Customer reviews from lg.com
LG - 10,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Average customer rating
4.5
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
23
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
1
Customer Reviews for LG - 10,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Customer Rating
3
Air work great very hot the function
on July 8, 2024
Posted by: James oleary
from Pittsburgh pa
[This review was collected as part of a promotion.] We couldn’t connect to wifi other wise work great
Quality
4
Features
3
Value
5
Response from lg.comBy LG, July 8, 2024
Hi, there. Thank you for reaching out to us and sharing your feedback on the LG Air Conditioner (LW1023ERSM) model. We understand how important it is for your appliances to work efficiently and reliably. We strive to provide top-notch products that meet our customer's needs. In the meantime, try this: Confirm that your air conditioner is Wi-Fi enabled. Download the LG ThinQ app. Follow the instructions to install and log in to/create an account. For more information, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-how-to-connect-an-lg-ac-to-wifi--20150600417187. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Very quiet
on July 16, 2024
Posted by: Robx
First LG AC I ever purchased easy to install great features and Wifi to control AC extremely useful
Pros: ease of use, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great features love the WiFi compatibility
on July 17, 2024
Posted by: Nesha77
[This review was collected as part of a promotion.] My air conditioner works so well cooling down my house my mom went and ordered her the exact one. I love it!!!
Written by a customer while visiting lg.com
Customer Rating
5
Works great!
on July 20, 2024
Posted by: Maximus52
from Westminster, MD
[This review was collected as part of a promotion.] The air conditioner has worked wonderfully in my bedroom. Very quiet and efficient.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
COULD NOT INSTALL DUE TO MISSING UPPER HINGE!
on July 21, 2024
Posted by: ALICE CHOKWE
from NEW ROCHELLE, NY
[This review was collected as part of a promotion.] THE UPPER HINGE WAS MISSING AND I HAD TO EXCHANGE THE UNIT FOR AN 8,000 BTU UNIT.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 22, 2024
Hello there. Thank you for letting us know about the issue with the missing upper hinge on your LG LW1023ERSM unit. We understand how inconvenient it must have been to exchange the unit.
How To Install An LG Window Air Conditioner - https://www.lg.com/us/support/help-library/lg-air-conditioner-how-to-install-an-lg-window-air-conditioner--20153120891123
If you encounter any more issues or need further assistance with your new 8,000 BTU unit, please feel free to reach out. For any future concerns or questions, you can send us a private message on Social Media @LGUSSupport. We’re here to help and ensure you have a smooth experience with your LG products. We appreciate your patience. —Renzo
How To Install An LG Window Air Conditioner - https://www.lg.com/us/support/help-library/lg-air-conditioner-how-to-install-an-lg-window-air-conditioner--20153120891123
If you encounter any more issues or need further assistance with your new 8,000 BTU unit, please feel free to reach out. For any future concerns or questions, you can send us a private message on Social Media @LGUSSupport. We’re here to help and ensure you have a smooth experience with your LG products. We appreciate your patience. —Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Don't Worry, Be Happy!!
on July 22, 2024
Posted by: Dan Loran
from Bedminster, NJ
[This review was collected as part of a promotion.] Purchased this very nice new LG Air Conditioner a month ago, and we are very pleased with it! We run two Window Units summertime in NJ, and it's been so terribly hot and humid this season. The LG we purchased 5 years ago is still working superbly well - but the other different manufacturer model, we'd bought only a few years ago, had completely failed twice on us. First one was replaced under warranty a year ago, and recently broke-down again. This time, we decided to Go with LG, similar to our other, well working model. So, we are now running two LG's in the house!!
Pros: Quality, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Nice cool
on July 24, 2024
Posted by: Oldforgemike
Bought it during heat period. Worked great to cool room.
Written by a customer while visiting lg.com
Customer Rating
5
Powerful
on July 27, 2024
Posted by: Kndi522
[This review was collected as part of a promotion.] Powerful. Keeps my room cool in the city where it is very hot.
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, camera, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com