Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Average customer rating
4.4
(2,953 Reviews)
Rating breakdown 2,953 reviews
5 Stars
2,001
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,149 out of
2,452)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, Deep HX3681/06 - Pink
Customer Rating
1
Who has a USB in their bathroom?!?
on July 12, 2023
Posted by: Jgirlcali
Gender:Female
This is my third sonicare toothbrush. I love the brushes but wow, it was a surprise to find the charger is a USB instead of a plug for “sustainability”. Who that that was a good idea??? If I didn’t have the charger from my last brush, I’d be retuning this. I’m not plugging in my toothbrush in my office.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, July 23, 2023
Hi there,
Thanks for sharing your feedback with us. We would like to inform you that we no longer provide charger blocks with Sonicare toothbrushes, as our consumers often already have a suitable charger block. As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check out this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We would like to inform you that we no longer provide charger blocks with Sonicare toothbrushes, as our consumers often already have a suitable charger block. As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check out this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Cocker12
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product is not powerful enough to adequately remove plaque . Being a RDH for 40 years I would not recommend to my patients
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 12, 2022
Hi,
Thanks for reaching out to us regarding your new Sonicare toothbrush. We are sorry to hear that it is not providing you with enough power and hope we can help! To help you transition to your new Sonicare power toothbrush, this model arrives with the EasyStart feature turned on. This feature gently increases the power over the
first 14 brushings to help you adapt to brushing with a Philips Sonicare toothbrush. Your Sonicare toothbrush also gives you the option to choose between low and high intensity, when you use the toothbrush for the first time, the default setting is the low
intensity. You can find instructions on how to change these settings from page 16 of the user guide: https://www.documents.philips.com/assets/20220211/92aa8b1c9d7a4b7c8f33ae3900ed49b7.pdf?_ga=2.166035006.1854849428.1662872656-991434097.1653378391&_gac=1.242534710.1662160443.EAIaIQobChMI64S2iZ73-QIVeo9oCR0-sQ97EAMYASAAEgJQLfD_BwE
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your new Sonicare toothbrush. We are sorry to hear that it is not providing you with enough power and hope we can help! To help you transition to your new Sonicare power toothbrush, this model arrives with the EasyStart feature turned on. This feature gently increases the power over the
first 14 brushings to help you adapt to brushing with a Philips Sonicare toothbrush. Your Sonicare toothbrush also gives you the option to choose between low and high intensity, when you use the toothbrush for the first time, the default setting is the low
intensity. You can find instructions on how to change these settings from page 16 of the user guide: https://www.documents.philips.com/assets/20220211/92aa8b1c9d7a4b7c8f33ae3900ed49b7.pdf?_ga=2.166035006.1854849428.1662872656-991434097.1653378391&_gac=1.242534710.1662160443.EAIaIQobChMI64S2iZ73-QIVeo9oCR0-sQ97EAMYASAAEgJQLfD_BwE
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Great toothbrush
on September 3, 2021
Posted by: shar8944
Gender:Female
[This review was collected as part of a promotion.] Great toothbrush. I was little sceptical in the beginning. But now it's been 2 weeks since I started using it and definitely can see the difference. My mouth is much cleaner and after every brush I feel like I finished my dentist appointment. It makes you feel so fresh and clean. The reason I like this product is first it is more reasonably priced, the bristles are not hard and it has your brushing time. The only thing i dislike is the charger typ. It comes with a USB cable only and I have to bring my toothbrush out every time to connect to the charger head. Planning to buy a charger head just for the toothbrush. Battery life is good and with 1 time charging it has stayed 2 weeks so far and with 2 times brushing.
I received this product for free as a part of product test.
I received this product for free as a part of product test.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Really Great Toothbrush
on September 3, 2021
Posted by: Ash7787
Gender:Female
[This review was collected as part of a promotion.] There is honestly absolutely nothing that I thought could be improved with this tooth brush… this toothbrush is super easy to charge and the battery on it lasts a long time. I love the 30 second timer, it helps me know exactly how long to brush, and my mouth feels really clean afterwards. The brush head is a perfect size, and has a groove in it to get into the hard to reach places, I love how it has a cap to put on it when you are done so it keeps other bathroom germs from getting on it. I’d recommend this to everyone. ( I received this product for free in exchange for a review, all opinions expressed are 100% my own)
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Bothers my sensitive teeth
on December 28, 2021
Posted by: Jamie15601
Gender:Female
[This review was collected as part of a promotion.] I haven’t had a battery powered toothbrush since I was a kid so I decided to give this one a try. I was surprised at the size of the brush head. It’s smaller than a regular toothbrush. When I went to brush my teeth with it I immediately had to pull it away. My teeth can sometimes be sensitive and this toothbrush was hurting. I tried multiple times to use it but the vibration was to intense for my teeth. The toothbrush was easy to charge up. Just simply place it on the base and plug it in. It comes with a nice protective cap to put over the bristles to protect them.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Does not hold the battery after charging
on June 6, 2022
Posted by: Yen. Yen
Gender:Female
[This review was collected as part of a promotion.] The toothbrush doesn’t hold the battery after the charge. I had the previous toothbrush can go without charging for more than a week. This model is last only 4-5 uses like 2-3 days
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 9, 2022
Hi there, thank you for your feedback. Fully charged Sonicare should last you approximately 2 weeks. To make sure the device is fully charged, please leave it on the charger for 24 hours. In case this doesn't solve the issue, please get in touch with us directly so that we can assist you further. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon.
Hope to speak to you soon.
Written by a customer while visiting philips.com
Posted by: Techbabe27
Gender:Female
Verified Purchase:Yes
I am not impressed with my tooth brush it’s runs too fast and hurts my teeth.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips Consumer Care, February 6, 2023
Hi,
Thank you for sharing your valuable feedback with us. We're sorry to hear that you're having an unpleasant experience with our Philips Sonicare toothbrush.
We would like to inform you that the brush has a feature to switch between two intensities to make the brushing session comfortable for you. However, we have taken your feedback, and we will certainly share it with our product development team.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page at www.philips.com/contact.
We hope to speak to you soon.
Kind regards,
Thank you for sharing your valuable feedback with us. We're sorry to hear that you're having an unpleasant experience with our Philips Sonicare toothbrush.
We would like to inform you that the brush has a feature to switch between two intensities to make the brushing session comfortable for you. However, we have taken your feedback, and we will certainly share it with our product development team.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page at www.philips.com/contact.
We hope to speak to you soon.
Kind regards,
Written by a customer while visiting philips.com
Posted by: Cathy62
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product I purchased in November of 23.I returned product February of 24. It stopped working.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com