Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Average customer rating
3.7 out of 5
3.7
(84 Reviews)
Open Ratings Snapshot
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product. 
(
35 out of 49
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Customer Rating
1 out of 5
1
Galaxy phone
on April 29, 2024
Posted by: MEMO
Cant enen order it z flip broke phone cant even get my in my acccounnt
Response from Samsung USBy Social Commerce, April 29, 2024
Hi Memo, thank you for sharing your thoughts with us about your samsung Galaxy Z Flip5. We completely understand how important your device is to you every day. Without knowing the specifics of your experience with your device or your Samsung account, we have provided a link to the Samsung Support Team. This team of experts can work with you directly to ensure you have full access to the features and functionality of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features.
on April 14, 2024
Posted by: Luv2shop
I bought this a month ago and i am so happy with the service qnd preformance.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do Not Buy....
on April 2, 2024
Posted by: Macha
Expertise:Intermediate
Do not even buy this in your dream. It has been my favorite phone since 6 months ago. I loved the fingerprint sensor in the side. Butttttt.......there are too many buts.....the top of the screen went blank and started flickering suddenly for no reason. Now it's useless and waste of money.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, April 5, 2024
Hi there Macha, thank you for your feedback on your Samsung Galaxy Z Flip5. We are happy to hear you were initally so in love with your device and we would be happy to help you resolve this matter with your display. We have provided for your convenience links to your warranty information and the Samsung Support Team to assist you with any claim and options for repair to your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
May not be for everyone but I love it!
on April 2, 2024
Posted by: Get over it
from Wi
Expertise:Intermediate
The best phone I've had yet, it gets small when needed to fit in my pocket. And I love that I can do all kinds of stuff from the smaller flex screen!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on March 31, 2024
Posted by: WeezyFye
from Detroit, MI
Expertise:Beginner
I had the galaxy z flip3, loved it. Just upgraded to the 5 and absolutely love it!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sorely disappointed
on March 25, 2024
Posted by: GloJo
I traded in my GalaxyFlip3 , which I loved , for the Flip5 & I am SO disappointed in the new model . It types words in the middle of what I'm typing , the screen freezes up . I find the upgrades confusing .
The only real plus for me is the increased battery life ... I only charge once a day now .
Response from Samsung USBy Social Commerce, March 26, 2024
Hi GloJo, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy Z Flip5. We would be more than happy to help you have an uninterrupted usage of your device whether texting or any of your other activities with your device. We have provided a link to an article to help with the freezing of your display that you mentioned experiencing. We have also included a link to the full device manual to help with the updates and learning about the changes that have been made to your device. Lastly, we have included a link to the Samsung Support Team if you continue to experience things you believe to be out of the ordinary or if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Let's fix the battery, please
on March 23, 2024
Posted by: Anonymous
from Afton, TN
Expertise:Intermediate
I owned a Flip 4 and loved it, so when the Flip 5 came out I was very excited. Unfortunately, I have been very disappointed in my Flip 5. The front screen being larger is great and I use it alot. But the battery leaves something to be desired. I have to charge my phone twice a day or else it doesn't last until the next morning. My Flip 4 had a battery that lasted all thru the night with time still available. I use my Flip phone for my alarm to wake me in the morning. So it is very important that it lasts until then. I am a Samsung loyal customer and it saddens me to have to say anything bad about any of their products. I'm hoping that the battery will be fixed in the Flip6 so you will be able to once again, brag about the clabshell again.
Response from Samsung USBy Social Commerce, March 25, 2024
Hi there Toniwynn, we appreciate your feedback on your Samsung Galaxy Z Flip5. We completely understand how important the battery life of your device is to you and we'd love nothing more than to help you troubleshoot this matter. We have provided a few links to articles to help you with this matter at your convenience. If the articles do not help resolve this matter, we have also provided a link to your warranty information as well as the Samsung Support Team to offer additional assistance if necessary. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great futures
on March 22, 2024
Posted by: Mamamia
from Fl
Expertise:Intermediate
Just buy it and I'm so exited , it's a perfect phone I like it
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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