Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,929 Reviews)
Rating breakdown 2,929 reviews
5 Stars
1,986
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,143 out of
2,445)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Customer Rating
5
Great product
on September 3, 2021
Posted by: poodlem
from Oregon
Gender:Female
[This review was collected as part of a promotion.] I received this product for free as part of a product test. I have to say that I am amazed at how well this cleans my teeth. It is very easy to handle not heavy. It gets to hard to reach areas of your teeth. I have a huge gag reflex problem and I noticed this brush was great no problem. The brush is just the right size. And it is not noisy like other brushes. I also had no problem charging it it charged fast and was ready to go and the charge lasted a long time. After using this product my teeth felt so clean and my mouth was so refreshed. I have to say this is the best brush I have ever used and I highly recommend it. A great product that does a great job.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Product quit after less than a month of use.
on December 28, 2021
Posted by: Drifter10
from Maine
[This review was collected as part of a promotion.] The brush quit shortly after purchase. Very disgusted with it and a replacement was on back order. Disimpressed…
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 29, 2021
Hi Drifter,
Thank you for writing this review. However, we're sorry that your Sonicare has disappointed you. We'd like to take a closer look at how we could help you.
Have you tried bringing back your toothbrush to life by charging it continuously for 24 hours with the original charger? We'd like to point out that metal surfaces, and other chargers may cause interference. For this reason we kindly ask you to perform the process away from them.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing this review. However, we're sorry that your Sonicare has disappointed you. We'd like to take a closer look at how we could help you.
Have you tried bringing back your toothbrush to life by charging it continuously for 24 hours with the original charger? We'd like to point out that metal surfaces, and other chargers may cause interference. For this reason we kindly ask you to perform the process away from them.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
No power adapter included
on March 6, 2022
Posted by: Whatever2
I like the toothbrush. This is my 2nd or third one. The last one I just bought, however, doesn't come with a power adapter. It only has a usb connector. I am not going to bring my toothbrush out of the bathroom to charge it, nor am I going to take my laptop into the bathroom to charge my toothbrush.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 9, 2022
Hi,
Thank you for sharing your experience here. We appreciate your feedback and will forward this to the product team. You can also insert the cable in a seperate block the plug it in. But again, we appreciate the feedback!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience here. We appreciate your feedback and will forward this to the product team. You can also insert the cable in a seperate block the plug it in. But again, we appreciate the feedback!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
This product does not deliever
on June 17, 2022
Posted by: Sexy Teeth
from North Dakota
Gender:Female
[This review was collected as part of a promotion.] My t eeth are left with food deposits after brushing.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, June 22, 2022
Hi.Thanks for sharing your feedback with us. We're sorry to hear that your toothbrush does not give you the results you had expected.
Can you make sure that you activate the Quadpacer before you start brushing your teeth?
The Quadpacer is an interval timer that has a short beep and pause to remind you to brush the 4 sections of your mouth. Depending on the brushing mode you have selected, the Quadpacer beeps at different intervals during the brushing cycle. The Quadpacer works in all 3 modes and at all 3 intensity levels.
To activate this feature, place the handle with a brush head attached on the plugged-in charger or sanitizer. Press and hold the mode button for 2 seconds., You hear 1 beep to indicate the Quadpacer has been deactivated.You hear 2 beeps to indicate the Quadpacer has been activated.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Can you make sure that you activate the Quadpacer before you start brushing your teeth?
The Quadpacer is an interval timer that has a short beep and pause to remind you to brush the 4 sections of your mouth. Depending on the brushing mode you have selected, the Quadpacer beeps at different intervals during the brushing cycle. The Quadpacer works in all 3 modes and at all 3 intensity levels.
To activate this feature, place the handle with a brush head attached on the plugged-in charger or sanitizer. Press and hold the mode button for 2 seconds., You hear 1 beep to indicate the Quadpacer has been deactivated.You hear 2 beeps to indicate the Quadpacer has been activated.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: PlatinumJb
from NJ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this after my Sonicare 6500 finally died after years of use. Should have spent the extra money on the 6500 as it was noticeably more powerful than this model only 3 stars-does the job but don’t love it.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Disappointed in this item
from CT
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been Phillips Sonicare products forever. Why did they change this? When I turn it on I expect it to run at full power immediately. NOT with this model. I have to push the button numerous times to get full power. I will NEVER buy another product from this manufacturer.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, January 12, 2023
Hi,
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth. A not fully-charged toothbrush battery might need more power to make the toothbrush vibrate. We recommend charging it for at least 24 hours. You can always leave your toothbrush on the charger to avoid this from happening again. A faulty power source connected to your charger may cause your toothbrush not to charge. In some countries, the power outlet in the bathroom has a safety feature that shuts off the power source. Make sure that your outlet has power before charging your toothbrush. Try using a different outlet to charge your toothbrush fully.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth. A not fully-charged toothbrush battery might need more power to make the toothbrush vibrate. We recommend charging it for at least 24 hours. You can always leave your toothbrush on the charger to avoid this from happening again. A faulty power source connected to your charger may cause your toothbrush not to charge. In some countries, the power outlet in the bathroom has a safety feature that shuts off the power source. Make sure that your outlet has power before charging your toothbrush. Try using a different outlet to charge your toothbrush fully.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Annie1023
from North Carolina
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was expecting to get the same toothbrush I have that cam e with a conventional wall plug. This one did not and I had to find a brick to attach. Poor advertising of product.
No, I would not recommend this to a friend.
Response from philips.comBy kiran shivshankar, Philips Consumer Care, January 28, 2023
Hi Annie,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: dreamingeagle
from Big Easy
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] maybe i rang the gong but mine is some-timey;
some times it works, others i have to shake and practically disassemble it to get the action going full throttle;
yes, it was brand new when i bought it..at least that’s how it was packaged and confirmed when i registered it;
don’t know what to say, maybe this model was phased out for a new improved model;
i can see how that might’ve happened given the way this thing functions like a WWI triplane at times;
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, November 29, 2023
Hi there,
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare 3100 Series Toothbrush is not working as expected. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online HERE: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=Philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare 3100 Series Toothbrush is not working as expected. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online HERE: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=Philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com