Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,984 Reviews)
Rating breakdown 2,984 reviews
5 Stars
2,025
4 Stars
514
3 Stars
191
2 Stars
122
1 Star
132
88%of customers recommend this product.
(
2,166 out of
2,471)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Posted by: Smokey Headers
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This brush has no power. It wasn't cleaning my teeth. I stopped using it and went back to my old toothbrush.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 14, 2025
Hello Smokey Headers,
We are truly sorry for your unfortunate experience with our products and we thank you for bringing this to our attention. Having a defective toothbrush is not in our central to our brand, you can be assured that Philips takes very seriously in any matter reported to us regarding the quality, safety or effectiveness of our products. If you want to take action about this matter please feel free to contact us via social media. we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We are truly sorry for your unfortunate experience with our products and we thank you for bringing this to our attention. Having a defective toothbrush is not in our central to our brand, you can be assured that Philips takes very seriously in any matter reported to us regarding the quality, safety or effectiveness of our products. If you want to take action about this matter please feel free to contact us via social media. we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Yldiydiy
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1 month in and the product no longer holds a charge at all
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, March 6, 2025
Hey,
Thank you for sharing your feedback with us. We regret to hear that our product did not meet your expectations. We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page.
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We regret to hear that our product did not meet your expectations. We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page.
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Billwest
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The sensation of the vibration was uncomfortable. I thought that over a long period of time it might damage my teeth. I decided to keep it and use it occasionally for "deep" cleaning. However, after a couple of weeks the toothbrush wouldn't hold a charge so I sent it back. Did not replace it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 24, 2025
Bazaar
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Sonicare toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Sonicare toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Alicat_Texas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The electric toothbrush has all the features I want. It has a timer, a "too hard of pressure" warning tone, and good brushing vibration which gradually increases over the first several days so you have a chance to get used to it. I have used a brush with more features but I found that I never used them. This brush is more affordable and has everything I want. Very pleased with this purchase and definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anderson@
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I didn't like it, the product doesn't have a great feature, battery doesn't last long.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, September 16, 2025
Hello! We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Antiquelover
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush seems to be low powered, I don't feel like my teeth are being cleaned
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, November 6, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Tm1785
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 5th Philips toothbrush and i’m not happy with it. It seems weaker than my previous one and sometimes it vibrates too much.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, November 23, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Disappointing
on December 11, 2025
Posted by: Vbnc
I have had Phillips sonicare devices for many years. The one prior to buying this one, lasted 12 years. This one lasted less than a year. The metal piece that holds the brush head on has somehow come loose and it vibrates terribly.Super disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, December 12, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com