Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Average customer rating
3.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Customer Rating
1
Worst Samsung ever
on March 22, 2024
Posted by: Marissa D
from Spring, TX
Expertise:Intermediate
Worst phone in the history of Samsung!
My first Flip 5 stopped working after about 3 months. I told it back to Verizon, and was told that it's very common for the Flip phones to have major issues. I was given another Flip 5, but again, I am having issues. Verizon's help department (IT) informed me that closing my Flip 5 will cause issues.
I hate this phone so much.
My first Flip 5 stopped working after about 3 months. I told it back to Verizon, and was told that it's very common for the Flip phones to have major issues. I was given another Flip 5, but again, I am having issues. Verizon's help department (IT) informed me that closing my Flip 5 will cause issues.
I hate this phone so much.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 25, 2024
Hi there Marissa D, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5. We understand how important your device is to you on a daily basis, and we are always happy to assist our customers in any way we can. Without knowing what you are referencing when you mentiong stopped working, we have provided a link to the Samsung Support Team to assist you further with your device. Thank you for being a loyal Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on March 21, 2024
Posted by: Tlc1976
from Jamestown new york
Expertise:Intermediate
Had only two months screen broke as well. Don't get. Now I'm having trouble with getting it replaced and it's not even fully paid for. I refuse to pay for something I didn't even have that long and can't use in such a short period of time. Spectrum has refused to help me with their issue. I'm very disappointed. Never again.
Response from Samsung USBy Social Commerce, March 21, 2024
Hey there Tlc1976, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We would be more than happy to assist you with any aspect of your device that is not operating as intended or expected. We have provided your warranty information and Samsung Support Team link to work with you directly with information on options for resolution in this matter. We appreciate you being a Samsung customer, and look forward to assisting you shortly. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
worst phone ever
on March 20, 2024
Posted by: lalo
I'm so disappointed and disillusioned on Samsung flip 5 is the worst phone ever bought my phone is about 5 months old. Phone has no scratches or dent I haven't drop it not even one time. first, I notice the screen protector start lifting. when dapperly the screen protector should be good for at least 200k flip only last me 2 months before start pulling off. second when I open my phone, I look at a black screen. I took it to Samsung and now they saying the phone has been drop I explain the phone has never been drop. the screen just broke by open it phone suck never buy this phone.
Response from Samsung USBy Social Commerce, March 21, 2024
Hello Lalo, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5. We understand how important your device is to you and we want to avoid as much confusion as possible. We have provided a link to the warranty information for your device, an article we recommend for our customers as they transition to these unique devices with instructions to care for them, and to the Samsung Support Team to help you with repair options for your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 9, 2024
Posted by: Virinder
from Seattle
Expertise:Expert
I bought flip 4 two years back overall performence is good but some creacks shown inner screen after 6 months
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Options wanted
on March 9, 2024
Posted by: Eonn
Running flip 5 for 6 months now, nice device. 1 would love to delete email on top flip screen, also would love when leaving modes phone would return to standard set settings
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this
on February 29, 2024
Posted by: Ludiaz
from Wisconsin
Absolutely regret getting this phone screen goes black for no reason and won't turn back on for like 1 hour later
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 4, 2024
Hey there Ludiaz, we appreciate you sharing your experience with us about your Samsung Galaxy Z Flip5. We understand how important your device is to you on a daily basis and we'd be happy to assist you with repair options available for your device. We have provided links to the Samsung Support Team and the warranty information for your device for your convenience. We have also included a link for reference that helps with care instructions as you transition from a standard device to this unique foldable design. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Front screen vs. battery
on February 15, 2024
Posted by: Twynn
from Afton, TN
Expertise:Intermediate
I went from the flip4 to this flip5. I am enjoying the the new exterior screen, especially when I receive a phone call and am able to answer it without opening my phone.
The thing that I am not happy about is the battery. The battery in my flip4 was a much better battery. With the new flip5 battery I have to recharge my phone twice a day in order for it to last any length of time. A third time if I plan to be out for several hours. Otherwise, I am pretty pleased with my new flip5 and all the extra things it can do with the front screen. Is it worth having a lesser battery? Not sure yet.
The thing that I am not happy about is the battery. The battery in my flip4 was a much better battery. With the new flip5 battery I have to recharge my phone twice a day in order for it to last any length of time. A third time if I plan to be out for several hours. Otherwise, I am pretty pleased with my new flip5 and all the extra things it can do with the front screen. Is it worth having a lesser battery? Not sure yet.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Long lasting battery
on February 15, 2024
Posted by: Kbabyxoxo
from Fort worth tx
Expertise:Expert
I have had this phone a couple of months and it is surprisingly turned out to be the best phone ever. The battery works amazing and last forever. It's just an overall great phone and made of what it exactly needs to be an excellent flip phone! I definitely recommend!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US