.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 9, 2023
Hey there Dan, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We have shared a few links below to help you with this difficulty on the display. We have provided a link to the warranty information for your device and the Samsung Support Team to help with a warranty claim. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Could be better
on November 2, 2023
Posted by: Dan E
from Colorado
Expertise:Expert
Battery is too small, dead pixel within first 3 months. Have to find a replacement and send in for repair.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 6, 2023
Hello there Dan E, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important all day battery life and the full display are your daily enjoyment and usage of your device. This device comes with an adaptive battery that will learn your usage habits over time and adjust the consumption. The best way to expidite this process is to allow the battery to drain down through usage fully rather than continuining to charge. We have also included a link to the Samsung Support Team to help you with repair options for the pixels on your display. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good phone, Polarized Screen Sucks
on November 2, 2023
Posted by: ChimaeraLaurie
from Olympia, Washington
Expertise:Expert
Good phone, except for the polarized screen. The phone works ok, but I drive a lot and I cannot see the screen with my sunglasses on unless I turn the screen sideways, which does not work for many apps. I do NOT recommend this phone for anyone with polarized sunglasses.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 3, 2023
Hello ChimaeraLaurie, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you are overall enjoying the usage of your new phone. We understand the need to be able to see your device if you are using GPS and directions while driving. We have provided a link below to the Samsung Support Team. These experts can work with you one on one to see if there are any options that can resolve this difficulty. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DO NOT BUY ITS JUNK
on October 25, 2023
Posted by: 4Samsungsinayear
from cortland ny
Expertise:Intermediate
had the phone for 2 weeks and has broke once a week so far and keeps needing repair very poor quality screen cracks very easy for no reason. i had the flip 3 and it was better than this held up longer but still bad had the s21 and lasted a week b4 the screen cracked I've had no luck with samsung phones at all not a happy customer.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 27, 2023
Hello there, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important the durability of your device is to you and your usage every day. We have shared a few links to assist you. We have shared both a link to the Samsung Support Team to assist you with warranty claims and information, we have also included a link to an article to help with best practices of care of foldable devices. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
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