Customer reviews from lg.com
LG - 10,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Average customer rating
4.5
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
23
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
1
Customer Reviews for LG - 10,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Customer Rating
4
Cool is good
on August 5, 2024
Posted by: OldforgeMike
This really cools down our main room nicely. I do worry about the amount of water that accumulates in the chassis - a lot actually!
Written by a customer while visiting lg.com
Customer Rating
5
Excellent Cooling Unit
on August 8, 2024
Posted by: Arlene23
Wonderful window air conditioner that saved me during terrible hot weather as I moved into my new home. Love the remote option and would highly recommend this unit to others.
Written by a customer while visiting lg.com
Customer Rating
5
Great cooling
on August 12, 2024
Posted by: Arlene23
from Topsham, ME
[This review was collected as part of a promotion.] I bought this air conditioner a month ago and it was a lifesaver during unusually hot weather here in Maine. So easy to operate and I’d highly recommend it to anyone.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Features
on August 18, 2024
Posted by: Robx
from Maryland
One of the best air conditioners I have bought it cools quickly, quiet, and the wifi feature is great for my needs.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Cool
on August 20, 2024
Posted by: kbdaddude
from Rogue River Oregon
[This review was collected as part of a promotion.] Great product, works as advertised. Lost a star because I have to say I got this free or at a reduced price to enter a contest. BS
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
High powered window unit
on September 1, 2024
Posted by: Gpkane77
[This review was collected as part of a promotion.] I needed a window u it since the central unit in my apt is no longer effective on hot days. It cools my entire apartment and I’m very happy with the purchase.
Response from lg.comBy LG Digital, May 27, 2025
Talk about a cool solution—literally! ❄ Your LG LW1023ERSM is stepping up where your central unit couldn’t, turning up the refreshing breeze and keeping your entire apartment comfortable. That’s what we love to hear! Stay chill, enjoy every crisp, cool moment, and welcome to the LG comfort club! ❤️ ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Great Air Conditioner
on January 27, 2025
Posted by: Bobmo53
[This review was collected as part of a promotion.] I bought this model because my old a/c started to break down after about 20 years. It cools the hot room quickly and quietly. My old unit was12000 but. This 10000 was just as good. I recommend this unit to everyone
Response from lg.comBy true, LG Digital Care Team, January 29, 2025
Hey there, thank you for sharing your experience! We're thrilled to hear that your new unit is keeping your space cool and comfortable while operating quietly. It's great to know that even with a slightly lower BTU, it performs just as well as your previous A/C. We truly appreciate your recommendation and your trust in our product. If you ever need any assistance, feel free to reach out. Stay cool and enjoy your new air conditioner! ^Jose
Written by a customer while visiting lg.com