Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Average customer rating
3.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Customer Rating
3
I love the size but not great for extended use
on February 14, 2024
Posted by: Kels
from ATL, GA
Expertise:Intermediate
I received my Flip 5 at the end of November and the screen already has burn out at the fold. This is actually my second Flip, I had the 3 before I bought the 5. The same thing happened with the 3 after about 6 months but after getting it repaired at a local shop under warranty, I didn't have any more issues with screen burn out for the next 16 months. I was hoping that with the new one being two models newer, this issue wouldn't happen or at least take more than a year and a lot of wear before it happened. However, this new one didn't even make it 3 months before the same issue happened. It also seems like Samsung has become much stricter on even their manufacturers warranties and I'll have green lines of screen burnout and slight screen flickering for at least a couple of weeks.
I love this phone a lot because it's compact but I still get a full sized smart phone when I need it. It just doesn't seem like it can stand up to even minimal wear and tear though. I don't have kids, no one uses my phone except for myself. I work a desk job so I have it in half folded mode for most of the day and unfolded for most of the rest. I probably open and close the phone less than 10 times a day. Maybe I just got a poorly made one this time but it's so disappointing.
If you're looking for a second phone and want this one for the novelty or you don't plan on folding/unfolding it almost ever, it's great! Otherwise, it may be best to stick with the S series of phones.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
4
Response from Samsung USBy Social Commerce, February 15, 2024
Hey there Kels, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you enjoy the compact folding nature of this device. We would be happy to assist you if you are still looking to get a repair for your device. We have also included a link to an article of care measures we recommend for these unique devices. We have also included a link to the Samsung Support Team to review all options for repair for your device to find the way that aligns best to your daily needs. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
Great featues.
on February 13, 2024
Posted by: Rsav
from Oklahoma City, OK.
Expertise:Intermediate
I am wanting one hand functionality. I don't like app to purchase with.because it tries hijack purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flip 5 is a 5 star 🌟 general
on February 12, 2024
Posted by: Jwilby86
from Milwaukee Wisconsin
Expertise:Expert
I bought this phone October 2023 I've been in love with it ever since 😍... Best foldable Flip type phone available! I've had no problems and I actually learn new things daily about my flip 5 ^_^ If I could give it 10 stars ✨️ I would!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on February 6, 2024
Posted by: LovesPolly
from San Antonio, TX
Expertise:Intermediate
Wow... fits right in my pocket. Can receive calls with it closed. It's fast! The screens are dynamite. Very happy with my purchase. Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good flip phone
on February 5, 2024
Posted by: Anonymous
from oklahoma
Expertise:Expert
I have had mine since it hit the market, the Mint, always a samsung phone person, I run with it, and work with it always.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Z flip 5 fail
on February 1, 2024
Posted by: Taulant
from New jersey
Expertise:Expert
Very disappointed. Got a white line accross the screen just a few months after purchase.
Features
1
Performance
1
Value
1
Response from Samsung USBy Social Commerce, February 2, 2024
Hi there Taulant, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how frustrating it is to have a brand new device that does not operate as expected and intended. We have provided for your convenience links to the warranty information for your device, the Samsung Support Team for assistance with a warranty claim, and a link to an article about care measures we recommend for these unique devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible since latest software update
on January 30, 2024
Posted by: JenO
from Detroit, MI
Expertise:Intermediate
I used to love my Z Flip until this most recent update. The Share feature no longer works from the photo gallery; it won't show text message as an option for sharing, just completely random outlook contacts are the only sharing suggestions.
The phone app now has a super prominent button for video calling right next to the call button, making it way too easy to accidentally video call someone (nightmare!)
The Settings icon is now so tiny, and it's such an important button.
The DND notification icon looks exactly like the text message notification icon, so I'm constantly thinking I received a text when it's just the DND. And the new emojis are so creepy. Please bring back the old emojis!
I know this is a review of Android software, not particular to the Z Flip, but how else to leave this feedback??
The phone app now has a super prominent button for video calling right next to the call button, making it way too easy to accidentally video call someone (nightmare!)
The Settings icon is now so tiny, and it's such an important button.
The DND notification icon looks exactly like the text message notification icon, so I'm constantly thinking I received a text when it's just the DND. And the new emojis are so creepy. Please bring back the old emojis!
I know this is a review of Android software, not particular to the Z Flip, but how else to leave this feedback??
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy Social Commerce, January 31, 2024
Hey JenO, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand that our customers have features of software that they enjoy and have less need or use for as well. We have provided a link to the Samsung Support Team if you would like to revert back to the previous software update that is more compatible with your needs and desires from your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Anything but this phone
on January 29, 2024
Posted by: MaidenMN
from St Cloud, MN
Expertise:Expert
Junk! Husband and I got brand new phones.. within 1 month my pixels on my screen showing thru. Less then a month later my husband has a white line thru his screen. They are under warranty... but you have to send the phone into Samsung for warranty work... and buy a burner phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, January 30, 2024
Hi there MaidenMN, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important having access to a device is to your daily life. If mailing your device to us is not an acceptable option for you, we do have a partnership with UBreakIFix to help repair devices. We have provided a link to help you make an appointment and ensure they have the parts necessary for your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US