Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Average customer rating
3.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Posted by: David Monarrez
from Austin, tx
Expertise:Intermediate
Verified Purchase:Yes
I have problems with the vibration mode, the device is going overheating and the vibration mode stops working
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, December 27, 2024
Thanks for taking the time to reach out to us, David! We appreciate you sharing your thoughts on the Galaxy Z Flip5. The Galaxy Z Flip5 features one of our most powerful processors for Galaxy foldables to date. With the new Snapdragon® 8 Gen 2 Mobile Platform for Galaxy, you can expect a whole new level of power. Enjoy smoother graphics, faster AI performance, and improved battery life. It's important to note that all Galaxy devices, including phones, tablets, smartwatches, and earbuds, have a specific temperature range in which they operate optimally. While they may become warm under certain conditions, such as during charging, this will not affect their lifespan or performance. However, if your devices get too warm, it could lead to some issues. Please refer to the guide linked below for tips on maintaining your devices at their normal operating temperature. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Florida Roadside
Expertise:Expert
Verified Purchase:Yes
I'm loving the form factor ease of use and plenty of memory 512 GB on the flip 5. Glad it's raining resistant as it's pouring in Florida. Thank you Samsung for supporting the military your generous military discount.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Andly
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
I really enjoy the mini screen and it's cool I can do lots of stuff on it. Anything from browsing the web to playing games is pretty cool but I think the software limits the functionality of the cover screen. The pre installed screen protector catches a lot of dust and I think it's a concern. It's like it's attracting dust and if I try to push it out, it gets stuck on the hinge. Seems like I need to get a lint roller every time I want to get rid of the dust. Still a pretty powerful phone but it's super hardware limited (by battery which affects the performance of the cpu and gpu)
Features
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, August 22, 2024
Hello Andly,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. If you would like more information about caring for your foldable device, feel free to check out "Care for your Samsung foldable phone" when you have some free time available. If you would like any further assistance, let us know by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
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https://smsng.us/X-Messages
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https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. If you would like more information about caring for your foldable device, feel free to check out "Care for your Samsung foldable phone" when you have some free time available. If you would like any further assistance, let us know by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Posted by: kimchi
from Pittsburgh, PA
Expertise:Intermediate
Verified Purchase:Yes
compact side. easy to use. so easy to transfer date from my old samsung phone to this new flip 5
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: rhys
Verified Purchase:Yes
absolutely obsessed. i hate being on my phone at work and having the option to put the calculator on the outside screen has helped me not use it at work.
Written by a customer while visiting Samsung US
Posted by: Sphinx
from Chicago
Expertise:Expert
Verified Purchase:Yes
Excellent product quality and support. This is the flip phone to buy great quality and performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I love galaxy 💜
on July 24, 2024
Posted by: Kandi
from Illinois
Expertise:Expert
I truly love the idea and design of the galaxy flip. But it is truly not a good phone. I have had to use the factory warranty 3 times already and yet here I am on the 3rd phone and the screen has a crease in the middle of the screen. I'm scared to keep opening asks closing it because it sounds like a crackling sound. My last phones blacked out and I'm afraid of this one doing the same. I hope since they're is a series 6, samsung had fixed this issue. I guess I have to call the warranty department again.... maybe only to go through the same thing 🙄
Features
4
Performance
5
Design
5
Value
1
Response from Samsung USBy Social Commerce, July 26, 2024
Salutations Kandi,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip5 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Don't forget that you also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. When you have some free time available, check out "Care for your Samsung foldable phone" to learn how you can keep your device sparkling from the inside and out. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip5 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Don't forget that you also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. When you have some free time available, check out "Care for your Samsung foldable phone" to learn how you can keep your device sparkling from the inside and out. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
My favorite phone!
on July 12, 2024
Posted by: Dawielyn
from San Diego, CA
Expertise:Intermediate
So far so good. One of my dream phone is a flip so im so excited with this phone, fits right and gives so much space on my bag. Hoping for larger battery, more durable because it feels like itll break after a fall.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US