Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Average customer rating
3.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 512GB F731U Unlocked - Blue
Customer Rating
5
Calendar especially photography 📸
on May 22, 2024
Posted by: MiAMOR
from Brownsville, Texas
Just on time for scheduling alarms taking photos multitasking...excellent quality 💯
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's so cute and cool
on May 18, 2024
Posted by: Corg Commander
from Sacramento California
Expertise:Intermediate
I love this phone!!! I have the yellow version and I love the customizations you can use to really personalize the experience! The only downside is the small battery life, but it charges very fast! I can't wait to see what the 2024 model brings to the table! The front screen is already a game changer ✨️❤️
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just as good as Samsung's other products
on May 17, 2024
Posted by: Joanne
Expertise:Expert
I bought mine 3 months ago and I love it!
This is a great phone especially for kids or teenagers and it's reasonably priced if you do a trade in. That's how I was able to get mine.
This is a great phone especially for kids or teenagers and it's reasonably priced if you do a trade in. That's how I was able to get mine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stay Away
on May 13, 2024
Posted by: maxingher04
Not a good phone. I've had the phone for less than a year and I already need a second service. The first time, it cracked in the middle from the inside, from just flipping the phone. Currently, my screen is now a lot dimmer from the bottom half. I don't recommend this phone. You'll just spend time at the phone repair shop. Really disappointed.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 14, 2024
Hello Maxingher04, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how important your device is to and needing to have confidence in usage. We have provided a link to the Samsung Support Team if you would like to review options for the display brightness you mention. We have also included a link to an article we find helpful to our customers as they transition from standard form devices to foldables and ways to care for these unique devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Defective Device With Poor Support
on May 7, 2024
Posted by: Mark
from Hershey, PA
Expertise:Intermediate
Terrible device and one that will cost more than you think. I've had a Flip 3 and Flip 5. BOTH had problems with the hinge, where the phone would stop turning on when opened. Samsung will do ANYTHING to blame this defect on the customer, force an insurance claim, and charge a deductible. They do NOT know ho to make the hinges reliable. Buy this phone at your own risk, but KNOW that you will pay extra for the defects.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 7, 2024
Hello Mark, we appreciate you taking time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We completely understand the important of the durability of your device for continued usage and enjoyment. This 5th generation foldable technology utilizing advanced, time-tested folding innovation. This device is tested and verified to withstand 200,000 folds over 5 years of daily use. Featuring the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. We do have some measures we recommend to protect this unique device, and we have linked the article below for your convenience. We also have Customer Care+ available to help give you peace of mind with your device. We appreciate you being a Samsung customer and hope you'll reach out to us with any quetions you may have. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
it's okay
on May 3, 2024
Posted by: cake
it's a good phone it has cool features I like it and all but it's really weak my z flip 5 broke and it was totaled and in to weeks and it was a small fall to it's good and all but the durability is not the best
Response from Samsung USBy Social Commerce, May 7, 2024
Hi there Cake, thank you for your feedback on your Samsung Galaxy Z Flip5. We are so happy to hear you like the features of your device. We would be happy to help you with a repair to your device if you would like or are still in need. We have provided a link to the Samsung Support Team to assist you with options available for your repair. We have also provided a link to Customer Care+ if you would like to explore options for additional protection and peace of mind for your device. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Customer Care+
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Hello
on May 1, 2024
Posted by: Kindsay
This phone sucks it's fragile I do agree with the comments my phone has a dent in it and the speaker on my phone the part where you put it on speaker the part of the speaker where you talk on the ear that speaker that is broken and it sucks the speaker doesn't work oh also I never told this to samsung but when I listen to music out loud of my phone the weirdest thing is that the volume turns down on the phone and idk why it down that it's very strange and odd that it does that it has never done that before and now it's doing that I am not pressing any buttons to turn down the music all in all this phone sucks I don't recommend to others its a bad phone do not get this phone I don't like this phone at all not happy with my purchase at all
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 6, 2024
Hi there Kindsay, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5 with us. We understand how important your device is to you on a daily basis and we are always happy to assist in maximizing the experience for our customers. We have provided links to articles to help with both the microphone and speaker of your device. We have also included a link to the Samsung Support Team if you desire one on one assistance in troubleshooting the volume changing seemingly on its own. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on April 29, 2024
Posted by: iouhoujy9euu
from las vegas nevada
Expertise:Intermediate
This is my second samsung flip phone. The first one worked perfect, only complaint was a line in the screen where it folds. After two years, the screen started to go black. The reason it went black is because it was dropped several times and bounced off the hard floor/cement, it was also dropped into a toilet twice, was mounted on my harleys handle bars and was vibrated around in the rain for several thousand miles. Overall good phone, i would buy one again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US