Customer reviews from lg.com
LG - 10,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Average customer rating
4.5
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
23
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
1
Customer Reviews for LG - 10,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Posted by: yayi
from Puerto Rico
Verified Purchase:Yes
We bough it last month and is very good. The only thing is that is a little noisy.
Pros: ease of use
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
faulty soemthing
on June 20, 2024
Posted by: lw1023ersm
from calcium ny
[This review was collected as part of a promotion.] is ok for a year and now all sudden got power at plug and green light on plug but no power at the board or pane; unit just out warranty
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy LG, June 20, 2024
Hi, there. Thank you for sharing your feedback on your LG Air Conditioner (LW1023ERSM) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Has great features
on June 20, 2024
Posted by: to tall
from pa.
[This review was collected as part of a promotion.] I bought this item and its works excellent would
recommend LG to anyone
recommend LG to anyone
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
All fantastic features
on June 22, 2024
Posted by: Kesh JaDior
[This review was collected as part of a promotion.] I'm in love with my new LG Air conditioner especially the WiFi Feature totally awesome!! Love you guys@LG I love everything LG makes but this one here THE LW1023EESM my new Love! I been telling all my family & Friends to invest in this LG Air conditioner and the price of it is a great catch🤩
Written by a customer while visiting lg.com
Customer Rating
5
10/10 Highly Recommend!
on June 24, 2024
Posted by: Josué M
from Connecticut
[This review was collected as part of a promotion.] Such an upgrade from my 8k BTU other brand AC
This one is definitely higher quality. It’s stronger and blows the air further into the kitchen from the living room, which is perfect! Highly recommend!
This one is definitely higher quality. It’s stronger and blows the air further into the kitchen from the living room, which is perfect! Highly recommend!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Purchase !
on June 29, 2024
Posted by: vickie67
from Pennsylvania
[This review was collected as part of a promotion.] Staying cool with my new LG air conditioner. Saves energy and just love the remote !
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 21, 2026
Hi Vickie, thanks for taking a moment to share your experience with us. We understand you’re enjoying your 10,000 BTU Smart Wi‑Fi Enabled Window Air Conditioner model LW1023ERSM, and it’s great to hear it’s keeping your space cool and comfortable.
We understand how much you value the energy savings and the convenience of the remote, which are key strengths of this unit. It’s designed to deliver strong cooling performance while giving you easy control from anywhere.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
We understand how much you value the energy savings and the convenience of the remote, which are key strengths of this unit. It’s designed to deliver strong cooling performance while giving you easy control from anywhere.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
Mission accomplished!
on July 1, 2024
Posted by: Coolit
from Exeter, R.I.
I'm thrilled with this product! I have an open living room/kitchen and a cathedral ceiling; this air conditioner takes care of it easily. I find this air conditioner to be very effective to cool on even the most humid days. There's plenty of features to customize your comfort level. I highly recommend!
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
works well
on July 4, 2024
Posted by: noitall
[This review was collected as part of a promotion.] bought for my mother in law. works well, actually complains it's too cold. fitment could be a little better but overall very good
Written by a customer while visiting lg.com