Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,926 Reviews)
Rating breakdown 2,926 reviews
5 Stars
1,983
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: Yldiydiy
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1 month in and the product no longer holds a charge at all
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, March 6, 2025
Hey,
Thank you for sharing your feedback with us. We regret to hear that our product did not meet your expectations. We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page.
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We regret to hear that our product did not meet your expectations. We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page.
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Billwest
from New York, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The sensation of the vibration was uncomfortable. I thought that over a long period of time it might damage my teeth. I decided to keep it and use it occasionally for "deep" cleaning. However, after a couple of weeks the toothbrush wouldn't hold a charge so I sent it back. Did not replace it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 24, 2025
Bazaar
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Sonicare toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Sonicare toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Alicat_Texas
from Southwest US
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The electric toothbrush has all the features I want. It has a timer, a "too hard of pressure" warning tone, and good brushing vibration which gradually increases over the first several days so you have a chance to get used to it. I have used a brush with more features but I found that I never used them. This brush is more affordable and has everything I want. Very pleased with this purchase and definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anderson@
from Las Vegas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I didn't like it, the product doesn't have a great feature, battery doesn't last long.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, September 16, 2025
Hello! We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Planned obsolescence?
on September 18, 2025
Posted by: Tooth Haver
When I purchased this tooth brush I immediately noticed that the feeling of quality was significantly worse than the Sonicare I had had for ~8yrs before (the battery finally wore out). It was much lighter and felt cheaper (the old version plastic was a glossier, higher quality finish).
After about 6-8 months the metal piece which the replaceable heads fit to started to become loose. Progressively over the past month or two it has now become unusable.
I am disappointed to see that Philips has been significantly downgrading the quality of their Sonicare toothbrushes.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, September 19, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Antiquelover
from Dover, VT
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush seems to be low powered, I don't feel like my teeth are being cleaned
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, November 6, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Tm1785
from Keyport, NJ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 5th Philips toothbrush and i’m not happy with it. It seems weaker than my previous one and sometimes it vibrates too much.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, November 23, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Disappointing
on December 11, 2025
Posted by: Vbnc
I have had Phillips sonicare devices for many years. The one prior to buying this one, lasted 12 years. This one lasted less than a year. The metal piece that holds the brush head on has somehow come loose and it vibrates terribly.Super disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, December 12, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com