Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,953 Reviews)
Rating breakdown 2,953 reviews
5 Stars
2,001
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,149 out of
2,452)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Customer Rating
1
Electronic setting cannot be adjusted; no good.
on January 14, 2025
Posted by: Reallyexasperated
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the fourth and fifth Sonicare I've bought. The toothbrush remains in the gentle, beginning mode of pressure and speed. Made several attempts at following the directions to move to full pressure and speed, but the electronics in the toothbrush will not let me do this. This is the second 4100 I've bought, and both have the same problem. I am betting more expensive Sonicare brushes do not have this problem.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 18, 2025
Hello!
Thank you for sharing your feedback. We are sorry to hear that you are facing issues with your 4100 toothbrushes. This is definitely not the experience we want you to have with any of our products. We can help you. Please contact us direct so we can look into this and find a solution.
You can get in touch via Social Media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback. We are sorry to hear that you are facing issues with your 4100 toothbrushes. This is definitely not the experience we want you to have with any of our products. We can help you. Please contact us direct so we can look into this and find a solution.
You can get in touch via Social Media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Ok it’s ight
on January 3, 2022
Posted by: Kendall77
Gender:Female
[This review was collected as part of a promotion.] Definitely had mixed feelings about this toothbrush I feel like it was a little too strong like it hurt my lips my lips are numb after using it and it kind of hurt my gums but I Kinda do have sensitive gums and teeth and all that but it’s a good toothbrush I love how small it is because I can get to the back of my teeth which is really hard like the back of the back of my teeth if you know what I mean lol but I just don’t like the vibrating how strong it is like it felt like my teeth were going to vibrate out my head but good toothbrush just not for me
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: 37stflo
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] neither my wife or I like this. The vibrations are painful and annoying and we don't feel like we are really brushing our teeth. Waste of money.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, September 19, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Gave me cavities
on January 26, 2023
Posted by: Katiepie
I have always used a normal toothbrush, and I’ve never had any problems with cavities or having bad teeth. I decided to switch to an electric toothbrush about a year and a half ago because I thought would be better for my teeth. But I was wrong. I went to the dentist today and they told me I had two cavities. I believe it is because of the pressure sensor because I have teeth with deeper grooves. I could not get a thorough brush with this toothbrush brush, but I didn’t realize it was a problem until it was too late. Please do not buy this toothbrush if you have teeth with deep cavities like me.
No, I would not recommend this to a friend.
Response from philips.comBy kiran shivshankar, Philips Consumer Care, January 27, 2023
Hi Katiepie,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
It's getting returned - stupid USB charging!
on April 7, 2024
Posted by: NotGoodPhilips
It needs a standard plug. Stupid decision to have USB charging, save me the sanctimony about saving the planet by going with a USB.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, April 11, 2024
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare Toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare Toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
The toothbrush is not doing it what I expected.
on November 9, 2025
Posted by: Peg5920
Verified Purchase:Yes
[This review was collected as part of a promotion.] This I thought would be a great toothbrush, but kit what Ibecpected. Would not buy again.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, November 10, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Great product
on September 3, 2021
Posted by: poodlem
Gender:Female
[This review was collected as part of a promotion.] I received this product for free as part of a product test. I have to say that I am amazed at how well this cleans my teeth. It is very easy to handle not heavy. It gets to hard to reach areas of your teeth. I have a huge gag reflex problem and I noticed this brush was great no problem. The brush is just the right size. And it is not noisy like other brushes. I also had no problem charging it it charged fast and was ready to go and the charge lasted a long time. After using this product my teeth felt so clean and my mouth was so refreshed. I have to say this is the best brush I have ever used and I highly recommend it. A great product that does a great job.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Product quit after less than a month of use.
on December 28, 2021
Posted by: Drifter10
[This review was collected as part of a promotion.] The brush quit shortly after purchase. Very disgusted with it and a replacement was on back order. Disimpressed…
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 29, 2021
Hi Drifter,
Thank you for writing this review. However, we're sorry that your Sonicare has disappointed you. We'd like to take a closer look at how we could help you.
Have you tried bringing back your toothbrush to life by charging it continuously for 24 hours with the original charger? We'd like to point out that metal surfaces, and other chargers may cause interference. For this reason we kindly ask you to perform the process away from them.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing this review. However, we're sorry that your Sonicare has disappointed you. We'd like to take a closer look at how we could help you.
Have you tried bringing back your toothbrush to life by charging it continuously for 24 hours with the original charger? We'd like to point out that metal surfaces, and other chargers may cause interference. For this reason we kindly ask you to perform the process away from them.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com