Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Average customer rating
3.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Customer Rating
1
RUN!!!
on January 3, 2024
Posted by: Darlene
from Edison, NJ
Expertise:Intermediate
Received the phone in September and had to repair the screen once already. Make that twice because now there's a very bright flickering light. It's so obnoxious, I'm afraid I might have a seizure.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 10, 2024
Hi there Darlene, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how valuable your device is to you on a daily basis. We are happy to hear you were able to get a repair done to your device, and we'd be happy to assist you with this repair as well. We have also provided a link to an article with steps and measures we find helpful in protecting your unique device and ensuring your continued usage. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
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Written by a customer while visiting Samsung US
Customer Rating
5
Everything about the phone is awesome.
on January 2, 2024
Posted by: TMAN
from West Virginia
Expertise:Expert
I have had the Z5 for about 5 months. Had the Z3 before it. Absolutely have loved both phones and love Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Thank you so much for sharing your thoughts on the Galaxy Z Flip5, Tman! We're excited to see that you're enjoying your experience with the Z Flip series. The innovative design and flexibility of the Z Flip5 set it apart, making it perfect for those who appreciate both style and functionality. We really value your feedback and can’t wait to hear more about your journey with Samsung devices. Your insights help us continue to improve and create products that meet your needs. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Chris
on January 1, 2024
Posted by: Chris
Expertise:Intermediate
Great phone Work very fast.
Very easy to use.
Convenient size one open or shut
Very easy to use.
Convenient size one open or shut
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for your kind words about the Galaxy Z Flip5, Chris! We designed the Z Flip5 to be fast and user-friendly, making your experience seamless. Its compact design allows for easy handling, whether it's open or closed, perfect for life on the go. We're thrilled to see you’re enjoying all the great features of this device! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Good phone with unlock flaws
on January 1, 2024
Posted by: Skier017
Bought this phone and while I like it the face recognition is terrible. It only works maybe 60% of the time.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Z Flip5! We appreciate your feedback and understand how frustrating it can be when face recognition doesn’t work as expected. While the device features advanced technology designed for seamless operation, various factors can affect performance. For instance, ensuring you have ample lighting and a clean camera lens can significantly improve recognition. If this persists, try reconfiguring the face recognition feature in your settings. Check out the link attached for additional steps to help troubleshoot this. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00062630/
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https://www.samsung.com/us/support/answer/ANS00062630/
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Written by a customer while visiting Samsung US
Customer Rating
5
Stylish and compact
on December 31, 2023
Posted by: Tkhalid
from TX, USA.
Expertise:Intermediate
My second z flip. I love the compact idea & specially with the new flip 5, the outer screen being more productive. The design of the new flip 5 is very appealing and easy to use. Recommend this to everyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on December 28, 2023
Posted by: Jonathan
Expertise:Beginner
Very fragile phone. Very expensive to fix it through Samsung. Very bad service.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 2, 2024
Greetings Jonathan,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling the country during a vacation, to dropping your device and shattering the screen while bringing in your groceries, or having it stolen from your bag while stepping away from your desk, to even if you find yourself taking an impromptu dip in your neighbor's pool with your Galaxy Z Flip5 in hand, Samsung Care+ has you covered. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. Please do not hesitate to contact Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. We're always here for you! Thank you for being a dedicated Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling the country during a vacation, to dropping your device and shattering the screen while bringing in your groceries, or having it stolen from your bag while stepping away from your desk, to even if you find yourself taking an impromptu dip in your neighbor's pool with your Galaxy Z Flip5 in hand, Samsung Care+ has you covered. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. Please do not hesitate to contact Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. We're always here for you! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
3
smrat phone
on December 25, 2023
Posted by: thomes husen
from usa
Expertise:Intermediate
it is very eas and sueful and look like is so beautiful
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Social Commerce, January 4, 2024
Hey there Thomes,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We are ecstatic to hear that you have had such an easy transition with all of the features offered with the Galaxy Z Flip5. We hope that you are taking full advantage of your Flex Window for texting, changing your songs, and/or snapping your photos! Feel free to reach out to Samsung Support if you would like any further assistance. We're always here for you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We are ecstatic to hear that you have had such an easy transition with all of the features offered with the Galaxy Z Flip5. We hope that you are taking full advantage of your Flex Window for texting, changing your songs, and/or snapping your photos! Feel free to reach out to Samsung Support if you would like any further assistance. We're always here for you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect size
on December 13, 2023
Posted by: Flippo
from Montgomery, Al
Expertise:Intermediate
Perfect size! 90% of what I do doesn't even require me to open the phone thanks to the cover screen. Would like a little better battery life but still enough to make it through my day. Traded my S23+ and don't regret it. Tired of these big phones and this is the perfect compromise. PLEASE don't start making it bigger.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US